Easy to book the appointment, service to your door. Bike exchanged immediately. I am taking a star of as the staff member who came around did not say a single word to me or my husband and just proc... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Bike brilliant biked to Richmond park yesterday London roads are different from Lincoln. So I go back roads if I can. Have been more bike accidents then cars n motorbikes. Cuz cars expected you to go... See more
Company replied
I passed by twice, once without an appointment and I just wanted to see if the bike is too high for my height and they were very kind to let me sit on one. I then ordered my bike online and got sched... See more
Company replied
My bike unfortunately got stolen and Andy (at Hercules Road Branch) and his manager was so super helpful in helping me file a police report and getting a replacement! They were attentive, funny, kind... See more
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Company details
Written by the company
The modern bike membership | Free repairs - anytime, anywhere | Making cities more liveable
Contact info
United Kingdom
- support.uk@swapfiets.com
- swapfiets.co.uk
4.4
Excellent
398 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Friendly welcoming staff got me signed…
Friendly welcoming staff got me signed up with a bike super fast :D
17 November 2025
Unprompted review
Reply from Swapfiets UK
Hi Alice!
Thanks for the review! We are so happy to hear our friendly team got you signed up and ready to go so quickly.
A fast and warm welcome is exactly what we aim for.
Enjoy the ride!
Team Swapfiets
Great help
Great help, the bikes are very nice and kind people in the shop
14 November 2025
Unprompted review
Reply from Swapfiets UK
Hi there!
Thanks for the review. We are thrilled to hear you like our bikes and found our team in the shop to be kind and helpful.
Great bikes and great people – that is exactly what we strive for.
Cheers,
Team Swapfiets
Nice bikes
Nice bikes, always functioning, and free repairs, IMO it comes really handy when you get the electric bikes cause who knows when the technology is gonna fail so...
25 November 2024
Unprompted review
Reply from Swapfiets UK
Hi Johan!
Thank you so much for this fantastic review. You've perfectly described our worry-free promise!
We're so glad you're enjoying the peace of mind that comes with the service. Knowing that we've got your back if any of that tech fails is exactly what it's all about.
Happy cycling!
Team Swapfiets
It is a very helpful and friendly…
It is a very helpful and friendly service.
27 October 2025
Unprompted review
Reply from Swapfiets UK
Hi Moishe,
Thank you so much for the lovely review!
We're so happy to hear that you found our service to be both helpful and friendly. That's exactly the experience we always aim to provide.
Enjoy the ride!
Team Swapfiets
Overall so happy
I’ve been using swapfiets around a year now . Very happy with them . They response quickly and repairing also quick and efficient. Thank you guys -Love You 😍
24 October 2025
Unprompted review
Reply from Swapfiets UK
Hi Anil,
Thank you so much for this amazing review! We're so happy to hear you've had such a great experience over the past year.
It's fantastic to know that you find our service quick and efficient – that's exactly what we aim for!
We're thrilled you're so happy, and we love having you as a member!
Enjoy the ride!
Team Swapfiets
Reply from Swapfiets UK
Hi Joseph,
Thanks for your positive review.
A worry-free service without fuss is exactly what we aim for! We're very happy that you received the service you deserve.
Enjoy your ride,
Team Swapfiets
The delivery and installation review
The delivery and installation went well. I ordered to rent the bike on 4 Sep and the earliest delivery schedule is 13 Sep which is for me, it is too long.
They didn’t actually offer us additional stolen bike insurance at delivery. When I ordered the rental subscription for the bike, I was at the Swapfiets store and I asked about how to add insurance to my package and she said I could only do it when I got the bike delivered. Now I read the “get help”about how to add insurance, and it said it could be done in the store. That said, I don’t think your staffs are helpful at all.
13 October 2025
Unprompted review
Reply from Swapfiets UK
Hi Wina,
Thank you for your honest feedback. We're glad the final delivery went well, but we're sorry for the long wait time to receive your bike.
