Susan Boutique Reviews 91

I have never written a review in my life but this experience was terrible and I feel like no one should buy any of their products. I ordered a pair of shoes in specific color I got a totally different color I wanted to wear them to an event, when they didn't come in time I got something else. And when they did come they were the wrong color. They won't give a refund. The customer service is absolutely horrible. The website says 30 day returns with no questions for a Full refund. I have been told I am going to pay a $20 restocking fee and $60 to $70 to pay for shipping back to Asia. I have been back and forth with the company on at least a dozen emails. Ridiculous ... I would rather donate to Goodwill than send them back and pay as much as the shoes originally. This is a scam.

DO NOT WASTE YOUR MONEY!! This website is a total scam! I knew better, I really did. I always check reviews for unfamiliar websites before buying from them. The website just looked so legitimate and the sweater was so cute. When I ordered the sweater, I put my credit card information in and hit a link to confirm the purchase. It did not take me to a confirmation screen. Instead, it charge my card. There were no shipping cost and the total charge on a nice sweater with $60. That was a huge red flag. If it sounds too good to be true, it is. So I googled reviews for the website and lo and behold, they were horrible. I did receive something. However, Ifor the website and lo and behold they were horrible. I did receive something. However, I ordered a beautiful chunk in it sweater with flowers embroidered all over the front. What I received was a polyester turtleneck with a weird 3-D flower print on it. I wear between a size medium, and large, so I ordered a size large. The neck would not even go over my head. If I tried to return this, I have to pay the shipping cost. Most of the reviews I read said they never received their money back. So I would just be throwing more money down the drain. At this point, I am donating it to charity in the hopes that someone can wear it and I’ll just chalk it up to a difficult lesson.

I am sharing my experience so other customers can make an informed decision before purchasing.

The website prominently advertises a “30-Day Money-Back Guarantee” and states that returns are accepted within 30 days. Based on the branding and presentation, it appears to be a U.S.-based company.

After receiving my item and requesting a return, I was informed that:

• Returns must be shipped to a supplier warehouse in Asia
• International return shipping costs are the customer’s responsibility
• A $20 restocking fee is deducted from the refund
• International shipping and customs processing may significantly delay the return

While these terms may be included in a separate Return Policy page, they were not clearly presented alongside the advertised “Money-Back Guarantee” during the purchasing process.

For customers considering a purchase, I strongly recommend reviewing the full Return Policy carefully and understanding the financial and logistical implications before ordering.

I believe transparency regarding international return requirements and associated fees should be clearly stated wherever a money-back guarantee is advertised.

I ordered a pair of pointed toed, flat leather mules online after seeing them on Pinterest. They looked so feminine and beautiful. When the package arrived the shoes I received were ugly square-toed brown shoes that weren’t even on their website. I immediately sent an email to their customer support. There were several emails exchanged before I understood that in order to get the pair I wanted I would have to pay $60-$70 shipping fees. No wanting to risk getting “ripped-off” again, I decided to cut my losses. If you’d like an ugly square toed pair of brown shoes, check your local Goodwill as these will be donated. Normally, I check reviews before ordering from a new company and had I done that, I never would have purchased anything from this company as there are many poor reviews.

These people are a scam. They are located in China and do not honor the "easy return" they post on their website. If you want to make an exchange, they want you to purchase new shoes at a 60% discount, and then pay out-of-pocket for shipping it back to China, which to me is really bad business practice. They also state that they do not guarantee that they will receive it. It might get lost, etc. I am so upset. .

STAY AWAY FROM THIS COMPANY. CLOTHES ARE NOT THE QUALITY YOU SEE AND RETURNS DO NOT HAPPEN. THEY TELL YOU THEY WILL SHIP ANOTHER SIZE YOU JUST PAY SHIPPING. WELL GUESS WHAT, SHIPPING COST ARE THE PRICE OF THE ITEM YOU ORDERED. OR AHIP BACK TO ASIA…Yeah right!!!!!

