Sussex Beds Reviews 

Great customer service. Needed a double bed and base in a hurry … got the first Saturday delivery I needed. Very helpful staff … very friendly delivery guys … ! ! ⭐️⭐️⭐️⭐️⭐️ + the bed is really nice and the Firm mattress is VERY comfortable ‘slept like a baby’

Lovely staff very helpful and not pushy thanks

Gary was very helpful in helping us to choose the correct bed. Havent bought a new bed for 10 years and there are so many choices.

An excellent service tailored to your needs and specific requirements!

The employee in the Brighton shop gave us as much time as we needed to make a decision, providing all the necessary data and facts to make a decision.

If you want the service of a family business and the product range of a multinational, do not think twice... just visit SussexBeds and they will make a difference!

Mark was friendly and very helpful with an excellent sense of humour,his attention to detail was second to none and he was extremely patient.

My wife and I visited the Sussex Beds in Worthing store. This was not our original plan, passing by we thought we might have a browse in the shop. What a pleasant surprise! We were greeted by Jessica Knight. She was very friendly and very patient. She took time to explain and she was helpful giving us the essential information about what we were looking to buy - adjustable mattresses and the adjustable bed base.
She was knowledgeable and communicated well so it did not take us long to decide from viewing and testing to placing and order.
Overall it was really a pleasant experience to deal with Jess from beginning to end.

We visited Sussex Beds showrooms at Haywards Heath and Tunbridge Wells after a recommendation from Chat GPT as to their friendliness, reliability and the quality of service. We were very glad that we did. Both Gary and Drew were brilliantly helpful, explained in great detail and were happy to let us get a feel for the perfect mattress for us. We are looking forward to our new British made, hand built mattresses.

We needed to exchange the mattress of the bed we chose after 30 days use and Sussex beds were very helpful and new mattress delivered in a timely manner. Delivery men were very respectful to our home and completed the job thoroughly. Would go to Sussex beds again.

Very helpful in the shop and excellent delivery

Arrived on time and fixed problem which they had forgot on first delivery

My 98 year old mum needed a new bed had seen an advert for Sussex beds. Living in Haywards Heath it was possible for her ( with help) to visit the store . The height of the bed was crucial due to a previous fall so I contacted the store for advice . The wonderful Gary listened to her requirements and quickly advised the best option and those not suitable . I was able to email him with some details of my mums visit with her carer and he promised to look after her . He certainly did and she was delighted with the service and sale discounts . Her bed hasn’t arrived yet as she only visited a few days ago but Gary will arrange for the old bed to be removed and new one set up . The relief of my mum getting a new bed with some autonomy and being treated with respect was huge . Thank you Gary and I can see why this company get such good reviews.

Friendly and helpful

The salesperson in your store well actually both of them were warm and welcoming when we entered.
Easy drive in car park.
Gave us time to look around then came and checked on us,great timing as we need it at that time ,then left us again to discuss our options,
Just a perfect experience

Very informative but.not pushy. A huge range of products to choose from which are well displayed with information leaflets for each bed/ mattress. The buying process was easy and pleasant. The product was delivered in two days at a specified time by very helpful and polite delivery men.

The order didn’t update online, so I was left for a week not knowing what was happening
I called the store and Darren was very helpful - no issues there
The divan is good quality
The delivery guys were very nice and helpful but I wonder if they should be allowed to plan their own journeys as they had been on a ridiculously convoluted journey….
Would have been five stars if the online bit had been more accurate

Excellent shopping experience with Michelle
Bed arrived at warehouse earlier than scheduled. Communication good.
Delivery date extended to accommodate my timing which was in line with a later warehouse delivery date.
Installers communicated as expected; arrived and installed the bed without incident. Polite and respectful.

Had a lovely experience today.
Jessica was so kind,caring and patient towards my elderly (hard work)Mother.
She sourced a new bed and headboard for her.Needed quickly ..we thought!
But now we've been told she can't move new furniture into her property for 5 weeks. We'd like to thankyou ☺️