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See what reviewers are saying
The customer service here is deplorable! They have no idea how to deal with customers. I ordered a phone and they sent it to the wrong address. Even though on the order invoice it shows the correct ad... See more
I made a mistake by sending an email wrong a few times they were very patient very understanding very efficient and professional wasn’t waiting long on replies one of the best companies I have dealt w... See more
I've been using the product I've bought for two weeks now and I'm fully satisfied. The battery lasts for hours when playing games or working, the device is fully corresponding to what I need from it... See more
Company details
- #24 of 71 best companies in Mobile Phone Shop
Written by the company
A leading company in the Nordics that buy and sell refurbished iPhones with more than 1 million satisfied customers across Europe. You can order comfortably from home and receive your device in 1-3 working days. We provide a free warranty on all our devices. You will also have the possibility to return the device within 14 days from the date of receipt if for any reason you are not satisfied with your purchase.
Contact info
Finland
- swappie.com
4.4
Excellent
64K reviews
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I have sold now 3 times via swappie…
I have sold now 3 times via swappie easy quick and always quick payout thank you 😇
23 January 2026
Very Good Selling Experience
I sold my precedent iPhone to Swappie, and I want to praise their professionalism and well organized process in guiding me to prepare the phone to be sent to them: everything explained by them was actually fulfilled in the stated times/ways (including the payment to me after receiving and checking the phone). Swappie: highly recommended 👌
23 January 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
My ordered iphone had a fault camera
My ordered iphone had a fault camera. When I claimed a warranty repair I received no communication but instead a completely different phone of another quality and colour and an old non-system battery. And now the company does not communicate at all. Wasted money - do NOT RECOMMEND. Seems like a big mess and customer is a pest.
28 January 2026
Unprompted review
Reply from Swappie
Thank you for your feedback. We sincerely apologize for the series of errors you've experienced with your warranty claim.
It sounds like there has been a significant mix-up in our fulfillment process, and we want to make this right immediately. We value your business and regret that you felt otherwise. Please contact us directly at info@swappie.com so we can provide a proper resolution.
Easy to navigate site
Easy to navigate site. Quick delivery of a great phone. Highly recommend site and product.
28 January 2026
Reply from Swappie
Thank you for the high recommendation! We are delighted to hear that you found our website easy to navigate and that your phone arrived quickly and in great condition.
It is our goal to provide a seamless experience from browsing to delivery. If you ever have any questions in the future, please don't hesitate to contact us at info@swappie.com. Enjoy your new phone!
The phone arrived with a non-working…
The phone arrived with a non-working top speaker, so I had to return it. Very disappointing for a device. It clearly wasn’t properly tested. I just hope the refund will go through without problems.
Update of return -3.2.2026
Very bad communication with customer support.
My package has not moved in Packeta tracking, and Swappie is asking me to file a police report for theft against an unknown person. This is unreasonable and legally incorrect.
Swappie provided the packeta shipping label for return, so under EU Consumer Rights Directive 2011/83/EU, the responsibility for loss during transport lies with Swappie, not the customer.
Instead of solving the issue, customer support is shifting their responsibility to me.
I will escalate it through all available channels—including customer support, Slovak Trade Inspection, the European Consumer Centre Slovakia, and legal action—to obtain a full refund.
28 January 2026
Unprompted review
Reply from Swappie
Thank you for your feedback. We are truly sorry to hear that the iPhone arrived with a faulty speaker. This certainly does not reflect the high standards of our 52-step technical inspection.
We understand your disappointment and regret the inconvenience of having to return the device. Once our returns department has processed your package, the refund will be handled according to our standard procedures. Should you have any further questions or need assistance tracking your return, our team remains available to help at info@swappie.com.
Swappie is hands down the biggest scam…
Swappie is hands down the biggest scam on the internet. I bought an iPhone 13 for my daughter. It arrived broken and when we wanted to have it repaired they wanted me to pay another €330 for them to fix it.
Not worth the hassle. Just buy new.
28 January 2026
Unprompted review
Reply from Swappie
Thank you for your feedback. We are very sorry to hear that your experience did not meet your expectations and that you encountered issues with your daughter's iPhone 13.
Our goal is to provide high-quality devices, and we regret if there was any misunderstanding regarding the repair quote provided. While our warranty covers technical defects, it typically does not cover accidental damage, which may be why a fee was requested.
If you have any further questions or would like us to clarify the details of your case, our customer service team remains available to help at info@swappie.com.
Fantastic experience!
Super quick way to sell my iPhone. They offered a great price, supplied shipping supplies very quickly and processed my payment quickly.
Overall a very good experience and hassle free process! Highly recommend
17 January 2026
Reply from Swappie
Thank you so much for the recommendation! We are thrilled to hear that you found the selling process quick and hassle-free, from the shipping supplies to the final payment.
Our goal is to make recycling your iPhone as easy as possible, and it’s great to know we hit the mark for you. If you ever have any questions in the future, our team is always available at info@swappie.com.
