Suzitee Reviews 897

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 551 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting that items like blankets, mugs, and canvases are well-made, vibrant, and exceed expectations. Many people are also very happy with the delivery service, often receiving their orders sooner than anticipated and finding the packaging secure. However, some people were not happy with the order process and response times. There are instances where customers experienced significant delays, with orders arriving after promised dates, or even not at all. A few reviewers also mentioned issues with customer service, specifically a lack of response to inquiries about delayed or missing items.

What people talk about most

Product

Clients share positive opinions on product quality. Many reviewers are delighted with their purchases,... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the high quality of... See more

Order

Reviewers highlight ambiguous aspects of order experiences. Many customers express satisfaction, praising the... See more

Delivery service

Users describe positive interactions with delivery services. Many customers praise the fast delivery times,... See more

Response time

Reviewers mention negative feedback about response times. Many customers report a lack of responsiveness from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Kool!!! Accurate!! Timely!! Email notifications at each step. Projected delivery date from start. Arrived sooner than anticipated. A valentines gift for my wife. Fit all 11 grandkids on it beautifully... See more

Rated 5 out of 5 stars

Easy to navigate website and use customizable parts to add and crop photo, lots of sample templates to choose from. Shipping time was as stated, packed very well, finished product as described and st... See more

Rated 5 out of 5 stars

Suzitee is an excellent company! Great products and great customer support. Bought 8 cups as Christmas gifts and everyone just loved them. Also had a slight problem with one shipment and Suzitee wa... See more

Rated 5 out of 5 stars

I found the quality of the duvet cover and shams to be terrific; color and graphics were well done. I bought these for my daughter's birthday she is so happy seeing her beloved dog in print.


Company details

  1. Gift shop

Written by the company

Discover the Best in Personalized Gifts at Suzitee - Your Trusted Partner! At Suzitee, we pride ourselves on providing unique personalized gifts for every occasion. With categories for family members, teachers, schools, nurses, and healthcare professionals, we have the perfect gift for everyone. With a strong focus on exceptional customer service, we strive to deliver the best products and services to ensure your complete satisfaction. Shop with us and experience our commitment to long-term customer relationships. Choose Suzitee for top-quality products that are carefully curated to symbolize deep meaning. If you ever encounter any issues, our dedicated team will promptly address and resolve them. Your satisfaction is our priority. Join countless customers who have experienced the joy of giving and receiving personalized gifts from Suzitee. Shop now and create cherished memories that last a lifetime.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

897 reviews

5-star
4-star
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1-star

Replied to 96% of negative reviews

Typically replies within 1 week

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Rated 3 out of 5 stars

I ordered a sweat shirt for a friend…

I ordered a sweat shirt for a friend and her name is Brenda and his name is Lee. Her name was right his was wrong. It was put on as RLee. Thats not his name. I ordered me one and she loved it. Thats why I ordered her one and its messed up. Really up set me. The price of them they should be done right. Sorry I am not happy about this. Just got it to day. 3-06-2026.

6 March 2026
Unprompted review
Suzitee logo

Reply from Suzitee

Dear Judy,

We sincerely apologize that the product did not meet your expectations.

We have requested our customer service team to review your order carefully and handle the matter in accordance with our company policies. Additionally, we truly value all customer feedback and will continue working to improve our products and services in the future.

We hope for your understanding and sincerely look forward to the opportunity to serve you better next time.

Rated 5 out of 5 stars

The quality and design of the product…

The quality and design of the product purchased. This is my second order with Suzitee and was mostly favorable. However, there was one small hiccup with their auto-mail stating I had received it earlier than received. I reached out but received no response from Suzitee. A few days later, I did receive what I ordered and I love it!

2 March 2026
Unprompted review
Rated 2 out of 5 stars

Disappointed

This truly beautiful idea for a Christmas gift for my siblings and family took a turn for the worse, They guaranteed a before Christmas delivery and didn't make it until the day after. I was ecstatic until I realized that 2 of the canvasses weren't mine. I immediately contacted them and was assured they would make it right. Long story short - I NEVER received the other 2, so two of my siblings didn't get what the others did. I have NOT BEEN COMPENSATED for the 2 $49.95 + tax and extra "by Christmas" delivery and not heard a word from them.

25 December 2025
Unprompted review
Suzitee logo

Reply from Suzitee

Dear Dawn,

We sincerely apologize for the issue with your order.