I wish I could give it negative stars.
It is a complete scam. I thought I was ordering handcrafted jewelry from a boutique owned by Susan that was going out of business. ABSOLUTELY NOT. Completely made up story to market these pieces of junk. They are made and shipped from China, even though online it specifically says "Made by Susan." A day after I got it, the color washed off the ring, too! Worst piece of "jewelry" I have ever bought. And their money-back guarantee is a farce, too. STAY AWAY~

This is a scam. I received my order and was very disappointed. The fabric was not how it appeared on the website. I was very cheap looking. I asked for instructions to return it and i got the most ridicules response telling me that it will cost me fees and no promise that it will ever be received by the shipper.
The "shipper's" address is in Queens, NY. !!!

I am embarassed to say that I also ordered from this company. I usually check with Trust Pilot before I order but I thought Portland was not far away and that it was legit. I have email 4 times regarding my order and nothing. I haven't received it yet and the tracking is not understandable. I am assuming it is coming from China and maybe I'll get it and maybe I won't. Sometimes I am beginning to think that sticking to big name stores or Amazon is the best way to go. The small boutiques are getting a bad rap from people like Susan & Diane.

Please do not be fooled by this company. They are not who they profess to be on their website. The garment I ordered and the one I received were very, very different. The fabric, the buttons, the sleeve and waist style were not even close to the item pictured. And I can't even begin to describe their ineptness at customer service. After bantering back and forth through email, it became very apparent that all they were willing to do was offer me a credit to purchase another item that I was "sure to love." I have decided to donate my item although I'm tempted to trash it instead...it's that bad.

Don’t purchase anything from Susan boutique in Houston we purchased a blue jacket and when it arrive it looks nothing what was on their website even that say 30 day money back they gave us a hard time to return the product since we purchased it from Susan boutique in Houston we are thinking to return it back there, but their representative advised us that we have to return it to China. This is very unacceptable. They offer us 30% refund of the full price instead of 30 day money back.

I ordered a dress in August. It didn't arrive. They said it was out of stock. No replacement or refund appeared. I contacted them 5 times. One response with a polite wait. Still no refund, no dress, no further reply. Avoid.

Received cheap plastic shoes...looks nothing like the boots pictured in the ad. Wish I had researched the company before purchasing. They offer a 10% refund and refund for return will cost an additional $30-50!

The items I received look nothing like the photos provided. A complete scam. Never are you told that the items are coming from China. Cheap quality garbage is what I received, too difficult to return, I gave the items to charity, because I will not ever use them. Stay away from this business total lies.

If I could rate less than one star I would. Do not trust this scam company! They will take your hard earned money and send you tent or parachute fabric disguised as a terrible jacket. They advertise free and easy returns but that’s a lie and it will be up to you to pay for shipping and tarrifs back to Asia! They will offer you maybe 30% of a refund back which covers NOTHING.

DO NOT ORDER FROM THIS WEBSITE. THEY WILL STEAL YOUR MONEY TOO.

It’s a fake company with an extremely difficult process to return a poor quality sweater.

Susun and Ashley is an Asian company! Don't do it! Poor quality, fake information!

Poor quality fabric felt like parachute material .
Poorly made and not at all like picture shown. Definitely not made in England. Also took a long time to arrive. Let’s hope their return and refunds policy is better. Fingers crossed here I go.

The marketing of the clothes and the suggestion you are buying from the UK only becomes evident when you receive the substandard goods and try to return them . I wish I had checked the reviews before purchase.

I bought a dress and the Facebook image was of an elegant high quality flowing fabric ...what I received was cheap and extremely poor quality. I asked for a return and refund ....I've spent nearly 2 weeks navigating the endless email offers of credit etc . The product comes from Asia and the sellers tell you to be mindful of climate impact on your return but don't let you know you are buying from asia ..
This would not be my choice .

Anyway they have a 30 day return policy and my question is that 30 days from order ? Receipt of goods ? Or when I've finally got through the protracted efforts to get the returns info ..

While my experience feels deceptive and poor , I will never buy again or be duped again ...I'll check genuine reviews first !!

I ordered 2 dresses and neither one fit - totally fine and not their fault, but when I went to go through the return process, the customer service rep just kept pushing back and offering to send me a larger size, when I had told her more than once I ordered the largest size available. After 9 emails of back and forth, trying to explain that I don't want anything other than to return the 2 unworn, too small dresses, they asked for a picture of the original package - which I no longer have. I guess I will try to sell them elsewhere, but I assumed that their return process would be simple as it says you have 30 days to return your items.