Very disappointed
Paid €600 for iPhone 14 Pro Max at Christmas phone arrived screen damaged and wouldn’t turn on as it was Christmas and I needed a phone I had to pay €130 for a new screen . Hoping that was all however my phone shuts down several times a day the screen goes pink and it restarts itself . Had the option to send back but would have taking 5 days to process and be left with no phone while waiting .
18 December 2025
Unprompted review
Reply from Swappie
Thank you for sharing your experience. We are truly sorry to hear that your iPhone 14 Pro Max arrived in this condition and that you have faced ongoing technical issues with the device restarting.
We understand how essential a working phone is, especially during the holiday period. While we always recommend using our official warranty process to ensure the integrity of the device, we hear your frustration regarding the turnaround time.
If you have any further questions regarding your case or our warranty terms, please feel free to contact us at info@swappie.com.
Very goodddd
25 January 2026
Reply from Swappie
Thank you so much for the "very goodddd" rating! 🌟 We’re thrilled to hear you're happy with your experience. We aim to keep that same level of quality and service for all our customers. Enjoy your device, and we hope to see you back at Swappie soon!
no eSIM compatibility
I purchased a ‘very good’ condition iPhone 12. It does not have eSIM compatibility. This info was not in the product specifications. IPhone 12s should work either eSIM. This must have been a Chinese model. This information should have been stated in the product specs.
11 March 2025
Unprompted review
Reply from Swappie
Thank you for your feedback, and we sincerely apologize for the confusion regarding eSIM compatibility.
We aim for full transparency, and we are sorry that this specific detail wasn't clearer in the product specifications. We want you to have a device that fits your needs perfectly—please contact our customer service team so we can assist you with a return or an exchange for a model that supports eSIM. We're here to help make this right!
Reply from Swappie
We're happy to hear that you had a great experience! Thank you for your positive feedback; it means a lot to us. :)
Reply from Swappie
Thank you for the 5-star rating! We are thrilled to hear that you had a great experience with our service. We work hard to make buying and selling iPhones as easy as possible, so your feedback means a lot to us. We look forward to seeing you again at Swappie!
Swappies service
They on multiple of occasions have delivered great service and experience
25 January 2026
Reply from Swappie
We're happy to hear that you've consistently had such wonderful experiences with us. Thank you for taking the time to share your positive feedback!
Hold kæft i til grin man
23 January 2026
Unprompted review
Reply from Swappie
Hej! Kontakt venligst vores kundeservice, hvis vi kan hjælpe på nogen måde!
Quite easy and hassle free to sell your phone
Quite easy and hassle free to sell you old phone. I tried it on other direct platforms (e.g. Marktplaats) too and the tiny markup (in my case 15 euro) certainly does not outweigh the effort and annoying messages you get
16 January 2026
Reply from Swappie
Thank you for sharing your experience! We completely agree—sometimes a small difference in price is a small price to pay for peace of mind. We’re glad we could save you from the "annoying messages" and provide a fast, hassle-free alternative to private marketplaces. Enjoy the reclaimed time and space, and we hope to see you again!
Worst customer service I've EVER experienced
We completed an order and full payment on December 22nd, exactly a month ago, paying for an express delivery service. The distributor lost the package, and Swappie is taking weeks to admit this and refund us our money or send a new product. We've been left without the product we purchased, with amateurish and unprofessional responses from the """customer service""" team, which is being completely unhelpful. It has been a month now, and we neither have the equipment nor the money (close to €1000). They keep blaming the distributor, but the product/service was purchased from Swappie, not any other brand. There is no assistance number to call, nor an email to escalate this issue. We just keep being referred to the junior team, who all say the same. On top of this, we keep receiving automated emails asking if we're enjoying the equipment and service, and if we'd recommend it... Ridiculous! So here is my review - I don't recommend this company, at all.
22 January 2026
Unprompted review
Reply from Swappie
Hello,
We are incredibly sorry for this experience. We understand your frustration, especially considering the time that has passed and the significant amount of money involved.
Please be assured that if you have reported this to our customer service, we are already working on it and conducting a thorough investigation with the delivery courier. While we do not offer phone support, you can reach us via email at info@swappie.com or through WhatsApp.
We want to clarify that your case is being taken care of with the seriousness it deserves. There is no separate escalation path because our customer service team is the one directly in charge of resolving these matters. We also apologize for the automated "follow-up" emails you received; these are triggered by the system based on the order date and we understand how insensitive they seem given your current situation. We are committed to solving this for you.
Kind regards, The Swappie Team
I wouldn't call my experience great
I wouldn't call my experience great. It's ok. I expect nothing less. After all, that's what I paid for.
15 January 2026
Reply from Swappie
Thank you for your feedback. We completely agree—you should expect nothing less than a smooth and reliable experience when you choose us. We are glad we met your expectations and delivered exactly what you paid for. We’ll continue working hard to maintain that standard of service for you in the future.
Bra service
14 January 2026
The phone was actually 'like new' as I…
the phone was actually 'like new' as I requested.
delivery was pin point (during Xmas week!!!!!!)
Best price , by far, for the phone ( iP15Max)
Excellent all around
14 January 2026
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