Swiftlane Reviews 

103
•
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 103 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the software makes everyday life much easier by eliminating the need to carry physical keys. Consumers really love the facial recognition feature because it allows them to enter their apartment buildings quickly and seamlessly. Users also appreciate the ability to create customized pin codes for guests and deliveries. Some reviewers were not happy with occasional system glitches, noting that the app and front door equipment would sometimes crash or go offline. People also noted that delivery drivers sometimes face minor issues entering the building when tenant phone calls are missed during busy moments.

What people talk about most

User experience

Reviewers mention positive feedback about user experience, highlighting how easy and convenient it is to... See more

Application

Users describe positive interactions with application, highlighting its user-friendly interface and... See more

Product

Clients share positive opinions on product, highlighting the incredible face recognition and reliable access... See more

Delivery service

Customers expressed great satisfaction with the delivery service, finding it very convenient to generate... See more

Facilities

People report ambiguous experiences with facilities, as many reviewers find entering and exiting the building... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I will say I believe service has improved over time. When it was first installed in my building a year or two ago, Swiftlane would go down more frequently, or the app would occasionally crash. But I h... See more

Rated 4 out of 5 stars

My building used Swiftlane for front door access. Thanks to Swiftlane we could get in by scanning our face, or by using the app to 'manually' unlock the door. I especially liked that we could set up d... See more

Rated 4 out of 5 stars

Never had any serious issues - Sometimes the system has to reboot so you’re waiting to get inside for a couple minutes while it’s setting itself back up! Face ID is really nice too

Rated 4 out of 5 stars

Using Swiftlane makes entering my building easy. However, there are challenges with having this security system. First of all, if deliverypeople come, they will need to call you. If you have a job in... See more


Company details

  1. Software company

Information provided by various external sources

Swiftlane is a touchless unlock system designed to provide high security, safety, and convenience using face recognition and mobile credentials.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

103 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.4

All reviews

(103)

103 reviews in the last 12 months

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Rated 4 out of 5 stars

The product is great and works…

The product is great and works efficiently 95% of the time. Generally very convenient and responsive. However, every few months there is a service disruption which requires you to bring your keys just in case. There have also been times where the ability to buzz in delivery drivers has not worked.

2 July 2026
Unprompted review
Rated 5 out of 5 stars

Swiftlane is the best. 10/10 for Building entry and security

I use Swiftlane for building entry, and it’s been consistently smooth and reliable. The app is easy to use and makes getting in and out of my building effortless. Doors unlock quickly every time, and I’ve never had issues with delays or connection. Overall it just works exactly how you want something like this to work—simple, fast, and dependable. It's also quite fun as it captures a picture of your visitor, so my friends and I like looking at the pictures. When people call you on the intercom, it also loads fast to see who is ringing you and wants to get in and there is no delay in letting them in and the door unlocking. 10/10!

1 July 2026
Unprompted review
Rated 5 out of 5 stars

The Sleekest Smart Entry System on the Market

The Swiftlane digital doorman has quietly become one of my favorite upgrades to daily life in my building. The facial recognition is effortless in the best way possible, meaning no more fumbling for keys or worrying about whether I remembered a fob, since the door simply recognizes me and lets me in. In the time I've had ittwo years since installed, the system has been remarkably reliable, with the only hiccup being an occasional reboot that resolves itself quickly and never leaves me stranded. On top of that, the form factor is the sleekest on the market, with a clean, modern design that makes competitors like Butterfly look bulky and dated by comparison. What really seals the deal for me is the flexibility of the guest PINs, which make it simple to grant access to visitors, deliveries, or service people on my own terms without ever compromising security. If you're weighing your options for a smart entry system, Swiftlane is genuinely the one to beat.

1 July 2026
Unprompted review
Rated 3 out of 5 stars

mostly works

mostly works, but would be helpful if swiftlane records every time someone is at the door. for example, we had an intrusion and not sure how to access any videos for the person who entered. also our side door says the door is unlocked but the door remains locked so there seems to be issues. Also wish it would alert if the door is unlocked.