We will request our customer service team to review your order carefully and provide an appropriate solution based on the details of your case. We truly regret that this unfortunate situation occurred and feel very sorry for the inconvenience it has caused.

We sincerely hope you can give us the opportunity to make things right and resolve this matter for you.

Rated 5 out of 5 stars

Perfect Words of Comfort

The words expressed on this plaque are perfect for the very difficult time. It gives a reminder of all that was good experienced when sadness is prevailing. The plaque is professionally done sized perfectly for any room in the house. It is going to bring me comfort every day as I sit in my office. I am grateful.

2 March 2026
Unprompted review
Rated 1 out of 5 stars

They refuse to refund my money!

I ordered a blanket for my mom for Christmas. About 20 minutes after the order was placed, I realized there was an error. I contacted the company and they attempted to fix the mistake. In the process, they changed the sizing of one of the photos. I emailed them back asking for them to put the photo back to its original size. At that time, the communication stopped. I then received notice that the product was going to ship. I sent them multiple messages asking them not to ship the product and attempted to cancel the order due to their lack of response and assistance correcting the blanket photo. Due to their lack of response, I ordered a blanket for my mother from another website, as I was hoping to have it by Christmas. Finally a couple weeks after Christmas, I hear from Suzitee. All I want is a refund, since no product was ever produced or shipped by them. They will NOT refund my money. Multiple communications and they want me to order something else. I don't need or want anything else. I just want a refund since I had to order elsewhere due to their untimely customer service.

26 January 2026
Unprompted review
Suzitee logo

Reply from Suzitee

Dear Rachel,

We sincerely apologize for the inconvenience you have experienced.

We will request our customer service team to carefully review your order and provide a solution in accordance with our policies. Please rest assured that we truly value all customer feedback and are continuously working to improve our services.

Once again, we sincerely apologize for this issue and appreciate your understanding.

Rated 5 out of 5 stars

Perfect personalized t-shirt . Fast delivery

I was so happy when I received my order. I had ordered an Easter shirt and I have a unique "Grandma" name and they got it perfect. The print quality was very well done. I received the order so quickly- I was shocked! I think I received it in maybe a week to 10 days from when I placed my order. I'm very happy the overall quality and print of the shirt. I will definitely be ordering from them again.

25 February 2026
Unprompted review
Rated 5 out of 5 stars

St. Augustine Fl

This could not have been a better canvas for us. It made us cry! It is placed in a very appropriate spot in our home. It also arrived expeditiously . Thank you.

22 February 2026
Unprompted review
Rated 5 out of 5 stars

My granddaughter love her blanket

My granddaughter love her blanket . Now my daughter wants one so I’m gonna get her one for her birthday in July. My granddaughter my daughter my granddaughter and my daughter loves it. Thank you so much 100% excellent and I will refer to my friends.

23 February 2026
Unprompted review
Rated 5 out of 5 stars

received & loved my order(s)- on time…

First- I received my package(s) on time as promised.. on Valentines Day
Second- What I ordered was exactly what I received.. except for one thing - the production was amazing; the clarity, the color, the durability of the whole thing.. amazing!
Third- and most important! My wife was not only surprised, but was so pleased that she actually (womanly) shed a few (happy) tears..
So for that I thank you and your company for what you do and offer at an acceptable price.

14 February 2026
Unprompted review
Rated 5 out of 5 stars

Gift to the Cousins family!

The review I received from my cousin and his family was a very good, positive review, about the quality of the product, and they were extremely impressed. I was hoping for the best from my purchase, and it seems Suitzee came through with flying colors. This a gifted to family after losing one of their members a couple weeks ago.

Thank You! You will have me eventually purchasing some more in the future!

17 February 2026
Unprompted review
Rated 1 out of 5 stars

They aren't very good at pleasing customers nor responding or keeping you up to date and slow. Not sure I'll even get my order.

It's been 13 days and my order says still waiting details. No tracking order # yet and no one responds to constant emails. Very shady and unprofessional.

5 February 2026
Unprompted review
Suzitee logo

Reply from Suzitee

Dear Troy,

We sincerely apologize for the delay in responding to your inquiry. Due to a sudden increase in the volume of messages, we have been unable to process requests as promptly as usual.

Please be assured that we have already requested our customer service team to prioritize resolving the issue with your order. We truly value all customer feedback and are committed to improving our service going forward.

Once again, we apologize for any inconvenience this may have caused, and we appreciate your understanding and patience.

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