Sweets and Candy Reviews 

208
•
TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

Been using this websight for years now, especially at halloween the mixed 1kg jelly sweet bags are amazing value and keep the trick or treaters happy ever year. Always a quick delivery and great produ... See more

Rated 4 out of 5 stars

Poorly stored items sent that have melted and discolored the outer box. Several others close to best before date or expired and stuck together. Initial response from Sara when messaged on website ab... See more

Rated 4 out of 5 stars

Have had lots of sweets from here especially as we have a vegan in the house and they usually have a very good selection of gummy vegan sweets. I did notice though, this time, they were out of stock... See more

Rated 5 out of 5 stars

I was searching for bulk bags of vegan sweets when I came across this website and Im glad I did! 1kg bulk bags of vegan sweets for under £6 each! I was even able to get a 15% discount for signing up t... See more

Company replied

Company details

  1. Confectionery
  2. also in
  3. Chocolate shop
  4. Confectionery wholesaler
  5. Sweet shop

About Sweets and Candy

Written by the company

Sweets and Candy proudly present a wide selection of American Sweets and Chocolate and British Retro sweet hampers to all. We have over 1000 different products you can select from, which are perfect for every occasion. This includes sweet gift boxes, chocolate bars, Retro Sweets, American sweets and more.

Check our our online shop today and see what favourites you can find! Retro sweets from your childhood including Flying Saucers, Black Jacks, Icy Cups, and Sherbet Fountains!

We have a host of traditional sweets including Sherbet Lemons, Coconut Mushrooms, Chewing Nuts and even Clove Drops!

American Sweets and Chocolate - If you need to satisfy your American cravings we have hundreds of American Candy and Snacks in stock! Favourites like Mrs Freshleys Cakes, Cheetos, Fanta, Swedish Fish, Butterfingers and Nerds are always popular!

If you are looking for more trending sweets look out for favourites like Brain Licker and Toxic Waste!

We also have a healthier sweet selection, such as sugar-free and vegan sweets. All our products come with the best prices, filling your cravings without having to spend much! You can also enjoy delivery services for all orders across the UK!
We use all the top sweet manufacturers so you can be sure of quality sweets arriving at your door!

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

208 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 75% of negative reviews

Typically takes over 1 month to reply

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4.3

All reviews

(208)

13 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Review of sweet order

Sweet’s sent promptly. Received well packed and in good condition. Price is so much better than other online sweet suppliers. Can’t fault will definitely be using again.

29 March 2024
Unprompted review
Rated 5 out of 5 stars

Great service and very accommodating!

I would highly recommend! For my niece's 5th birthday party we wanted to source a range of veg/vegan sweets. Not only do they have a huge range and selection, the staff were very friendly and accommodating. I had been in touch about creating a pink-themed hamper and had a very honest response back which was so crucial for us (pink/red dye is usually sourced from animals and this is something we would not have known). Sara, in particular, was very knowledgeable and adapted our order so we could substitute some of the sweets so they were genuinely free from any such colouring and gelatine. She was VERY patient and dealt with all my back and forth queries so well, and ultimately met all expectations once the order was placed and delivered. We are yet to try the sweets as they are waiting for the party, but I am so pleased and grateful for the service received as we have a strict dietary requirement which this caters for! Thank you

25 March 2024
Unprompted review
Rated 1 out of 5 stars

Terrible

All the Mike & Ike sweets I ordered were in date but they all were all stuck together and seemed like they had got wet the dried in a clump! All 6 packets! V disappointed

22 March 2024
Unprompted review
Rated 5 out of 5 stars

Ordering was simple

Ordering was simple. Tracking and updates timely and reliable. My large order even arrived one day earlier than scheduled but was notified in time.
Packaging was very good. All I had ordered was enclosed.
Happy buy.

Would buy from again.

14 March 2024
Unprompted review
Rated 4 out of 5 stars

First time order Might be last time depending on response..

First time order. Firstly, ordered chocolate raisins - came with bag split open and all raisins over bottom of box so careless packing. Secondly one of the items sent was wrong. Have messaged them through their website and will see what response I get, if any. Will update on here if (or if not) I get a response.
Although not a complaint against the Company as such they employ the delivery company and this time they used Amazon delivery who dumped the box outside the front door and didn't even bother to knock. I was just sitting 3 metres away on the other side of the door and knew it had been delivered when I got a text and email saying so. What a way to run a business.
Update 14-Mar - response from Sweets & Candy. Replace or refund. Chose refund as I don't want Amazon delivery. Very quick response from the Company and sorted. Would up star rating to 4 based on quick customer relations response

13 March 2024
Unprompted review
Rated 1 out of 5 stars

Terrible sweets -wish i could give 0 stars

I ordered one kilo of vegan sweets from these guys, and upon arrival, they were absolutely terrible. We only had a few to try and all agreed that they tasted like rubber and plastic with hardly any taste and all the different variations also tasted the same-disgusting. Even the kids didn’t want them. Then i checked and saw that the date had just gone which is so out of order!

