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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Many customers appreciate the smooth purchase process and the wide selection of Ayurvedic products available, finding the website easy to use. Several people have had positive experiences with product quality and timely delivery, noting that the medicines were effective and arrived as promised. However, some people were dissatisfied with the response time and overall customer service, reporting difficulties in getting updates or resolutions for issues. There are also concerns regarding order fulfillment, with some customers receiving incorrect or expired products, or experiencing significant delays and unfulfilled orders, even after paying for expedited delivery.

What people talk about most

Order

Reviewers highlight ambiguous aspects of order. While some customers report smooth ordering processes, quick... See more

Delivery service

Consumers find delivery service to be ambiguous. Many reviewers praise quick deliveries, with some orders... See more

Product

Reviewers mention ambiguous feedback about products. Some customers praise the quality, noting that medicines... See more

Staff

Clients share ambiguous opinions on staff. Some customers praise the team for being helpful and providing... See more

Response time

People report negative experiences with response times. Customers consistently express frustration with the... See more

Based on these reviews

Rated 1 out of 5 stars

I ordered colicose powder , suggest by Dr sk Pandey, but after 3 days its not tracking, its showing waiting for confirmation, and payment is already done by me, and customer asking payment is done or... See more

Company replied

Rated 1 out of 5 stars

Sushain is a terrible company and its orders take forever to arrive. Even after a week, there is no information on where my order is. The phone no. on their website doesn't work. Frustrating experienc... See more

Company replied

Rated 1 out of 5 stars

I placed an order on sushainclinic.com on 14 January 2026 (Order #ORD210581). Even after 8 days, the order has not been delivered, and the tracking information does not work. I tried calling cu... See more

Company replied

Rated 1 out of 5 stars

No one should order medicines from this app. They neither refund the money nor take back the wrong medicines they deliver. Worst experience ever! First, they sent me the wrong medicine, and then I kep... See more

Company replied

Rated 5 out of 5 stars

I have ordered a product which is quite urgent. While ordering it said delivery on 26th, yesterday delivery date changed to 30th.track shipment says in transit. I am trying to contact them but no resp... See more

Rated 5 out of 5 stars

The delivery was super quick, the product matched the description perfectly, and the website was easy to use. If any issue comes up, the team is always there to help. Great experience overall—definite... See more

Rated 5 out of 5 stars

My liver fibrosis reverse by Sushain Liver Powder and Sushain Livshain Syrup.. good luck sushain

Rated 5 out of 5 stars

Excellent platform to purchase ayurvedic medicines. All the employees and doctors are very friendly and supporting. Even you can take free consultation for few selected medicines.

Rated 1 out of 5 stars

Very disappointing services provide by sushain clinic. Courier service doing a fraud with us , but you don’t support us , don’t receive a call , also don’t replying on wtsup . Worst services . Order d... See more

Company replied

Rated 1 out of 5 stars

The worst ever delivery experience. No one is available to listen to you. I ordered some medicines on 12 september 2025.since medicines were urgent need, so I selected Express delivery option(3days de... See more

Company replied

Rated 4 out of 5 stars

I recently ordered medicine from Sushain. The ordering process was easy, the delivery was quick, and the product quality was great. Overall a reliable and trustworthy platform!

Rated 1 out of 5 stars

Pls don't book online orders Very worst company feedback I ordered on 11th may 2025 expected delivery within 2 to 3 days Still there is no response or feedback First time I am seeing such a ir... See more

Company replied

Rated 1 out of 5 stars

Very very bad response.... Order for pack of 5 bottles and received soon to be expired medicine in March..... Still not responding properly..... Going to file a complaint against sushain clinic in con... See more

Company replied

Rated 1 out of 5 stars

I ordered 1 month back the medicines…yet not received..tracking shows it’s delivered but I haven’t received it..I had contact the team they said we will escalate and reply…but I haven’t got any reply... See more

Company replied

Rated 1 out of 5 stars

No proper responce, no customer care. When I added my products to the basket, the representative called me for placing the order and promising the timely delivery. After I placed the order, there... See more

Company replied

Rated 1 out of 5 stars

Don't buy any product or medicine from sushain. It's fake people are running. They take your money and not deliver the order. Sharing you fake contact number and tracking link. They are below begger's... See more

Company replied

Rated 1 out of 5 stars

Such a poor ordering sytem. Order No ORD080033 placed on 22/04/2025 and it was showing fastest delivey with 3-4 days but still medicines are not dispatched. Status shows "Shipment not ready", no one r... See more

Company replied

Rated 1 out of 5 stars

I have given order on 9th August and called their number 3-4 times but not confirmation yet even I accept to pay 50 rs extra for COD. Very poor and pathetic. Patient is waiting for medicine but they d... See more

Company replied

Rated 1 out of 5 stars

To who ever reading this never trust this clinic they don't have proper customer care nd i don't see option like to return the product back cause it's super defective one. This sucks! Tbh

Company replied

Rated 1 out of 5 stars

Order the medicines 2 months back…tracking shows delivered…courier bill shows delivered…but surprising I haven’t received it….called at the customer care multiple times…and one fine day they receive t... See more

