Suzitee Reviews 897

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 551 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting that items like blankets, mugs, and canvases are well-made, vibrant, and exceed expectations. Many people are also very happy with the delivery service, often receiving their orders sooner than anticipated and finding the packaging secure. However, some people were not happy with the order process and response times. There are instances where customers experienced significant delays, with orders arriving after promised dates, or even not at all. A few reviewers also mentioned issues with customer service, specifically a lack of response to inquiries about delayed or missing items.

What people talk about most

Product

Clients share positive opinions on product quality. Many reviewers are delighted with their purchases,... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the high quality of... See more

Order

Reviewers highlight ambiguous aspects of order experiences. Many customers express satisfaction, praising the... See more

Delivery service

Users describe positive interactions with delivery services. Many customers praise the fast delivery times,... See more

Response time

Reviewers mention negative feedback about response times. Many customers report a lack of responsiveness from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Kool!!! Accurate!! Timely!! Email notifications at each step. Projected delivery date from start. Arrived sooner than anticipated. A valentines gift for my wife. Fit all 11 grandkids on it beautifully... See more

Rated 5 out of 5 stars

Easy to navigate website and use customizable parts to add and crop photo, lots of sample templates to choose from. Shipping time was as stated, packed very well, finished product as described and st... See more

Rated 5 out of 5 stars

Suzitee is an excellent company! Great products and great customer support. Bought 8 cups as Christmas gifts and everyone just loved them. Also had a slight problem with one shipment and Suzitee wa... See more

Rated 5 out of 5 stars

I found the quality of the duvet cover and shams to be terrific; color and graphics were well done. I bought these for my daughter's birthday she is so happy seeing her beloved dog in print.


Company details

  1. Gift shop

Written by the company

Discover the Best in Personalized Gifts at Suzitee - Your Trusted Partner! At Suzitee, we pride ourselves on providing unique personalized gifts for every occasion. With categories for family members, teachers, schools, nurses, and healthcare professionals, we have the perfect gift for everyone. With a strong focus on exceptional customer service, we strive to deliver the best products and services to ensure your complete satisfaction. Shop with us and experience our commitment to long-term customer relationships. Choose Suzitee for top-quality products that are carefully curated to symbolize deep meaning. If you ever encounter any issues, our dedicated team will promptly address and resolve them. Your satisfaction is our priority. Join countless customers who have experienced the joy of giving and receiving personalized gifts from Suzitee. Shop now and create cherished memories that last a lifetime.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

897 reviews

5-star
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1-star

Replied to 96% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

Did not receive blankets I ordered

Did not receive blankets I ordered. No replies to emails. Tracking stopped in California. Scammed. Company has several names. Not in USA

1 December 2025
Unprompted review
Suzitee logo

Reply from Suzitee

Dear Rose,

We sincerely apologize for the delayed response to your message. Due to the high volume of inquiries, we are working hard to address customer concerns as quickly as possible.

We will immediately ask our customer service team to review your order and come up with the best possible solution that benefits you.

We truly value our customers' feedback and will make every effort to address and improve any shortcomings. Once again, we apologize for the inconvenience and sincerely hope we will have the opportunity to serve you again in the future.

Rated 1 out of 5 stars

Don’t usually bother with reviewing but…

Don’t usually bother with reviewing but this is based on principles. Simply didn’t get what I ordered. No delivery and no status update from company. Feels like a scam irrespective of reviews from others. I’m currently out of pocket and requested refund today.

2 January 2026
Unprompted review
Suzitee logo

Reply from Suzitee

Dear Ray,

We sincerely apologize for the issue with your order. We will immediately ask our customer service team to review your order and come up with the best possible solution that benefits you.

We truly value our customers' feedback and will make every effort to address and improve any shortcomings. Once again, we apologize for the inconvenience and sincerely hope we will have the opportunity to serve you again in the future.

Rated 5 out of 5 stars

SUZITEE Saves Christmas

Ordered a canvas in November for my wife for Christmas. All the while, my wife was ordering two canvases for our kids via a competitor (a huge mess). With only a small window to order, ship, and receive before the Get Together, I placed the order. Y’all saved the day and everyone was overjoyed. Thank!

13 December 2025
Unprompted review
Rated 1 out of 5 stars

The product was made wrong with grandma…

The product was made wrong with grandma not being on the shirt and the grandchild name in its place. The site was un friendly as well. I wrote the business 5 different times with no response.

17 December 2025
Unprompted review
Suzitee logo

Reply from Suzitee

Dear Karry,

We sincerely apologize for the delayed response to your message. Due to the high volume of inquiries, we are working hard to address customer concerns as quickly as possible.

We will immediately ask our customer service team to review your order and come up with the best possible solution that benefits you.

We truly value our customers' feedback and will make every effort to address and improve any shortcomings. Once again, we apologize for the inconvenience and sincerely hope we will have the opportunity to serve you again in the future.

Rated 5 out of 5 stars

Best gift ever

Wish there were more stars—best gift I ever gave anyone and pictures do not do the gift justice. Suzitee was the best hidden gem I ever found—thank you

28 December 2025
Unprompted review
Rated 5 out of 5 stars

Love this…

Great looking shirt with bright colors and graphics. Fast service as well. Shirt size runs a little small…hope it doesn’t shrink when washed. I would buy again and size up

31 December 2025
Unprompted review
Rated 5 out of 5 stars

A very good shopping experience

A very good shopping experience. Excellent communication from the company; I was able to track the item from start to finish. The hat arrived fairly quickly, exactly as I had designed it. My husband loves it and can't wait to wear it when we visit the grandkids. Good quality material and good fit. I'm happy!

23 December 2025
Unprompted review
Rated 5 out of 5 stars

My Favorite Person hat

The product (My Favorite Person hat) arrived sooner than expected. It is adorable. My husband put it on immediately. My kids and daughter in law were very impressed with it.

28 December 2025
Unprompted review
Rated 5 out of 5 stars

Love the reading pillow

We just love the Reading pillow we had personalized on the website. When it came it looks just like my daughter in law. Her son as soon as he saw it said "mom it looks just like you.
The quality is excellent. My daughter in law just loves it. She loves to read, and it has a place for her book and glasses.

30 December 2025
Unprompted review
Rated 2 out of 5 stars

I am still waiting for my order

I am still waiting for my order! At least 3 weeks. Never made it for Christmas!! Where is my order?

29 December 2025
Unprompted review
Suzitee logo

Reply from Suzitee

Dear Pat,

We sincerely apologize for the issue with your order. We will immediately ask our customer service team to review your order and come up with the best possible solution that benefits you.

We truly value our customers' feedback and will make every effort to address and improve any shortcomings. Once again, we apologize for the inconvenience and sincerely hope we will have the opportunity to serve you again in the future.

Rated 5 out of 5 stars

Order

My experience was horrible. I placed an order Dec 8 and haven’t received it yet. I have tried reaching you numerous times with no luck. I have been charged for the item. I have not received any communication from you.

8 December 2025
Unprompted review
Rated 5 out of 5 stars

The blanket was great!!

The blanket was great!!! My mom open it and cried I was grateful for the item and quality. The tracking system was great. I will order another one for sure. I usually don’t write reviews but I was very satisfied with the product. Thank you

29 December 2025
Unprompted review
Rated 5 out of 5 stars

Perfect Pillow

I ordered a personalized pillow for an avid reader, and she loved it. The company processed and delivered relatively quickly. I would order again from this company.

29 December 2025
Unprompted review

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