The cover offered and premium charged are excellent. Had to double check as price per year was less than the amount quoted per month by my house insurer. The details form was straightforward, nothi... See more
Company replied
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Review summary
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What people talk about most
Based on these reviews
I had a flat tyre whilst out shopping on my mobility scooter, Josh came out to me replaced innertube ,I paid him. I informed surewise,provided invoice and my bank details and money was in my bank wit... See more
Company replied
I needed cover for a storage unit. Easy to set up online. I had underestimated the value of the content and needed to have this adjusted. One email and solved within an hour. Also, very competitive o... See more
Company replied
I have been with Surewise for several years now and I'm very pleased with the way they operate: they tend not to pester one as some firms do - however they are there right away if you need to speak wi... See more
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Company details
- #54 of 228 best companies in Insurance agency
- #1 of 1 best companies in Disability Insurance Company
- #11 of 45 best companies in Home Insurance Agency
- #77 of 171 best companies in Insurance broker
- #2 of 3 best companies in Mobility Insurance Company
- #1 of 1 best companies in Storage Insurance Company
About Surewise
Written by the company
Insurance You Can Trust
Surewise is a leading specialist insurance intermediary providing mobility scooter insurance, carers insurance, storage insurance, home insurance and other insurance products to customers across the UK.
Surewise was first launched in April 2014 with one key aim: to provide insurance products that allow people to live life confidently.
In the 10 years since launching, our team has grown to over 20 dedicated staff members, based in our office set within the beautiful countryside of Hadleigh, Essex. We’re proud to say that our local team is all united by a passion to build trust, care, and fairness within the insurance sector.
Collectively, the Surewise directors have over 40 years of experience in the UK insurance sector - enabling us to have vital insights into how to provide our customers with the best prices, products, and services.
We want our insurance products to be affordable, high quality, and ultimately to help people to live life confidently every day.
Why Choose Surewise?
Written by the company
- Great Value Carers Insurance
- We offer Carer Insurance and Personal Assistant Insurance whether you are an employed carer, an employer of carers, receive direct payments or you are a self-employed carer. Prices start from £4.92 a month. We believe that it’s important for Carers and their employers to consider specialist Carers Insurance to protect themselves against risks they face in the workplace and provide policies that are underwritten by SAGIC, The Salvation Army General Insurance Corporation.
- 99% of Customers Save on Storage Insurance
- Our Storage Insurance provides protection against things like fire, theft, mould & much more, allowing you to rest assured that the contents of your storage unit are always covered. Self Storage Insurance is compulsory at most storage facilities, as a result, many storage providers offer insurance which people take as an easy option but these Storage Insurance Policies are typically much more expensive. Our customers save on average 3 times what the storage unit charges, frequently, much more!
- Great Value Mobility Scooter Cover
- Get your mobility scooter covered for just £38/year or £3.80/month For a low Premium, our Mobility Scooter policy offers comprehensive cover including; Theft, Loss, Damage, Third Party Liability, Hospital benefit and more - all from £38 for the whole year with no Excess.
- Home insurance tailored to our customers
- Our home insurance policies are designed to protect Homeowners, Landlords and Occupants from the costs of unpredictable events that come with owning and/or occupying a property. We split our policies into two sections: buildings insurance and contents insurance, this means that we can tailor our policies to our customer’s needs. We work with our underwriters, SAGIC, to produce policies that offer great cover at affordable prices as our customers are our priority.
14 day money back guarantee
Not happy with your policy? No problem with our money back guarantee
If, having examined your policy documentation, you decide the insurance does not meet your needs, you can cancel the insurance within 14 days from the date you receive the policy documentation, and we will refund the premium provided you have not made a claim.
Contact info
Unit 3, Hadleigh Park Business Park, Chapel Lane, Benfleet, Essex, SS7 2PP, Benfleet, United Kingdom
- 01268 200020
- customerservices@surewise.com
- surewise.com
4.8
Excellent
14K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
All was done very quickly and very…
All was done very quickly and very helpfully throughout
23 March 2026
Reply from Surewise
Dear Rita,
Thank you for leaving us a 5 star review!
