Suzitee Reviews 897

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 551 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting that items like blankets, mugs, and canvases are well-made, vibrant, and exceed expectations. Many people are also very happy with the delivery service, often receiving their orders sooner than anticipated and finding the packaging secure. However, some people were not happy with the order process and response times. There are instances where customers experienced significant delays, with orders arriving after promised dates, or even not at all. A few reviewers also mentioned issues with customer service, specifically a lack of response to inquiries about delayed or missing items.

What people talk about most

Product

Clients share positive opinions on product quality. Many reviewers are delighted with their purchases,... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the high quality of... See more

Order

Reviewers highlight ambiguous aspects of order experiences. Many customers express satisfaction, praising the... See more

Delivery service

Users describe positive interactions with delivery services. Many customers praise the fast delivery times,... See more

Response time

Reviewers mention negative feedback about response times. Many customers report a lack of responsiveness from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Kool!!! Accurate!! Timely!! Email notifications at each step. Projected delivery date from start. Arrived sooner than anticipated. A valentines gift for my wife. Fit all 11 grandkids on it beautifully... See more

Rated 5 out of 5 stars

Easy to navigate website and use customizable parts to add and crop photo, lots of sample templates to choose from. Shipping time was as stated, packed very well, finished product as described and st... See more

Rated 5 out of 5 stars

Suzitee is an excellent company! Great products and great customer support. Bought 8 cups as Christmas gifts and everyone just loved them. Also had a slight problem with one shipment and Suzitee wa... See more

Rated 5 out of 5 stars

I found the quality of the duvet cover and shams to be terrific; color and graphics were well done. I bought these for my daughter's birthday she is so happy seeing her beloved dog in print.


Company details

  1. Gift shop

Written by the company

Discover the Best in Personalized Gifts at Suzitee - Your Trusted Partner! At Suzitee, we pride ourselves on providing unique personalized gifts for every occasion. With categories for family members, teachers, schools, nurses, and healthcare professionals, we have the perfect gift for everyone. With a strong focus on exceptional customer service, we strive to deliver the best products and services to ensure your complete satisfaction. Shop with us and experience our commitment to long-term customer relationships. Choose Suzitee for top-quality products that are carefully curated to symbolize deep meaning. If you ever encounter any issues, our dedicated team will promptly address and resolve them. Your satisfaction is our priority. Join countless customers who have experienced the joy of giving and receiving personalized gifts from Suzitee. Shop now and create cherished memories that last a lifetime.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

897 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 96% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Nana shirt

I really liked my shirt I got from this company. Had alot of good feed back from people. They were very prompt in getting me my order. I highly recommend them.

2 April 2026
Unprompted review
Rated 5 out of 5 stars

Ordered a custom picture

Ordered a custom picture. Suzitee was on top of my order from start to finish. I was informed every step of the way when processing my order. The picture turned out Better then expected.
Absolutely love it. I would definitely order from Suzitee again and recommend others as well. Great experience.

1 April 2026
Unprompted review
Rated 5 out of 5 stars

This Well-Made Canvas Brought Tears to Our Eyes!

The poem "Waiting at the Door" perfectly captures our beloved fifteen-year-old Chihuahua Bitsy Mae. We hung it over the door frame next to the front door.

I cannot praise highly enough this lovely remembrance!

Thank you so much!

Ed & J.R.
Roswell, Georgia

27 March 2026
Unprompted review
Rated 5 out of 5 stars

Great store and product

Great store, great shipping and great product. When I first saw “waiting at the door” pet memorial canvas I knew I need to have it. My Laila passed away in February and my heart was broken. She always waited at the door for me. This is beautiful and perfect and is hanging right by the door. Thank you Suzitee.

27 March 2026
Unprompted review
Rated 5 out of 5 stars

It was a great transaction

It was a great transaction. The item I ordered was well crafted and Beautiful! The shipping was quick. I was very happy with my purchase from Suzitee!

22 March 2026
Unprompted review
Rated 5 out of 5 stars

A gift

The item I purchased was a gift for a very important person in my life . The person loved it!! It is very beautiful and well made!!!

27 March 2026
Unprompted review
Rated 5 out of 5 stars

The mug is made well and a good size

The mug is made well and a good size. I ordered it because the script had great meaning my wife and I are
In our 80’s which means we are closer to the end than
to the beginning. We will be married for 60 years this
September. My wife loved the mug. I highly recommend
the company!

25 March 2026
Unprompted review
Rated 5 out of 5 stars

The product is clean

The product is clean , perfect and amazong.
Good to keep it as memory for long time gathering all people you love them in one piece.
Thank you soo much for this idea.

All the best.

25 March 2026
Unprompted review
Rated 5 out of 5 stars

Soft and cozy

I cried when I opened this. It’s beautiful. I can now wrap myself in the soft warmth of my sweet kitty. I miss her so much.

21 March 2026
Unprompted review
Rated 5 out of 5 stars

This blanket means more to our family…

This blanket means more to our family than words can truly explain. We lost our sweet dog Coco this year, and the hole she left in our hearts has been incredibly hard, especially for my boys who grew up with her by their side. I wanted to give them something they could hold onto that would keep her memory close.

When this blanket arrived and we opened it, it honestly brought tears to our eyes. Seeing Coco’s little face and all the special photos of her on something so beautifully made felt like having a piece of her with us again. The design is adorable, the pictures came out so clear, and the quality is absolutely amazing. It’s soft, well made, and something we will treasure forever.

My boys love wrapping themselves in it, and it brings them comfort knowing that Coco is still close to us in a special way. This blanket isn’t just a product—it’s a memory, a piece of love, and a reminder of a dog who meant the world to our family.

Thank you for creating something so meaningful during such a difficult time. You helped turn our memories of Coco into something we can hold forever.

12 March 2026
Unprompted review
Rated 1 out of 5 stars

Scammers

Products are nothing like the description. Ordered a 3D inflated mug which in the pictures clearly shows indents and shadows showing its 3D. What I’ve received is a flat surfaced mug with pink and purple colours behind the pictures(on the mug) to create a 3D illusion. I’ve sent them pictures and explained to them that I’ve been ripped off and all they have done is tried to make me accept that the print it self may vary from the picture. Clearly a scam as they’ve stopped responding to emails. Highly recommend to keep away.

9 March 2026
Unprompted review
Suzitee logo

Reply from Suzitee

Dear Ramy,

We sincerely apologize that the product did not meet your expectations.

We have requested our customer service team to review your order carefully and handle the matter in accordance with our company policies. Additionally, we truly value all customer feedback and will continue working to improve our products and services in the future.

We hope for your understanding and sincerely look forward to the opportunity to serve you better next time.

Rated 4 out of 5 stars

True Friends

My Experiences so far with Suzitee has been awesome. Thanks for your time, effort and creativity. I will be making future orders

16 March 2026
Unprompted review

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