Sweettooth Reviews 

92
TrustScore 2 out of 5

2.0

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Rated 1 out of 5 stars

Placed an order which never arrived. When I emailed asking where was my order was I was told I had been refused.... such a rude reply. Don't use this company. Didn't want to give even 1 star but had... See more

Company replied

Rated 2 out of 5 stars

Very responsive on the initial order, but not great communication about some important specifics. I inquired several times about the possibility of a rectangular cookie, a question that was not answer... See more

Company replied

Rated 5 out of 5 stars

Brilliant sweet shop love buying my sweets from here. Pick and mix product line is huge never get bored as so many to choose from and always increasing variety. Customer service is excellent too alway... See more

Rated 1 out of 5 stars

The delivery arrived after 1 hour. Instead of a milkshake, I got milk. Real natural milk with dyes. No traces of ice cream inside. And one portion of that milk is 5 pounds. You can calculate for yours... See more

Company replied

Company details

  1. Sweet shop
  2. Confectionery

Written by the company

Huge range of pick n mix & imported treats delivered nationwide!


Contact info

2.0

Poor

TrustScore 2 out of 5

92 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 month

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2.0

All reviews

(92)

3 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Placed an order which never arrived

Placed an order which never arrived. When I emailed asking where was my order was I was told I had been refused.... such a rude reply. Don't use this company.
Didn't want to give even 1 star but had to so I could leave a review

17 June 2026
Unprompted review
Sweettooth logo

Reply from Sweettooth

Hi Lorraine,
We’ve got no previous orders ever placed under your name. I would recommend checking the email address and information you have as I believe this will be for a different company. Of course, feel free to email us directly at info@sweettoothtreats.shop with the email screenshots. All emails are managed by myself and I can’t find any emails under your name, we’ve also never ‘refused’ an order. I would guess it is a company with a similar trading name.

Thank you.

Rated 2 out of 5 stars

Cookies arrived too late and graphic changed

Very responsive on the initial order, but not great communication about some important specifics. I inquired several times about the possibility of a rectangular cookie, a question that was not answered well into the process (and it was not an option, as it turned out, despite such cookies shown on the website). The cookies seemingly shipped on time, but arrived a day late (and even late on that day). I was told it was UPS's fault (due to weather), something I've rarely heard of. Seller offered to try to get a refund on the $60 next day shipping fee, but did not get back to me. The other strange thing is that they took a book cover I sent and not only used only part of it, but created a whole new graphic out of it (that was thematically related, but not the same). I had high hopes, but ended up blowing nearly $300 on cookies that arrived too late and didn't fulfill the purpose of a book cover cookie. Luckily we were saved by a local baker who came through on time. Buy local is the takeaway, I guess. But still salty about the complete lack of compensation.

29 April 2026
Unprompted review
Sweettooth logo

Reply from Sweettooth

Hi Linford,

As we don’t sell cookies, nor do we deal in $. I believe you have the wrong company and country for your review.

Thank you

Rated 1 out of 5 stars

The delivery arrived after 1 hour

The delivery arrived after 1 hour. Instead of a milkshake, I got milk. Real natural milk with dyes. No traces of ice cream inside. And one portion of that milk is 5 pounds. You can calculate for yourself how long I would drink milk for such prices. And that's three portions. I've never received a bigger piece of shit. Scammers 🖕🖕

25 October 2025
Unprompted review
Sweettooth logo

Reply from Sweettooth

Hi Andrius,
Your review has been left under the wrong company. We don’t sell milkshakes and no one with your name has ordered from us

Rated 5 out of 5 stars

Scrumptious sweet selection

I ordered from Sweet tooth treats yesterday afternoon and a few hrs later my order was delivered.
I am very impressed with the quality and taste of the sweets and how they had all been mixed up.
I will most certainly will be ordering from this lady again.
Prompt service good value for money & good quality products.

23 September 2023
Unprompted review
Rated 5 out of 5 stars

Order came today

Order came today, found these guys on tiktok and thought I’d try! Sooooo pleased with my order!
Got the blue pouch, a non fizzy pouch & multiple import items. The variety is unreal and you’ve got a new customer for life!

8 July 2022
Unprompted review
Rated 5 out of 5 stars

Amazing Company

Amazing Company!
Have ordered so many times from here and only ever had one issue(dpd delay) which wasn’t sweet tooth treats fault. Staff always super helpful especially as one of my family has an allergy, but the staff have so much knowledge around this that I feel so at ease when ordering. Best sweets Of all the places I’ve used, won’t go anywhere else!

8 July 2022
Unprompted review
Rated 1 out of 5 stars

Not worth the money

Meh

Got the kilo back for me and my partner, the worst mix I’ve had yet saddly just cheap and nasty. Won’t be ordering again as it’s happened on two occasions now

8 July 2022
Sweettooth logo

Reply from Sweettooth

Hi Jarrad,
It’s strange that you’ve left this review.
Given that your first order was in June 2021 and you never mentioned any problems in that 9 months.

However you messaged us prior to your most recent order, asking for a mix of sweet and chocolate in one pouch(something we explained to you that due to our labels, this wasn’t something that we could do). You then proceeded to order 2 1KG pouches of mixed sweets. We haven’t received any messages or contact from you regarding this order or any problems. Our sweet range is filled with high brands and all our other reviews would highlight our high quality.

If there is a genuine problem, we would encourage you to contact us directly.

Thank you!

Rated 5 out of 5 stars

Amazing!

Amazing selection of sweets! Super quick delivery. Local company run by a woman who clearly works really hard to build her business, and her customers mean a lot to her :) 100% recommend. Once you order you'll definitely become a regular!

7 July 2022
Rated 5 out of 5 stars

Amazing

I've used them a few times. Always amazing. Both the product and customer service is always perfect.
Will use many times again

5 July 2022
Rated 3 out of 5 stars

Good sweets, disappointing service.

A week from ordering to receiving is too long and adding sweets that weren’t on the order, to make up weight, isn’t really on. No problem with the sweets though, just the service.

4 July 2022
Sweettooth logo

Reply from Sweettooth

Hi Stefan,
As stated on our website banner and in our terms and conditions, our current dispatch time is 4 working days and this has been in place for quite a while due to volumes.
We’re unsure what you mean by adding sweets to make up the weight, given that your order was 2 build your owns; we have followed exactly the sweets you listed in each pouch in line with the allergen laws we closely follow. If however you believe a sweet is incorrect, please email us directly with images and we are happy to look into this for you as we are certain that no sweets would be added that weren’t on your options.
We did reach out to you directly asking for images and what you believe to be incorrect but as we have not received a reply, we have no evidence to go on.
Thank you

Rated 5 out of 5 stars

Quick service

Ordered at 3pm and delivered at 5:30pm , great service and great quality and regular updates. Would recommend to everyone and use again.

21 June 2022
Rated 5 out of 5 stars

Sweet tooth treats are amazing

Sweet tooth treats are amazing. I have used them several times now, and most recent was for a custom bucket for my baby shower. It was a bit last minute but they turned it around and had it delivered to the door, which is also another great reason to chose sweet tooth treats.
I can’t recommend them enough.

26 May 2022

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