Suscoza-account deleted Reviews 221

After ordering 2 solarpanels and one was received broken on delivery, they decline responsibility to replace it.

The guys went out of there way to deliver my order in spite of me not being available at the time of delivery so for that 5 stars. There prices are good and nice product range but think they have a glitch in there order system or lack of knowledge in operations as got confirmation of order and then nothing had to follow up after a few days and response was fast but then no communication again until a few more days until a phone call of the guy was standing at the door for delivery. Only after delivery did I received loads of emails confirming order, progress and delivery estimate hence the 3 star. Hope this helps the company and prospective buyers.

I was quite late in placing my order for a birthday gift for this weekend - 3 days notice. The team at Sustainable went out of their way, pulling out all the stops to have the gift couriered to me time to avoid massive disappointment for a 6 year old. Very seldom is this type of service found and it is greatly appreciated and acknowledge.

I bought and combo of lithium and inveter
i only receivded a battery and still waiting for the inventer still today your service is very bad and unprossessional and even thinking of opening a fraud case no clear explanation why am not receiving my goods as per the delivery agreement on the website purchase was made on the 2oth of this month

16 days now waiting for a common Victron charger to arrive after order and payment and it’s still not here!

Communicated with Ziki and requested a quote for two Fifepo4 batteries. Ziki referred me to their web site which does not provide a quote facility. How in goodness gratious is one supposed to do business with a company where the staff are not even willing to provide a quote. Zero rating in my books. Amazing how a lazy staff member can throw a company name away!
Added: received a pro-forma invoice after a few emails. Was informed that even though I can oay by card in store, I cannot collect the stock at the same time? Asked to confirm pro-forma is still valid a few days later only to be told its not valid anymore (even though there is no expiery detailed on the pro-forma) and then note that the price for the battery has be increased to 1000% of the original price on their web site ... O.M.W!

Shocking service - Wanted to double check if a product is in stock, and not rely on their website before we buy it - Was told in person when called in that it is in stock when reflected as such on the website. We then paid for two of the items, and then a couple days later was advised they do not have it, and they will have to look elsewhere. Wasted more time waiting when the product alternative was not nearly the same. Also the lack of communication or slow communication a huge problem - unfortunately not good excuses, as service delivery is hugely lacking.

After waiting a while for my order (with me having to enquire a few times) we have now installed our inverter and batteries. We need technical support which is not forthcoming. When phoning youare referred to email - which responds that there is a long queue. Another call refers to the online chatbot - that also responds by referring to a long queue. Bottom line - a week later - zero technical support. Our battery and inverter does not / can not communicate. Be warned. This can get expensive...

Unexpectedly increased costs after the full amount was paid, without warning. Sold us the incorrect inverter that is not allowed for residential use in Cape Town . Really poor experience.

Purchased a Sustainable 400W Power Box with Lead Acid Battery under the category Battery Backup Systems, expecting it to be a complete system as there was no explicit indication that a charger is not included. After waiting more than 2 weeks for it to arrive, and not getting what was expected, there was no attempt to rectify their mistake. The total shipping cost of almost R600 to get a refund after purchasing an inverter and a battery, instead of a system, really leaves a sour taste. I would've saved myself R600 and not considered it an option if I knew it's an inverter and a battery.

A little slow to respond, but very helpful when they do.

Sustainable kept me informed from placing the order till delivery. The product itself is very good and fit for purpose. The courier company also deserve a few stars...allround good service.

Purchasing was easy, delivery was quick, even to outlying area & received call to check on delivery

I did not have an issue with the order and delivery, the documentation of Geyserwise was written by a techie, and missing a lot of information. The SOLAR Pv kit , did not contain materials to attach to the roof, and sufficient MC4 connectors to connect the equipment up.
The kit needs to be reviewed.

Package came Tuesday and today is Friday PM
Service is better than this question document

I really appreciate the fact that the solar lights I ordered were charged and tested before shipment.

Fantastic product. Quick and efficient delivery and excellent communication. Thanks so much!!!!

Good service and the delivery was on time, the shower heads I bought have produced a 40% water saving.