Please don't hesitate to get in touch if you require any further assistance.
Kind regards,
Sofia
Surewise
Always cheerful & helpful as to your…needs
Always cheerful & helpful as to your needs and any updates required to the policy done on the spot what more could you want
23 March 2026
Reply from Surewise
Dear Mr Bartlett,
Thank you for leaving us a 5 star review!
We’re delighted to hear that you’re happy with the service you received.
Should you need any further assistance, please don’t hesitate to reach out.
Kind regards,
Sofia
Surewise
Easy to renew use direct debit was…
Easy to renew use direct debit was informed in advance that policy would automatically renew if I didn't stop it so nothing to do making it nice and easy
23 March 2026
Reply from Surewise
Dear Janet,
Thank you for leaving us a 5 star review!
Please don't hesitate to get in touch if you require any further assistance.
Kind regards,
Sofia
Surewise
It was so easy to renew my insurance on…
It was so easy to renew my insurance on line it was completed in about 2 minutes without pay problems.
6 March 2026
Reply from Surewise
Dear Martin,
Thank you for taking the time to leave us a review.
We’re so glad you found our website easy to navigate!
Please don't hesitate to contact us if you require any assistance in the future.
Kind regards,
Sofia
Surewise
Reply from Surewise
Dear Judith,
Thank you for leaving us a 5 star review!
Please don't hesitate to get in touch if you require any further assistance.
Kind regards,
Sofia
Surewise
I had to let my mobility scooter…
I had to let my mobility scooter insurance expire as I was in hospital at the time of renewal and for several months after, the scooter needed repair. I notified Surewise to this effect. After my discharge and scooter repair I contacted Surewise and my insurance details were still on file and the policy was renewed quickly and without any fuss or having to go through the rigmarole of a new insurance policy.
19 March 2026
Reply from Surewise
Dear Pam,
Thank you for taking the time to leave us a review!
We're delighted to hear that you had a positive experience speaking with our customer service team and that they were able to provide helpful assistance.
Please don't hesitate to contact us if you require any assistance in the future.
Kind regards,
Lilie
Surewise
Easy to sort insurance
Easy to sort insurance, very fair price.
On line portal is nice & simple to update
21 March 2026
Reply from Surewise
Dear Brian,
Thank you for leaving us a 5 star review!
We are delighted to hear that your experience with us was simple and straightforward.
Please don't hesitate to get in touch if you require any further assistance.
Kind regards,
Lilie
Surewise
Best cover I have found
This is the second year I have used surewise , whilst they arent the cheapest they offer the best services and comprehensive cover, in a care setting ensuring you have the best cover is essential. For a few £'s more it's definitely worth knowing you are properly insured .
14 March 2026
Reply from Surewise
Dear Catheryne,
Thank you for your kind review!
We're delighted to hear that you value the comprehensive cover and service we provide. We're glad you feel confident knowing you're properly insured and really appreciate your continued trust in Surewise.
Kind Regards,
Lilie
Surewise
Quick and easy to use website
Quick and easy to use website, straight forward and to the point
20 March 2026
Reply from Surewise
Dear Sue,
Thank you for taking the time to leave us a review!
We’re so glad you found our website easy to navigate and are satisfied with your user experience with us.
Please don't hesitate to contact us if you require any assistance in the future.
Kind regards,
Lilie
Surewise
Quick and easy to use
Quick and easy to use and the information supplied and it very simple to select the cover suitable for your needs
19 March 2026
Reply from Surewise
Dear Bradley,
Thank you for taking the time to leave us a review!
We are happy to hear that everything went smoothly for you.
Please don't hesitate to get in touch if you require any further assistance.
Kind regards,
Lilie
Surewise
Simple website, with clear details at a great price
Simple website clear details of what included and what individuals items could be added.