Company replied

Rated 1 out of 5 stars

I ordered first time medicine through this site. My order number 183789 dt. 29.11.25. Suppose to be delivered within 2 to 3 days. Their site gave a date of 06.12.25. Till today not delivered as on 08.... See more

Company replied

Rated 1 out of 5 stars

They are scammers , they have taken my money for 2 weeks now but have not sent my product. I have called from my registered number since days , no one replied but when called from my mom's number they... See more

Company replied

Rated 1 out of 5 stars

Vasarishta(Janshi), 680ml, Order placed on 8-6-2025, amount Rs/-315-paid, whereas on 16-9-25, I received a pack of. 450ml bottle, this is cheating, the extra amount should be refunded immediately

Company replied

Rated 1 out of 5 stars

Received Fake Product i ahd ordered Baidyanath Product they sent me very similar products of other company Don't waste your money guys

Company replied

Rated 1 out of 5 stars

I buy a balwadi churam from this site. But delivery of order is not tracked.Also customer care number is not responding. I try to contact with them from 2 day. They not pick the call at all. They ma... See more

Company replied

Rated 1 out of 5 stars

I ordered kamini medicine with express delivery but in tracking status nothing shows this is my prepaid ordered and it is not show any deliver date

Company replied

Rated 1 out of 5 stars

not answer properly do not delivered progucts very bad experience even nit rexeive call

Company replied

Rated 1 out of 5 stars

I ordered FOLISTRONG SHAMPOO order number ORD254829. Delivered on 28th March 2026 with expiry of March 2026. I registered the complain on same day of delivery. Till today I have not received eit... See more

Rated 1 out of 5 stars

I have placed order for medicine on June 7th, I have not got my product yet. Nor they are helping me out. Please connect back if this app is genuine ?

Company replied

Rated 1 out of 5 stars

Hi , susha inclinc I'm Rahul singh Your delivery service very poor n bed.your delivery partner n delivery agent not responding my call n msg. Next then Your sushain clinic customer service is ve... See more

Company replied


Company details

  1. Health consultant

Written by the company

Today sushainclinic.com is world's first integrated and largest platform for Ayurvedic Treatment. With 1000+ verified and AYUSH registered Ayurvedic doctors across the country, 100+ authentic Ayurvedic medicine brands, 100+ personal Yoga trainers and 30+ certified Panchkarma Centers- sushainclinic.com is designed to provide end to end enablement to Ayurvedic treatment. With its vision of bringing wholeness in the lives of people, sushain team is empowering world's oldest medical science with power of technology and making it accessible to large number of people of world.


Contact info

2.8

Average

TrustScore 3 out of 5

103 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 96% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

Delayed and not yet delivered

I ordered first time medicine through this site. My order number 183789 dt. 29.11.25. Suppose to be delivered within 2 to 3 days. Their site gave a date of 06.12.25. Till today not delivered as on 08.12.25. No provision in web site for complaint. No provision to call the delivery agent form tracking. No contact phone number. Tracking record shows the package is in Avadi, that is in our area. But with whome no idea. Payment made in full.

8 December 2025
Unprompted review
Sushain logo

Reply from Sushain

We’re very sorry for this serious issue. This should never have happened. Please share your order ID so we can investigate and resolve it immediately. Your health and trust are our top priority.

You can also reach us directly at Call +91 8052011911 or email us at care@sushainclinic.com

Rated 1 out of 5 stars

I ordered colicose powder

I ordered colicose powder , suggest by Dr sk Pandey, but after 3 days its not tracking, its showing waiting for confirmation, and payment is already done by me, and customer asking payment is done or not , waho.. they have not any information about product. very poor service, please close your this Type of market and, make to foolish to customer.

1 November 2025
Unprompted review
Sushain logo

Reply from Sushain

We’re very sorry for this serious issue. This should never have happened. Please share your order ID so we can investigate and resolve it immediately. Your health and trust are our top priority.

You can also reach us directly at Call +91 8052011911 or email us at care@sushainclinic.com

Rated 1 out of 5 stars

Received Fake Product i ahd ordered…

Received Fake Product i ahd ordered Baidyanath Product they sent me very similar products of other company Don't waste your money guys

31 October 2025
Unprompted review
Sushain logo

Reply from Sushain

We’re very sorry for this serious issue. This should never have happened. Please share your order ID so we can investigate and resolve it immediately. Your health and trust are our top priority.

You can also reach us directly at Call +91 8052011911 or email us at care@sushainclinic.com

Rated 1 out of 5 stars

The worst ever delivery experience

The worst ever delivery experience. No one is available to listen to you. I ordered some medicines on 12 september 2025.since medicines were urgent need, so I selected Express delivery option(3days delivery) by paying more charges. But upto 16 September 2025 05:00pm I have not received my order

16 September 2025
Unprompted review
Sushain logo

Reply from Sushain

We’re very sorry for this serious issue. This should never have happened. Please share your order ID so we can investigate and resolve it immediately. Your health and trust are our top priority.