We also want to apologise for the incorrect and conflicting information you received about adding theft coverage. You are right, that should have been a simple process, and we are sorry for the confusion this caused.
We'd like to sort this out for you immediately. Please reach out to our support team at info@swapfiets.com, and they will be happy to add the coverage to your plan.
We appreciate you bringing this to our attention, and we hope you can have a worry-free ride from now on.
Kind regards,
Team Swapfiets
Reply from Swapfiets UK
Hi there,
Thank you so much for the wonderful feedback!
We're so happy to hear that you found our team to be both friendly and efficient. A welcoming and effective service is exactly what we always aim to provide.
We appreciate you sharing!
Enjoy the ride!
Team Swapfiets
Andy was amazing today
Andy was amazing today! He is a ray of sunshine truly!
10 October 2025
Unprompted review
Reply from Swapfiets UK
Hi Luke!
Thank you so much for this absolutely lovely feedback. What a wonderful compliment for Andy!
We're so happy to hear he provided such a positive and welcoming experience for you. We'll be sure to share your kind words with him – it will definitely make his day!
Happy cycling!
Team Swapfiets
Good service, good price, good bike
The bike works well. It was very easy to pick up. The price point is great.
9 October 2025
Unprompted review
Reply from Swapfiets UK
Hi Gavin,
Thank you for the fantastic feedback!
We're so happy to hear that you're pleased with your bike and that you found the pickup process to be simple and straightforward.
A great bike, an easy process, and good value – that's the complete experience we always aim to deliver.
Enjoy the ride!
Team Swapfiets
I like the idea of renting a bike that…
I like the idea of renting a bike that celebrates cycling pleasure. It's a shame that the bikes do not focus on the usual quality and high maintenance of a typical Dutch bike.
10 October 2025
Unprompted review
Reply from Swapfiets UK
Hi Manpreet,
Thank you for your thoughtful feedback. We're happy to hear that you appreciate the concept behind our service.
At the same time, we're sorry to hear that the bike you received did not meet the high standards of quality and maintenance you expected. You are absolutely right to expect a well-maintained and reliable Dutch-style bike from us.
While our bikes are part of a circular model and are reused, they must always be in perfect technical condition. We apologise that your bike did not meet this standard.
If you are experiencing a lot of issues with your bike, please schedule an appointment in the app, and we'll be happy to swap your bike for one that is in the condition you should expect.
We appreciate you giving us the chance to make this right.
Kind regards,
Team Swapfiets
I am so happy that I have a swapfiets…
I am so happy that I have a swapfiets so locally to me! Changed a bike with no hassle! A shout-out to Andy for his help and support.
9 October 2025
Unprompted review
Reply from Swapfiets UK
Hi Adam!
Thank you so much for the review. We're so glad you're enjoying the convenience of having our service close by!
It's great to hear your bike swap was a smooth and easy experience. A big thank you as well for your kind words about Andy; we're delighted to know he was so supportive.
We'll be sure to pass your compliments on to him.
Happy cycling!
Team Swapfiets
Great bikes and repair services
Great bikes and repair services. I had a punctured tire and was offered a new bike immediately.
7 October 2025
Unprompted review
Reply from Swapfiets UK
Hi Chloe,
Thank you for the great review!
We're happy to hear you're pleased with the quality of our bikes and our support. It's especially great that when you had an issue with a tire, we were able to provide a prompt and seamless solution for you.
Getting you back on the road quickly and without worry is exactly what we aim for.
Enjoy your ride!
Team Swapfiets
Great support in Waterloo
Great support from the Italian guy working in Waterloo, he was really helpful. I just joined Swapfiets in London, however I met someone who’s been using the service for 4 years in the Netherlands and they were quite enthusiastic about the service they provide.
7 October 2025
Unprompted review
Reply from Swapfiets UK
Hi Francesco, and welcome to Swapfiets!
Thank you so much for sharing this lovely review. We're so happy to hear you had such a supportive and helpful first experience with our team member at the Waterloo shop. We'll be sure to pass on your compliments!
