I used Surprise Shirts for the bucket hats made from own shirt. Highly recommend this company. Easy to use website, easy instructions on how to order and send off shirt. Received regular updates on de... See more
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Excellent service and delivery was super quick. My Grandson will be delighted with his birthday gift of Man City classic football shirts print.Have framed it and it looks brilliant. Definitely would r... See more
Really cool shirt and OUTSTANDING customer Service. After being let down by another mystery shirt company, I turned to Surprise Shirts to save Christmas for me. From the get-go I experienced outstan... See more
Excellent service. Brilliant shirts. Started out as football shirt mystery day for holidays and has turned into a collection of classic shirts. My collection from Spain is growing though I do have a f... See more
4.9
Excellent
189 reviews
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Exceptional Customer Service
I had issues with my parcel. Royal Mail delivered it, but put it in my wheelie bin and didn’t let me know that it was there.
I hadn’t been staying at home due to family issues and when I got home, I received an update to my order from Royal Mail saying the package had been delivered. I then checked tracking and it showed a photo from inside my bin. The bins had been emptied twice since the parcel had been sent. I got in touch with Royal Mail who dismissed any liability, and told me to get in touch with the sender, which I did.
Kellie answered my call and she was with someone in the office who immediately agreed to send me another shirt, free of charge and then sent an email confirming new delivery and tracking details.
The customer service those guys have is exceptional. As a retail manager myself, I expect my staff to uphold the values the guys at surprise shirts do.
I highly recommend them and will order from them in the future.
19 December 2022
Unprompted review
After receiving my recent order
After receiving my recent order, I realized I had put in the incorrect size. I called the company and the call was answered immediately by Rob. He was extremely understanding and issued a replacement order. The order was sent via next day mail and was received today. I am most impressed with the courteous and
excellent service we have received. Well done.
10 December 2022
Unprompted review
Love this company
Love this company! Superb communication, shirts always arrive when they say they will and are always well received by my son and hubby. Highly recommend.
1 September 2022
Unprompted review
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