I have contacted them through their contact form online and have had no reply and so I phoned them and surprise surprise, no one answered.

They had an answering machine to which I have left a similar message to them about getting back to me about quality issues, but I haven’t had a phone call back yet and I doubt I will.

I’m really not counting on them to get l in touch, and in regards to the quality of the sweets, the seller probably knows and has had complaints before, so they’re just going to ignore me. They’ve bagged in a tenner from me and sent something that is beyond poor quality.. terrible-keep away guys.

7 March 2024
Unprompted review
Rated 1 out of 5 stars

Send you out of date produce. Avoid!!!

I agree with many of the comments people are writing.
Use by dates which give you only 6 weeks to consume, i even received x3 packs of sweets 3.5 months out of date. £42 wasted on two boys birthdays. Rubbish. Avoid!

5 March 2024
Unprompted review
Rated 1 out of 5 stars

Not happy as I purchased a box of…

Not happy as I purchased a box of payday bars in October for a Xmas gift and the sell by date was December. Apparently it did say that there was a 2/3 month sell by date but I didn’t see it but nevertheless that is a very short time span. When questioned about it they said I could return any unwanted bars for a refund but I had to pay the postage. I will not be buying from this site again!

25 December 2023
Unprompted review
Sweets and Candy logo

Reply from Sweets and Candy

Hello, thank you for your review. As you have said, you ordered some pay day bars in October, which were dated end of December, so had 3 months date on them, which is completely normal for this product which is imported from America. If you had raised that this was an issue at the time, we could have resolved this for you. However you didn't raise this with us until February, 5 months later, when you wrote this review. As a gesture of goodwill we offered to have the bars back for a refund, even though they are unsellable to us now, however you refused to send them back to us.

Rated 5 out of 5 stars

All you could ask for

Brought from here twice once though amazon and once though website. Both cheap Website is cheaper, very cheap! and discount codes. Amazon can ship on behalf of their website so order came very quick both times. Great price taste good quick delivery all you can ask for will order again I the future thanks Brooke.

16 February 2024
Unprompted review
Sweets and Candy logo

Reply from Sweets and Candy

Thank you for your kind review! We appreciate your business and look forward to supplying your sweets in future :)

Rated 5 out of 5 stars

The sweets arrived in excellent…

The sweets arrived in excellent condition and a wide range of sweets on the website to choose from. I would be happy to recommend this.company to any of my friends and family. I would certainly be buying from this company again. The delivery was quick.

18 December 2023
Unprompted review
Sweets and Candy logo

Reply from Sweets and Candy

Thank you for your kind review! We look forward to supplying you with your sweets in the future :)

Rated 5 out of 5 stars

Excellent service

Placed an order that went missing with the Amazon couriers (3rd order this Christmas that they have lost), Sara in customer services couldn't have been more helpful. Haven't used before, but definitely will again.

5 December 2023
Unprompted review
Rated 5 out of 5 stars

Good service

Just received my order. Efficient delivery and reasonably priced. The sweets and packaging look good. If I were to complain, I ordered a 1kg bag of sweets and was sent two 500g bags. It’s a very minor complaint that doesn’t really matter in the long run. I would purchase from them again

8 December 2023
Unprompted review
Rated 1 out of 5 stars

A Bad Taste All-Round!

Bad. Packed with unnecessary colours and flavourings, making them totally unsuitable for children. As an adult these instigated bad headaches.

The chocolate buttons we ordered for our two year old actually made him physically sick. There's not even any chocolate content in them, again just flavourings.

Contacted them before leaving this review in order for them to respond fairly. Having followed them up three times, it seems they just don't want to know.

A refund of the carriage paid £25 order would have been appreciated, as we binned the lot! 😞

4 December 2023
Unprompted review
Rated 1 out of 5 stars

Avoid - Scam company!!

Scam company!!! DO NOT order from this place, it's not real! Placed an order then nothing, no email or anything and emails to them just bounce back. Luckily I got refunded by my bank.

4 December 2023
Unprompted review
Sweets and Candy logo

Reply from Sweets and Candy

I think you may have left this review on the wrong company by mistake. We are definitely a legit company and our email address does not bounce back emails :)

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