Swapfiets France Reviews 

An outstanding experience with exceptional service! My bike wasn’t functioning properly, and they went above and beyond by coming to my home to replace it. Quick, efficient, and incredibly convenient—highly recommended!

Simply the best bike rental service out there. I have used it in London and Paris for at least a month boht times and won't use any other company. Such a great service and great bikes.

The service is great however there are some hidden costs I wasnt informed about, like the sign up fee of €19.90, or the fact that the monthly fees are for solar months, so if I buy theft cover for one month of usage, i would still pay for two months if i use my bike between say 15 July- 15 August. Also, there is no mention that the prices advertised exclude VAT. I only needed a bike for 28 days, I thought I was going to pay €21 monthly fee + €3.90 theft cover, I ended up with an invoice of €48. I recommend this to everyone staying in a city for a short period of time and not wanting to buy a bike. The bikes are great and the chance of theft is very low. But please be more transparent with the fees/prices.

Very good bikes and excellent service!

Extremely conscientious customer service- highly recommend

I think customer location should be a limiting factor for subscription.
I gave all my personal information to the customer team including my address and he assured me that they have a very active customer service. All I have to do is to book an intervention in the app and agents will be at my disposal incase of any issue.
The very first month I had a flat tire issue, I called for help and they told me that they a limited to Paris and I can't cancel my subscription either because it's a 6 month engagement though the customer service on subscription told me that I could cancel at any time.
I had to leave my location to go the Paris using public transport.
One will say it's marketing, but I think they lied to me so that I could subscribe.
If I had that information, definitely wouldn't had subscribed in the first place.
Thank you very much Swapfiets.

Very welcoming and attentive staff at the shop when I went to pick up my bike, as well as on the phone earlier. Very quick and seamless service as well!

Very good service by Ramdane at shop.

Thank you so much 👍

Ramdane was super nice and professional. Very good experience !!

Super efficient service. Explained all the necessary things about the bike

The staff at the store was professional, attentive, and on time.
The bike itself is ok. You get what you pay for.
I suggest you test ride first to be sure it's what you want before you rent.

Perfect staff: friendly, professional, competent, sharing accurate and relevant information.
Perfect experience, nothing wrong.

Staff is pretty nice and efficient but the store was often crowded with deliveroo drivers. Main pain point was the bikes I had always had small annoying issues : lock needing to be hand directed in the hole, key not coming out, brake not sturdy…

The bike you are not afraid of getting stolen!

Some mechanical problems though.

Abusive late fees charged when THEIR PAYMENT METHOD isn't working properly.

The lady attending me was very helpful, fast and nice. Totally recommend Swapfiets.

I didn't think it closes in Strasbourg, city of biking in France.

Emily was fantastic At the Paris location. She helped adjust the bike and have clear instructions.