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Wir glauben fest daran, dass wir mit nachhaltiger Mobilität in den Städten den CO2 Ausstoß reduzieren und für mehr Lebensqualität sorgen können. Mit SUSHI BIKES haben wir deshalb ein E-Bike entwickelt, das weniger als die Hälfte eines durchschnittlichen Elektrofahrrads kostet - auf das wesentliche reduziert, leicht und puristisch designed, und made in Europe. Mit unserem Konzept wollen wir flexible, grüne Stadtmobilität für jede:n zugänglich machen und somit das urbane Stadtbild nachhaltig zum Besseren verändern.
Kolosseumstr. 6, 80469, München, Germany
4.1
246 reviews
Replied to 28% of negative reviews
Typically takes over 1 month to reply
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Recently purchased a California 3.0+ as part of the pre-sale. Could not be happier with the bike!! Arrived a week later than planned, but the communication from Sushi was excellent!
Das ist ein Witz, kein Fahrrad.
Kauft es auf keinen Fall, vor allem nicht in der Schweiz – niemand repariert es.
An diesem Produkt gibt es nichts von Qualität, alles ist auf Sparflamme gemacht.
Bei mir sind plötzlich die Bremsen kaputt gegangen (ich hätte beinahe einen schweren Unfall gehabt). Ich habe sie ausgetauscht, und der Mechaniker meinte, das seien die billigsten Bremsen überhaupt, völlig ungeeignet für ein E-Bike.
Jetzt ist auch das Display kaputt und vielleicht ein Kabel – niemand will es reparieren.
Ich muss es wohl wegwerfen. In Zürich gibt es keinen einzigen Mechaniker, der ein Sushi reparieren möchte.
Sie lachen nur und sagen: «Nein, ein Sushi? Sicher nicht.»
Ich habe dem Kundendienst viele Male geschrieben – keine Antwort.
⸻
This is a joke, not a bike.
Don’t buy it, especially not in Switzerland – nobody will repair it.
There is nothing of quality in this product, everything is made as cheaply as possible.
My brakes suddenly broke (almost causing a serious accident), and when I replaced them, the mechanic told me they were the cheapest possible and totally unsuitable for an e-bike.
Now the display is broken too, and maybe some cables – no one wants to fix it.
I’ll probably have to throw it away.
In Zurich, not a single mechanic wants to repair a Sushi bike.
They just laugh and say: “No, not a Sushi, definitely not.”
I’ve written to customer service many times – no reply.
Worst SAV ever. That's the price to pay with a low cost e bike company.
I ordered a bike with them, came on time but with defect. I bring the bike with to a repair partner shop. During 1 months, I needed to contact myself the repair shop to understand what was wrong with the repair. Then after 1 month I understood from the repair shop that Sushi bike sent them the wrong spare parts.
One month after, the new spare parts didn't been delivered to the repair shop. After another complains from my side, they finally refund me the bike. 2 months waiting for nothing.
No gesture from their side, I was directly asking for a discount on their bike to maybe give it a second try but was a strong no from the customer service.
I can't recommend them based on my experience with them.
Reply from SUSHI Bikes GmbH
Hi Johan!
Thank you for taking the time to share your experience with us. We are sorry to hear that your experience with SUSHI BIKES did not meet your expectations and that there were problems with the repair of your bike.
It is our goal that our customers not only get a bike, but also an uncomplicated and reliable service experience. We are very sorry that the wrong spare parts were apparently sent in your case and that communication with the repair partner did not go smoothly. We would like to apologize for this.
We understand that the situation was frustrating, especially after the long wait. Our processes have now been revised to avoid such errors in the future and to improve the speed of service. We hope that we may be able to regain your trust in SUSHI BIKES on another occasion.
If you have any questions or concerns, please do not hesitate to contact us at any time.
Best regards
Your SUSHI BIKES Team
Fast customer support, affordable e-bikes in the current exaggereted e-bike market.
Reply from SUSHI Bikes GmbH
Hi Jacob,
Thank you so much for your feedback! We’re glad you’re happy with our fast support and that our SUSHI BIKES offer the quality and affordability you’re looking for. It’s our mission to keep e-bikes accessible without compromising on service or performance.
Enjoy the ride, and if there’s ever anything we can help you with, feel free to reach out!
Everything was great tasting. The only little problem was for the little we ordered it took a while. Recommended!
Great sushi spot! The fish was fresh, and the rolls were well-prepared. The staff was friendly, and the service was quick. I’ll definitely be back for more.
Amazing bike. I like the entire concept across the brand. Great design.
I find the Sushi Service actually really good but unfortunately, this does not make up for the problems I have had with this bike. The quality and reliability could be much better
Reply from SUSHI Bikes GmbH
Hi Simon! Thank you very much for your review. We are sorry that you are unhappy with the reliability of your bike. If there is anything else our customer service can do for you, we would be very happy if you would contact us again. You can reach us at hello@sushi-bikes.com.
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