Price was excellent saving a third against a telephoned quote from a well known company.
20 March 2026
Reply from Surewise
Dear Andy,
Thank you for taking the time to leave a review.
We’re pleased you were satisfied with our product and appreciate your positive feedback on our prices!
Please don't hesitate to get in touch if you require any further assistance.
Kind regards,
Lilie
Surewise
Good information on insurance available
Easy to find the type of insurance I required informative
20 March 2026
Reply from Surewise
Dear Mr Beckwith,
Thank you for taking the time to leave us a review!
We are happy to hear that everything went smoothly for you.
Please don't hesitate to get in touch if you require any further assistance.
Kind regards,
Lilie
Surewise
Simple renewal but less of the technology
Price is good renewal is simple
However now they want you to sign up for this App/Portal stuff.
Who needs this when all you doing is renewing a policy.
Technology overload let's keep it simple
20 March 2026
Reply from Surewise
Dear Mr Plant,
Thank you for taking the time to share your feedback with us. We appreciate you reaching out.
We want to clarify that while our online account portal is optional, our dedicated customer service agents are always available during office hours to provide you with personal assistance.
The online account is designed to offer our customers added convenience, allowing for instant access to all their documentation and the ability to update personal details at any time.
Should you require any further assistance, please do not hesitate to contact us.
Kind regards,
Nicola
Surewise
Reply from Surewise
Dear Christine,
Thank you for taking the time to leave us a review!
We're glad to hear things are off to a good start so far.
Please don't hesitate to get in touch if you need any assistance.
Kind Regards,
Lilie
Surewise
Reply from Surewise
Dear Mrs Beasley,
Thank you for taking the time to leave us a review!
We are happy to hear that everything went smoothly for you.
Please don't hesitate to get in touch if you require any further assistance.
Kind regards,
Lilie
Surewise
Very easy to use and understand
11 March 2026
Reply from Surewise
Dear Helen,
Thank you for taking the time to leave us a review!
We’re so glad you found our services easy and efficient and are satisfied with your user experience with us.
Please don't hesitate to contact us if you require any assistance in the future.
Kind regards,
Lilie
Surewise
Ease of use to set up
12 March 2026
Reply from Surewise
Dear Simon,
Thank you for taking the time to leave us a review!
We are happy to hear that everything went smoothly for you.
Please don't hesitate to get in touch if you require any further assistance.
Kind regards,
Lilie
Surewise
Easy to renew
Easy to renew. Clear information and seemingly good vale for money. Only criticism is that you need to log in to your account to identify what product the renewal relates to - I have 3 policies.
18 March 2026
Reply from Surewise
Dear Ian,
Thank you for taking the time to share your valuable feedback with us.
We are delighted to hear that you found the renewal process to be easy and smooth. Please be assured that your comments regarding the online system have been forwarded to our development team. We are committed to continuously improving our systems to enhance your experience.
Kind Regards,
Lilie
Surewise
Surewise is very sure youll have a great time.
It was the way you made it simple to understand. You are very competative. Im amazed you can have so low prices.
19 March 2026
Reply from Surewise
Dear Mr Robinson,
Thank you for taking the time to leave a review.
We’re pleased you were satisfied with our product and appreciate your positive feedback on our prices!
Please don't hesitate to get in touch if you require any further assistance.
Kind regards,
Lilie
Surewise
Insurance for Mobility scooters. The staff were all very helpful as I…
The staff were all very helpful as I was attempting to insure a couple of mobility scooters which are the property of a charity I work for. We short term loan these scooters (at no charge) to help our members with their lack of mobility. The SURE staff were brilliant.
12 March 2026
Reply from Surewise
Dear Mike,
Thank you for taking the time to leave us a 5 star review!
We're delighted to hear that you had a positive experience speaking with our customer service team and that they were able to provide helpful assistance.
Please don't hesitate to contact us if you require any assistance in the future.
Kind regards,
Lilie
Surewise
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