1 July 2026
Unprompted review
Rated 5 out of 5 stars

The swiftlane system and application

The swiftlane system and application has been very easy and simple to manage and use. It is straightforward once you download the app and follow the instructions. When my guests arrive, all they do is search for my name and within seconds, they are able to enter the gate and building. Love this!!

25 June 2026
Unprompted review
Rated 5 out of 5 stars

Easy access and customization

Makes it so easy to come in and out of the apt as well as having guests over. It makes it easy to give people easy access or more limited access as needed. I love how customizable the access can be; from key codes to facial recognition or even app use. I would recommend swiftlane!

19 June 2026
Unprompted review
Rated 4 out of 5 stars

Swiftlane has offered a lot of great…

Swiftlane has offered a lot of great features that were previously unavailable with any other product on the market. They've grown a lot such as adding their own hardware and making the backend more seamless to navigate. The only issue we do have is around certain hardware's reliability with things like reboots or units staying off until power cycled.

18 June 2026
Unprompted review
Rated 4 out of 5 stars

Onsite device is easy to use

Onsite device is easy to use. No issue with shipping companies getting into building to deliver package. Appreciate video recordings for safety.

12 June 2026
Unprompted review
Rated 5 out of 5 stars

Swiftlane is our buildings service for 30+ tenets

Swiftlane is our buildings service and allows for multiple tenets - 30+ people to have working accounts.

Face ID works great.

Access codes are easy for friends - only 2 access codes per user so it’s limited but the codes don’t expire.

Only negative would be delivery drivers having issue getting in the building - need a better system to 1. Rotate codes, 2. Provide codes to each delivery service for ease of delivery

11 June 2026
Unprompted review
Rated 4 out of 5 stars

Easy and accessible

I like how easy it is to let in visitors and the pin access. I do find that the facial recognition does not always work well but I am always able to open the door through my phone.

11 June 2026
Unprompted review
Rated 5 out of 5 stars

As someone who has been using Swiftlane…

As someone who has been using Swiftlane for the past year, I can confidently say its a great system that works smoothly and efficiently. Its facial recognition feature is particularly helpful, as I can approach my front door with my hands full and enter within seconds -- no code I need to type in, no sequence of buttons I have to press. I also appreciate that I can give unique codes to friends, family, and even people delivering packages. It was easy to set up, and I would recommend it to anyone as a high-tech, secure system.

10 June 2026
Unprompted review
Rated 4 out of 5 stars

Helpful Product

Swiftlane is easy to use for remotely leting people in. Facial alerts via email are helpful to understand who's been buzzed in at various time as well. This is especially helpful if I'm buzzing while away from home to let in, for instance, a package.

9 June 2026
Unprompted review
Rated 4 out of 5 stars

We haven't had many issues, we like it!

The app is generally user friendly. It has helped to secure our apartment complex more than before. I will say today my son's RBT called me and I didn't get the notification until 15 minutes later. Thankfully someone opened the door for her. That said there are glitches sometimes but overall I've had a good experience.

8 June 2026
Unprompted review
Rated 3 out of 5 stars

Swiftlane has been a great app for…

Swiftlane has been a great app for accessing my apartment building. I appreciate that there are multiple ways to enter the building, including manual PIN entry, app access, and Face ID, which makes it really convenient. Overall, the app is easy to use and works well. There have been a few times where the system went offline, and troubleshooting during those moments was a bit difficult and time consuming. Outside of that, my experience has been positive overall.

3 June 2026
Unprompted review
Rated 5 out of 5 stars

Everything you needed

The convenience of using face to unlock is awesome if I don't have my clicker, phone died, or even forgot my pin. Also extremely helpful to be able to create one time, or multiuser pins for guests or family. Finally an app that listened to the needs of folks.

3 June 2026
Unprompted review

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