It's also fantastic to hear that you met an enthusiastic long-term member from the Netherlands. We're thrilled that our reputation for great service is spreading as we grow.
We're delighted to have you on board in London and hope you have many years of happy cycling ahead, too!
Cheers,
Team Swapfiets
Smooth and easy on-boarding
Smooth and easy on-boarding. Thanks Jose for the help with setting up
29 September 2025
Unprompted review
Reply from Swapfiets UK
Hi Andrew,
Thank you so much for the great feedback!
We're delighted to hear that you had such a simple and seamless start with us. A big thank you as well for your kind words about Jose; it's fantastic to know he was so supportive in getting you all set up.
We'll be sure to pass your compliments on to him.
Welcome aboard, and enjoy the ride!
Team Swapfiets
Really annoying that I could not pick…
Really annoying that I could not pick up the bike right after the booked test drive. I had to book another appointment and wait another day + travelling
1 October 2025
Unprompted review
Reply from Swapfiets UK
Hi Claude,
Thanks for your feedback. We're sorry to hear about the frustrating and inconvenient start to your experience with us.
We completely understand your expectation of being able to take a bike home right after your test ride. Having to book a second appointment for another day is not the smooth and seamless process we want for our new members, and we sincerely apologise for the wasted time and travel.
While our appointment system is designed to manage store flow, we realise that it created a poor experience for you. We are using your feedback to review our process to see how we can improve this in the future.
We appreciate you're feedback a lot!
Kind regards,
Team Swapfiets
Why own a bike in london, it'll get stolen anyway
As someone who's had 3 (THREE) bikes stolen while living in London over the course of three years (honestly wtf is wrong with this city), swapfiets has been such a welcome relief.
The bikes are great, sturdy, and whilst you won't be darting through traffic on one, that's probably for the best.
The basket has been so handy for just moving things about and not getting a sweaty back on the way to work.
Puncture? Damage? Stolen? Book an appointment and you get a NEW BIKE within a few days. The man that came out to my office after a puncture was also just lovely conversation)
The locks are solid, thiefs seem to ignore these bikes since they're built with beSpoke (hehe) parts.
I've been using the seven gear, and had zero issues with it. The generator lights mean no charging of amazon trash bike lights.
Big fan.
1 October 2025
Unprompted review
Reply from Swapfiets UK
Hi Jordan,
Wow, what an amazing review! Thank you so much for sharing your story.
We're so sorry to hear about your previous bike troubles in London – that sounds incredibly frustrating. It makes us happy to know that our service has been able to offer you a more relaxed and worry-free cycling experience.
We're thrilled you're enjoying all the practical features of your bike and that you had a great, friendly service experience.
And we definitely appreciate a good bike pun! 😉 We're so glad to have you as a fan.
Happy cycling!
Team Swapfiets
Amazing support from Andy
Amazing support from Andy!
He was very forthcoming and friendly.
Thank you!
26 September 2025
Unprompted review
Reply from Swapfiets UK
Hi Moritz,
Thanks for your positive review.
Amazing to hear that Andy helped you so well. We will make sure to pass on the praise!
Kind regards,
Team Swapfiets
I found Swapfiets through the…
I found Swapfiets through the recommendation of a friend, and I came to the store to pick up my bike at Hércules road 192 in London, the service is simply perfect José and Andy are, kind, helpful and attentive employees note 1000!
23 September 2025
Unprompted review
Reply from Swapfiets UK
Hi Thiele,
Thanks for your review.
We're happy to hear you have had such a good experience with our service and that José and Andy helped you out so well. We'll make sure to pass on the praise!
Enjoy your ride,
Team Swapfiets
Very customer-friendly and professional…
Very customer-friendly and professional service. Highly recommend!
22 September 2025
Unprompted review
Reply from Swapfiets UK
Hi Arina, thank you for the fantastic review!
We're delighted to hear our team was friendly and professional. Your recommendation truly made our day!💙
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