You can also reach us directly at Call +91 8052011911 or email us at care@sushainclinic.com

Rated 1 out of 5 stars

Vasarishta(Janshi)

Vasarishta(Janshi), 680ml, Order placed on 8-6-2025, amount Rs/-315-paid, whereas on 16-9-25, I received a pack of. 450ml bottle, this is cheating, the extra amount should be refunded immediately

16 September 2025
Unprompted review
Sushain logo

Reply from Sushain

We’re very sorry for this serious issue. This should never have happened. Please share your order ID so we can investigate and resolve it immediately. Your health and trust are our top priority.

You can also reach us directly at Call +91-7439877029 or email us at care@sushainclinic.com

Rated 1 out of 5 stars

Very disappointing services provide by…

Very disappointing services provide by sushain clinic. Courier service doing a fraud with us , but you don’t support us , don’t receive a call , also don’t replying on wtsup . Worst services . Order date is 14-08-25 till date I can’t get my parcel .

14 August 2025
Unprompted review
Sushain logo

Reply from Sushain

We’re very sorry for this serious issue. This should never have happened. Please share your order ID so we can investigate and resolve it immediately. Your health and trust are our top priority.

You can also reach us directly at Call +91-7439877029 or email us at care@sushainclinic.com

Rated 1 out of 5 stars

Order the medicines 2 months…

Order the medicines 2 months back…tracking shows delivered…courier bill shows delivered…but surprising I haven’t received it….called at the customer care multiple times…and one fine day they receive the call after I post the review said we will help u…will return u the payment…but didn’t received the payment back nor the product…and now even after calling multiple times @sushain clinic they don’t pick up the calls …

25 July 2025
Unprompted review
Sushain logo

Reply from Sushain

We’re very sorry for this serious issue. This should never have happened. Please share your order ID so we can investigate and resolve it immediately. Your health and trust are our top priority.

You can also reach us directly at Call +91-7439877029 or email us at care@sushainclinic.com

Rated 1 out of 5 stars

I buy a balwadi churam from this site

I buy a balwadi churam from this site. But delivery of order is not tracked.Also customer care number is not responding. I try to contact with them from 2 day. They not pick the call at all. They make fool the customer.

29 August 2025
Unprompted review
Sushain logo

Reply from Sushain

We’re very sorry for this serious issue. This should never have happened. Please share your order ID so we can investigate and resolve it immediately. Your health and trust are our top priority.

You can also reach us directly at Call +91-7439877029 or email us at care@sushainclinic.com

Rated 1 out of 5 stars

Scamming people

They are scammers , they have taken my money for 2 weeks now but have not sent my product. I have called from my registered number since days , no one replied but when called from my mom's number they made sure to call back as they thought it's someone calling to order. When I asked them to cancel my.order and send me the refund , they disconnected my calls. Please be cautious, I am also going to write a review on LinkedIn and I have the invoice as well for the proof. No one could even tell me about the status of my product.

12 August 2025
Unprompted review
Sushain logo

Reply from Sushain

We’re very sorry for this serious issue. This should never have happened. Please share your order ID so we can investigate and resolve it immediately. Your health and trust are our top priority.

You can also reach us directly at Call +91-6389307649 or email us at care@sushainclinic.com

Rated 1 out of 5 stars

No one should order medicines from this…

No one should order medicines from this app. They neither refund the money nor take back the wrong medicines they deliver. Worst experience ever! First, they sent me the wrong medicine, and then I kept calling for 15–20 days for an exchange, but nothing was resolved. No one coordinates, no one takes responsibility. No return, no refund.”

20 August 2025
Unprompted review
Sushain logo

Reply from Sushain

We’re very sorry for this serious issue. This should never have happened. Please share your order ID so we can investigate and resolve it immediately. Your health and trust are our top priority.

You can also reach us directly at Call +91-6389307649 or email us at care@sushainclinic.com

Rated 1 out of 5 stars

Poor and pathetic and…

I have given order on 9th August and called their number 3-4 times but not confirmation yet even I accept to pay 50 rs extra for COD. Very poor and pathetic. Patient is waiting for medicine but they didn't have any reply

17 August 2025
Unprompted review
Sushain logo

Reply from Sushain

We’re very sorry for this serious issue. This should never have happened. Please share your order ID so we can investigate and resolve it immediately. Your health and trust are our top priority.

You can also reach us directly at Call +91-6389307649 or email us at care@sushainclinic.com

Rated 1 out of 5 stars

Sushain is a terrible company! stay away

Sushain is a terrible company and its orders take forever to arrive. Even after a week, there is no information on where my order is. The phone no. on their website doesn't work. Frustrating experience after one week of trying everyday to connect. Most unreliable company ever in this space. Guys please learn something from Cannavedic who are not only prompt but also deliver medicines fast. Worst experience ever with this wellness company

13 August 2025
Unprompted review
Sushain logo

Reply from Sushain

We’re very sorry for this serious issue. This should never have happened. Please share your order ID so we can investigate and resolve it immediately. Your health and trust are our top priority.

You can also reach us directly at Call +91-6389307649 or email us at care@sushainclinic.com

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