I saw quite a few beautiful items on S & R website. I bought a gorgeous ring! When I visited the Victoria branch, Jeanette warmly greeted me and showed me a watch I admired… there are many tempting j... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had a lovely experience at Suttons & Robertsons in Victoria this week. I spoke and met with the lovely Gita Fadejeva. As well as the reception team, Gita was kind, informative, professional yet ve... See more
Company replied
Ruth was amazing. She explained the process perfectly, put all my anxiety at ease as this is the first time getting a pawn loan. She was polite, professional and informative. She has such a lovely per... See more
Company replied
First class service, excellent and friendly staff, professional and polite. I was welcomed in and dealt with promptly and efficiently by the staff today at the South Kensington office. Everything went... See more
Company replied
Company details
- #8 of 8 best companies in Pawn shop
- #4 of 4 best companies in Diamond Buyer
- #72 of 106 best companies in Jeweller
- #21 of 25 best companies in Jewellery Buyer
- #173 of 286 best companies in Jewellery shop
- #75 of 128 best companies in Watch shop
About Suttons and Robertsons
Written by the company
PAWN ONLINE
SELL JEWELLERY
SELL WATCHES
Suttons and Robertsons is the oldest pawn shop in the UK and the leading destination for buying, selling, and loaning against luxury assets. Our expertise includes luxury watches, jewellery, diamonds, gold, fine art, antiques, classic cars, fine wine, and designer handbags.Contact info
127 Victoria Street, London, SW1E 6RD, London, United Kingdom
- 0800 038 9839
- services@suttonsandrobertsons.com
- suttonsandrobertsons.com
4.7
Excellent
300 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Suttons and Robertsons
Thank you very much for taking the time to leave a review.
We are pleased to hear that you are happy with the service that we provide.
We look forward to speaking to you soon.
Reliable
Suttons have been known to my family for 60 years. They give excellent service and are fair with appraisals. I thoroughly recommend them.
17 October 2024
Reply from Suttons and Robertsons
Thank you very much for your review.
We are thrilled to hear that you are pleased with the appraisals that we offer.
We look forward to welcoming you into one of our stores in the near future.
Quick response
Quick response, able to match my offer, and a seamless service! Thanks to Kasia especially for the help.
16 October 2024
Reply from Suttons and Robertsons
Thank you very much for your positive review.
We are glad to hear that you are pleased with our service.
We shall pass this review onto Kasia.
We look forward to seeing you in the near future.
Prompt and professional service.
11 October 2024
Reply from Suttons and Robertsons
Thank you very much for taking the time to leave a review.
We are pleased to hear that our Victoria Team could provide a prompt and professional service.
If your require any further assistance, please do get in touch.
Jeanette was really helpful
Jeanette was really helpful. Hopefully the company will achieve the price quoted. Thank you Jeanette
16 October 2024
Reply from Suttons and Robertsons
Thank you very much for your review.
We are pleased to hear that Jeanette could provide you with a helpful service.
If you require any assistance please do get in touch.
professional and reliable
They are fast, polite, kind, professional, reliable and absolutely fair. Everything goes without stress and if there are any questions or concerns, they make all necessary clarifications for you. 100% recommend them...
11 October 2024
Unprompted review
Reply from Suttons and Robertsons
Thank you very much for your wonderful review.
We are glad that we could provide you with customer service that you are pleased with.
We look forward to welcoming you to into one our stores in the near future.
5 Star service
I have used both the online service and visited the store in person - the service on both occasion has been excellent ( 5 star service). I sold some gold and they guided me through each step. Kerry provided excellent customer service. I would highly recommended Suttons and Robertson.
12 October 2024
Reply from Suttons and Robertsons
Thank you for taking the time to leave a review, we greatly appreciate it.
We are pleased to hear that both Kerry and our Online Team provided you with excellent customer service, we shall pass this review onto both the Online Team and Kerry.
We look forward to welcoming you into one of our stores in the future.
