While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
3.0
3 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Put in a redemption request 3 weeks ago, they required documents to verify which I sent in. Received an email saying the documents were approved and my redemption would be sent over. After never receiving it they went completely silent on the support side after numerous attempts to reach out. Stay far away more than likely a scam.
Purchased the $20 for $50 deal and cashed out $850!! I really liked the games and it was a smooth experience. I would have rated 5 stars but it took almost a week for my redemption to be processed. It could be because it’s a newer site, but they claimed they were having technical issues, and I did redeem on the weekend. I did not like the 72 hour wait period to be able to redeem but if you are patient it pays off. The chat support was also extremely helpful and quick to respond and reassured all doubts I had. I will definitely be trying my luck again.
Reply from Sweepfan
Thank you so much for your thoughtful review, and congratulations on your $850 redemption! 🎉 We're so glad you enjoyed the games and had a smooth overall experience, and it's great to hear our Live Chat team was able to help and keep you informed throughout the process.
We also appreciate your honest feedback about the redemption timeline. We sincerely apologize for the delay. As a newer site, we did experience some technical issues, and weekend redemptions can sometimes take a little longer to process. We're continuously working to improve our redemption times and make the experience even smoother for our players.
Thank you again for your patience and for giving us a try. We can't wait to welcome you back, and we wish you the best of luck on your next big win! 🍀
Deposited $100 and initiated a redemption. They then declined my redemption and closed my account. Stay far away, this is truly a scam casino.
Reply from Sweepfan
We’re sorry to hear about your experience and understand your frustration. We’d really appreciate the opportunity to look into this further and address any concerns you may have.
Please reach out to our Live Chat team with your account details, or provide us with your contact information so our support team can assist you directly. We’re happy to review what happened and discuss the situation with you privately.
Thank you for bringing this to our attention. We hope to have the opportunity to assist you and clarify the matter.
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.
