Sweethome Reviews 75

Ordered Black Matte Faucet and Never Arrived. My wife is very very upset as you could Imagine. Was For Her Birthday

I like the products from sweet home but their customer service is awful if you need to return or replace anything. I have been waiting 60 days fir a refund on order#22122223540810. I liked the faucet so much that I ordered another one to replace the one I returned because it was the wrong model. But it’s terrible that they still owe me money. I am disappointed in this company.

Excellent customer service and great looking products

Purchased a "Bathroom gold black thermostatic shower set" for $389.for a remodel. Upon installation we found that the upper post does not thread properly to the control unit. After a very responsive interaction with a support person on March 27th where I provided support for the problem I have no longer heard from Sweethome. The phone number does not work - no further email responses were provided no matter how often I email 24/7. This is critical to a remodeling project and I am concerned that Sweethome may not be as sweet as they appear. Sweethome? Please help and respond so I can provide a better review. As of April 4,2023 - I can only rate you one star.

UPDATE 4/4/23
To respond to Sweethome's 4/4 response to this review - I have been calling - phone never answers, emailing and sending chat requests for a week with no responses. There may be an issue with your systems you are not aware of. I did hear at last from a support person - so there is hope. I will update as events unfold.
UPDATE 4/15/23
After a response on 4/4 After no contact for almost a week - I inquired on 4/10 for a status - a special order would be necessary that would take more time. As of 4/15/23 there is no further update. Sweethome - help this be a better review than it is right now.

This item arrived quickly and it looks awesome in my newly renovated bathroom. All my neighbours want to k ow where I got it. I am very satisfied with the faucet. The water does not splash and the lever has a sturdy feel to it. Definitely recommend. This is my first ever review.

Fast shipping and great product!! Ordered the same thing twice!

I bought an oversized shower system and the installation was really more difficult than I thought it would be, thanks to the patient help of the customer service staff, thank you very much.

NO ONE SPEAKS ENGLISH AT THIS COMPANY. PHONES ARE A MESS AND THEY CAN'T EXPLAIN WARRANTIES OR WERE THERE LOCATED OR WHAT COMPANY MAKES THE FAUCETS. WOW!
STAY AWAY!!!

Additional take care of existing fittings and the peoples are very friendly atmosphere.

I had an issue with my order and can't even get a hold on someone that can speak English!! they are scammer and good luck getting your money back. products are also fake.

Installation instructions are very limited. Customer service was like speaking to your neighbors dog.

I have tried to reach out to them several times about a warranty issue and only received 1 message back saying what can we do for you. I was very clear about the issue.
Don't trust these people.

I am still waiting for a reply to my enquirey
This item will not work for my bathroom can I exchange?

The valves where wrong

Had an issue and the company came back and resolved to my satifaction...good to know that a company stands behind their product and service..BillM

Black Single Handle Faucet - website says water saving bubbler to avoid splash. This faucet is not a bubbler and it splashes all over the place including floor. Emailed customer service - no reply. Be aware no drain control either.

This faucet was a perfect addition to our new bathroom in our newly remodeled basement.

Excellent product, arrived as described.
Great service and support during installation.

came really fast, appears to be excellent quality. looking forward to installing. will update review afterward.