Very pleasant member of staff and good…
Very pleasant member of staff and good to talk to. My first time pawning. Sadly, interest rates for the Loan was astronomical and incredibly high. However I understand this is not the sales person’s fault at all.
10 September 2024
Reply from Suttons and Robertsons
Thank you for taking the time to leave a review!
We are glad to hear that you had a positive experience with our staff.
We understand that loan interest rates can be challenging, and we appreciate your understanding.
If you have any further questions or need assistance in the future, please don't hesitate to reach out and we will be more than happy in assisting.
I had a wonderful experience with Suttons And Robertsons very friendly staff and always there to help people
Very helpful and friendly
25 September 2024
Reply from Suttons and Robertsons
Thank you very much for your positive review.
We are pleased to hear that our friendly Staff could provide you with a helpful service.
We look forward to welcoming you into one of our stores in the future.
Really helpful and great advice.
6 July 2024
Reply from Suttons and Robertsons
Thank you very much for your wonderful review.
We are pleased that we could provide a helpful service and provide great advice.
We look forward to hearing from you in the future.
Agreed to do what was arranged in an…
Agreed to do what was arranged in an efficient manner.
22 September 2024
Reply from Suttons and Robertsons
Thank you very much for your positive review.
We are happy to hear that we could provide you with an efficient service.
If you require any further assistance in the future, please do get in touch.
Efficient staff.
Efficient staff.
Straight forward process.
The atmosphere was enlivened by radio.
20 September 2024
Reply from Suttons and Robertsons
Thank you very much for your review.
We are pleased to hear that our Staff could provide an efficient and straight forward process.
We look forward to speaking to you in the future.
Excellent service and communication
Excellent service and communication. Could not fault it! 5 stars all round.
18 September 2024
Reply from Suttons and Robertsons
Thank you very much for your positive review.
We are thrilled to hear that you are pleased with the customer service we provide.
We look forward to welcoming you back soon.
Great experience
Great experience. From the online quote to finalising the transaction in store, all ran smoothly.
17 September 2024
Reply from Suttons and Robertsons
Thank you very much for your review.
We are glad that we could provide you with a great experience.
If you require any further assistance in the future, please do get in touch.
Friendly & efficient
Friendly, efficient service, swift decisions & payment.
Would use again.
11 September 2024
Reply from Suttons and Robertsons
Thank you very much for your positive review.
We are thrilled to hear that we could provide you with a friendly and efficient service.
We look forward to seeing you again soon.
Reply from Suttons and Robertsons
Thank you for your positive review.
We are pleased that we could provide you with a seamless and discreet service.
If you require any assistance in the future, please do get in touch.
Reply from Suttons and Robertsons
Thank you for your positive review.
We are glad that we could provide you with an amazing service.
If you require any further assistance in the future, please do get in touch and we will be more than happy in assisting.
The lady who attended to me was very…
The lady who attended to me was very courteous and
knowledgeable
22 August 2024
Reply from Suttons and Robertsons
Thank you very much for your kind review.
We are thrilled to hear that we could provide you with a knowledgeable and courteous service while with us.
If you require any assistance in the future, please do get in touch and we will be more than happy in assisting.
Highly Recommend
Prompt replies to emails, very good offer to buy the quality jewellery I had to sell. Clear instructions on how to send the jewellery to the shop by Special Delivery. Spoke with Kasia who was beautifully outstanding
18 August 2024
Reply from Suttons and Robertsons
Thank you very much for your wonderful review.
We are glad that we could provide you with with an upstanding service that you are happy with.
We shall pass your review on to Kasia. If you require any assistance in the future, please do get in contact and we will be more than happy in assisting.
A very professional approach and…
A very professional approach and offered competitive prices
10 August 2024
Reply from Suttons and Robertsons
Hi there,
Thank you for your positive review.
We are glad that we could provide a professional service with competitive prices.
If you require any further assistance, please do get in touch and we will be more than happy in assisting.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.