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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, high-quality products, and the careful handling of items. Many people appreciate the efficient delivery service and the professional, communicative staff who assist throughout the process, from auctions to private signings. The company is frequently recommended for its unique offerings of celebrity autographs and collectibles, with many consumers highlighting the secure packaging and timely shipping. However, some customers also noted concerns regarding the authenticity of certain items. Some reviewers were not happy with the organization, mentioning delays in processing and shipping, and occasional errors in fulfilling specific requests for signatures. A few other people also felt that customer service was unresponsive or unhelpful when problems arose.

What people talk about most

Product

Reviewers highlight positive aspects of product quality and service. Customers consistently praise the... See more

Service

Reviewers mention positive feedback about service, with many customers expressing satisfaction with the... See more

Quality

Customers had positive experiences with quality. Many reviewers praise the top-notch memorabilia, excellent... See more

Delivery service

Customers consistently note positive experiences with delivery service. Many reviewers praise the fast... See more

Staff

Users describe positive interactions with staff. Customers consistently praise the team as friendly,... See more

Based on these reviews

Rated 5 out of 5 stars

I have participated in several of SWAU's auctions for autographed memorabilia. My most recent shipment from the July Auction arrived damaged. UPS bent the envelope to the point where the inner... See more

Rated 5 out of 5 stars

Absolutely amazing service. I ordered a signed Radagast photo with SWAU certification by Sylvester Macoy in Blue ink. The process was swift and easy and I was updated at every step of the way. I am ex... See more

Rated 5 out of 5 stars

Sent SWAU two comic books to get signed and then shipped to CGC for grading. Both books came back in Excellent condition due to the Fantastic packaging done by SWAU! I also received my signatures i... See more

Rated 5 out of 5 stars

I have participated in three of SWAU's auctions and the service has been fantastic. From the purchase process to them contacting by email when the items are being shipped out with the ups tracking n... See more


Company details

  1. Collectibles Shop

Written by the company

SWAU connects fans to their favorite celebrities with autograph opportunities from Star Wars, Marvel, DC and more. We help bring your favorite stars to the world's top comic conventions, and offer monthly auctions, autograph authentication and engaging online communities to collectors worldwide.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

228 reviews

5-star
4-star
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1-star

Replied to 20% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great store

Easy to use website, fast shipping, great experience overall. Very happy with the whole process.

15 March 2026
Unprompted review
Rated 5 out of 5 stars

An amazing first buy

An amazing first buy I highly recommend SWAU for legit memorabilia. Very nice friendly people and amazing pieces. Top notch memorabilia and the SWAU name guarantees there product. Great job and I’ll be the loyal fan that will always support SWAU. Thank you

15 March 2026
Unprompted review
Rated 5 out of 5 stars

I had never participated in an online…

I had never participated in an online auction before a few weeks ago, but I was pleasantly surprised at how smooth the process went and the quality of the product. The packaging ensured everything arrived intact and in mint condition.

I look forward to trying my luck again soon!

3 March 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely spot on

My superb quality authenticated autographed photo of Pom Klementieff as her character Mantis from Guardians of the Galaxy arrived in excellent condition in a sturdy plastic cover. No complaints at all. Great company to deal with.

1 March 2026
Unprompted review
Rated 4 out of 5 stars

They charge half of the price of an in…

Update. After an email they did provide some reasoning. If the reasoning was sent w initial decision. Would be 5 stars.

They charge half of the price of an in person authentication to do an online verification. In theory, it's a nice service but in reality it is utter nonsense. They provide zero reasoning for their decision. For 14 dollars, I think a reason or two is justified.
Update. After an email they did provide some reasoning. If the reasoning was sent w initial decision. Would be 5 stars.

4 March 2026
Unprompted review
Rated 5 out of 5 stars

First experience

The first time I bought an item at SWAU. I won an auction, paid the price on the next day and one week later UPS delivered the signed photo. I am absolutly happy.

3 March 2026
Unprompted review
Rated 5 out of 5 stars

Won a auction signed funko pop of…

Won a auction signed funko pop of dexeter morgan by micheal c hall came well packed and protected in a hardstack case got sent out fast and came within 3 days partner will be well chuff with it as she is a big fan of dexter tv show

10 February 2026
Unprompted review
Rated 5 out of 5 stars

I buy a lot from SWAU and Highly recommend this company!

I buy a lot from SWAU and in every case they take great care in the packaging of my orders and are always quick to respond should I have any questions. Their auctions are easy to navigate and they have never disappointed!
The quality of the autographs are just as pictured with no surprises when you open your shipments. I highly recommend SWAU!

21 January 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic experience

Fantastic experience, every time. This company has stellar customer service, blood-pumping auctions, dead-on shipping, and perfect communications. Their Convention staff are also great representatives of the company! Absolutely no complaints. I look forward to future interactions.

19 January 2026
Unprompted review
Rated 5 out of 5 stars

I have used SWAU 3 times since November…

I have used SWAU 3 times since November 2025, and they have been absolutely brilliant.

Customer service is amazing, and the great prices they have on Mystery products too.

I'm a UK User, too so had to deal with different time zones and higher prices for shippings.

And still rate them 10/10

20 January 2026
Unprompted review

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