Drone Sales UK Reviews 

181
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

Drone Sales UK are a great company to work with. Following a crash with my drone, they initially inspected it to confirm the damage and quoted for the repair. Their report was very detailed and... See more

Rated 5 out of 5 stars

Absolutely excellent service from start to finish. I sent my drone in for repair after crashing it, and once again they went above and beyond. The whole process was incredibly quick, communica... See more

Company replied

Rated 5 out of 5 stars

Excellent service. Emailed to enquire about product prior to purchase and received really good and accurate advice. Product itself arrived in really good time and well packaged. Plug was missing but a... See more

Company replied

Rated 5 out of 5 stars

I reached out to Swellpro Uk when my Spry+ motors wouldn’t engage or respond to the controller. They answered very quickly & after looking at a screenshot of the info on the controller they immediat... See more

Company replied

Company details

  1. Repair Service
  2. Electronics Engineer

Written by the company

Drone sales, servicing and after sales support packages. DJI & Autel Resellers & UK & European Distributor & Service Centre for the Swellpro range of waterproof drones and accessories


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

181 reviews

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4.6

All reviews

(181)

22 reviews in the last 12 months

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Rated 1 out of 5 stars

Useless drone, poor customer service.

The drone has never worked properly since it arrived, it literally tumbled out of the sky on its first test flight for no apparent reason. I am a very experienced drone user but I am extremely disappointed with this overpriced rubbish. Despite what the company say I have never crashed this drone, it fell from the sky on its own because it clearly has something wrong with it. Despite what they say, they have indeed billed me for a repair, they did not repair it for free, and they most certainly have not done everything they can for me. In any case, the repair has not actually been properly carried out, the camera still doesn't move and only points upwards, rendering the drone completely useless. They have refused a full refund saying it is now "second hand" despite it being defective from Day One. I will be sticking to DJI next time.

12 July 2022
Unprompted review
Drone Sales UK logo

Reply from Drone Sales UK

Not quite true John, you did crash it, I did repair it, I did bill it but you didnt pay, I did it for free. You cannot claim a full refund after you opened the package, you flew the drone and you crashed it, sorry, I have done everything for you on this.
***UPDATE*** Mr Wilson has had a refund which is what he wanted.

Rated 5 out of 5 stars

This is the first time iv dealt with…

This is the first time iv dealt with this company, and may i say what a pleasure they are to be with. they are 100% committed to there customers they have helped me all the way with there service from purchasing products to now them helping with sorting my spry out. will definitely be sticking to this company and a big thank you to nick for all your help best regard mick

12 July 2022
Rated 1 out of 5 stars

This drone is a waste of time

This drone is a waste of time, it's out of control, will not hover and will not return home! Total useless and unusable

15 June 2022
Drone Sales UK logo

Reply from Drone Sales UK

Hi Daniel, sorry you feel this way, the drone was fully tested before it was sent to you and will be fully testing it again when it is returned. Drones are not for everyone and some people dont get on with drones, we help as much as possible but sometimes people dont understand how they work. As you are aware we will accept the return as you cannot get on with it, we will of course check out the drones behaviour. Not sure this merits the one star as we have done all we can to help you. Best wishes, Nicholas

Rated 5 out of 5 stars

Smart Drones!

Swellpro has a very advanced and smart range of drones. I found the people at Swellpro to be helpful and wiling to give straightforward, honest advice. Happy to recommend.

6 June 2022
Rated 5 out of 5 stars

Iv always recived

Iv always recived a 1st class service from nick at swellpro uk and is a very helpful person that goes the extra mile to make sure your needs are sorted plus they are great posting items you order you get them the next day couldn't ask for a more better service highly recommend
Thanks very much swellpro uk (nick )6

3 June 2022
Rated 5 out of 5 stars

Excellent service

Excellent service. Emailed to enquire about product prior to purchase and received really good and accurate advice. Product itself arrived in really good time and well packaged. Plug was missing but again was quickly addressed upon enquiry. Product works brilliantly. It is very robust and connects easily. Also handles weight without any trouble.

30 May 2022
Drone Sales UK logo

Reply from Drone Sales UK

Thank you Paul :)

Rated 5 out of 5 stars

SwellPro Spry+

Modern, innovative and very easy to manage. There are basic positions that, if you know, only the pleasure of managing, shooting and making videos remains.
Underwater photography is a unique extra that only SWELLPRO can afford.

12 May 2022
Unprompted review
Rated 5 out of 5 stars

Excellent Service from SwellPro UK

The SwellPro Spry+ is my first non-DJI drone and I had some questions about operation and options that I couldn't find answers to on forums or any video channel. I rang SwellPro UK and got straightforward, comprehensive answers to my questions. I wasn't pressured into any purchase but felt confident with the responses I got, plus attention to detail such as providing the charger with a UK-fused plug, that I proceeded to order the Spry+ from SwellPro UK the same day. It arrived at the notified time slot and, so far, after a few test flights, everything seems to work very well. I'd highly recommend SwellPro UK for their attention to detail, non-pressured advice, and understanding of getting the little things right. I'm not associated with the company but appreciate their good service.

3 May 2022
Rated 5 out of 5 stars

Excellent Service Happy Customer

Excellent service, easy to understand explanations
Instilled confidence with company and product knowing if I had a problem, upgrade, spairs or repair they would be there to help.

23 April 2022
Rated 5 out of 5 stars

Swellpro UK is the way to go!

Nick at Swellpro UK has always been providing a fantastic service to me.
I had an unpleasant situation with Swellpro in China but he has been able to keep me happy.
Always shop with your local distributor if you want to be sure you are looked after.
Thank you Nick for a great customer service.

21 March 2022
Unprompted review
Rated 5 out of 5 stars

Very helpful & quick

Very helpful on the phone to explain the pros & cons of particular drones, especially the waterproof Spry+. Very quick despatch of my order. If you want a waterproof drone, this is the place.

9 February 2022

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