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Swap.gg Reviews 

2,537
•
TrustScore 4.5 out of 5

4.4

Video Game Shop
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Review summary

Created with AI, based on recent reviews

Considering 239 reviews, reviewers overwhelmingly had a great experience with this company. Active customers frequently mention that the online platform is extremely fast, very easy to navigate, and consistently offers fantastic financial value for all kinds of digital item trades. People genuinely appreciate the secure and highly reliable trading system, which makes exchanging items remarkably smooth, professional, and completely stress-free for everyone involved. Some reviewers were not happy with unexpected trade updates causing temporary suspensions that left their deposited funds completely stuck. A few other people also felt that missing items after a transaction or very delayed customer support responses created significant frustration during their overall visit.

What people talk about most

Website

People report high satisfaction with the website, praising its clean design, wide variety of skins, and fair... See more

Product

Consumers find product to be ambiguous as opinions are sharply divided regarding trading experiences. While... See more

User experience

Clients share positive opinions on user experience, noting that the platform makes trading Steam items... See more

Price

Reviewers express general satisfaction regarding the affordability, noting that rates are fair, costs are... See more

Service

Reviewers highlight positive aspects of service, frequently praising the fast transactions, secure bot... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great experience using Swap.gg. The platform is fast, easy to use, and delivers exactly what it promises. The item valuation feels fair and transparent — none of that sketchy pricing you see on oth... See more

Rated 5 out of 5 stars

At first i was confused with the way the site works, waited 7 days to unlocky my reserved balance so i can make a new trade, help bot and Nicholas were great help and made my trade effortless at last.... See more

Rated 5 out of 5 stars

I feel confident listing any skin here, no matter the rarity or value. The platform protects both sellers and buyers effectively.

Company details

  1. Video Game Shop
  2. also in
  3. Computer Accessories Shop

Written by the company

Securely and easily buy, sell and trade skins/items for games like CS2, RUST, TF2 and more.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

3k reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 9% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(2,537)

254 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Trade Items Same Price As Steam

I traded my skins almost same price as steam no loss at all other sites takes your items cheaper than steam and sells expensive and sometimes they dont even want to take your item swap.gg took my items with no restriction

14 August 2026
Unprompted review
Rated 5 out of 5 stars

Swap.gg Review

The skin delivery time was great and there is giveaways daily, weekly and monthly the lucky ones is wining them thats so good for the improve the website thats all was so good such a design and skins inform i love them.

7 August 2026
Unprompted review
Rated 1 out of 5 stars

Swap.gg scam

Swap.gg allows me to trade rust skin back to their system, which proves the item is completely tradable and not locked by Steam (rust skins dont have trade ban) . However, they systematically block the 'Withdraw' option to my Steam inventory, forcing users to trade it back at a loss. This is predatory behavior

9 August 2026
Unprompted review
Swap.gg logo

Reply from Swap.gg

Hi, thanks for taking the time to write this, and sorry for the frustration.

You're right that Rust skins carry no Steam trade ban — the hold you're seeing isn't coming from Steam, it's ours, and it's tied to how the trade was funded rather than to the Rust skin itself.

CS2 skins can be reverted after a trade goes through: Steam allows those trades to be rolled back for a set period, and the items return to the sender. If we released the Rust skins to your Steam inventory straight away, someone could send CS2 skins, withdraw the Rust skins instantly, then have the CS2 trade reverted and keep both sides. That's a loss we'd end up absorbing, and ultimately pricing back into everyone's trades.

So the withdrawal simply waits out that revert window and unlocks automatically once it closes — nothing needed on your end. Trading back inside our system stays available in the meantime because those items never leave our custody. It's not designed to push anyone into a loss.

Send your trade ID to our support team and we'll confirm exactly when your withdrawal opens up.

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