Swiftremovals Reviews 

401
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 35 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional and hardworking staff who handle difficult moves efficiently, maintaining a cheerful and reassuring attitude throughout the entire process. People note that the teams go above and beyond, ensuring that heavy lifting and complex relocations are managed smoothly and with great care. However, some reviewers noted issues with item protection during transit. A few customers reported that certain belongings arrived damaged or were loaded onto vehicles without adequate covers or proper packaging. Additionally, a small group of consumers experienced frustrating delays or difficulties when trying to address various issues with the office team.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently describing team members as exceptionally... See more

Service

Consumers find service to be exceptionally positive, praising the team for being professional, friendly, and... See more

Product

Reviewers highlight negative aspects of product with consumers reporting significant damage to furniture like... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Really great removals service. Managed to fit us in very last minute when it was extremely busy in August. Nothing was too much or a problem even the parking on our terraced street with two vans. Cal... See more

Company replied

Rated 5 out of 5 stars

Our team were Lewis and Richard, who were fantastic, so efficient and hard working. They were extremely kind and thoughtful toward my mum who was finding the move difficult after over 60 years in her... See more

Company replied

Rated 5 out of 5 stars

Yesterday, Richard, Tyrone and Niche moved me and all my belongings. From start to finish, they were completely professional and nothing was too much trouble. They worked tireless over 2 days, and I... See more

Company replied

Rated 5 out of 5 stars

Great experience moving with Tyrone and Harry - they were upbeat and positive throughout, nothing was too much trouble. We didn't feel rushed at any point and they were very careful with our belongin... See more

Company replied



Contact info

4.5

Excellent

TrustScore 4.5 out of 5

401 reviews

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No recent history of asking for reviews

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Replied to 83% of negative reviews

Typically takes over 1 month to reply

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4.5

All reviews

(401)

33 reviews in the last 12 months

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Rated 5 out of 5 stars

A very easy move!

The guys were all pleasant, polite, friendly and very helpful! I moved on Monday 8th of July and three guys Marius, Andy & Rich came the Friday before to pack and part load, they did a thoroughly efficient job and then on Monday Junior, Andy and Rich came finished loading and moved everything into my new home! I would highly recommend Swift as a moving company.

8 July 2024
Unprompted review
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Reply from Swiftremovals

Thank you soo much Mary

Rated 5 out of 5 stars

Good moving experience

The man who did the inventory was excellent nothing was a problem, most helpful. On the moving day Luke,Jamie, and Chris turned up at 08.30 they were pleasant, Courteous, and helpful again nothing was a problem, and the lorry was loaded up within about 3 hours. All went so smoothly, would definitely recommend and use again. Made the experience so much better.
Brilliant Company.
Peter and Nicola.

28 June 2024
Unprompted review
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Reply from Swiftremovals

Thank you for the great review, we are glad you were happy with our service.

Rated 5 out of 5 stars

Very smooth, organised and price friendly

From the quote to the removals we had excellent service!
The quote came in middle of the road which was great plus ease of getting quote even better!
Removals were effortless and organised to the hour!

28 June 2024
Unprompted review
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Reply from Swiftremovals

Thank you for the review, we appreciate your custom.

Rated 2 out of 5 stars

Competitive price but many problems with move

My move was complex with a large volume of goods and access issues from the property I was leaving. The quote was competitive and quick and swift were able to accommodate my move date at fairly short notice. Staff turned up on time however communications were poor which caused problems as the move was over 5 days and staff changed during that time. As a result some things were moved that should have been left. They were aware that many of my belongings were to be stored due to renovations at the new property but again poor communication resulted in unsatisfactory storage. We were able to move garden items the day before and on the day of the move had access to new property by 9am but despite this they were unable to leave me with a workable home e.g no bed to sleep in, by the time they left at 2.30pm knowing that they could not deliver my remaining items until 2 days later. They packed most of my belongings and of those I have unpacked there are several broken items also some garden ornaments and house furniture was broken in the move none of which were reported to me but left for me to find later. My move was march24 but I have delayed writing this review having written to the company reporting the issues shortly after the move to be told the person to give the response was on leave -I am still waiting.

8 March 2024
Unprompted review
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Reply from Swiftremovals

Hi Vanessa, Thank you for taking the time to review.

I'm sorry to read that you were not entirely satisfied with the move, obviously this is disappointing to me.

If I could just clarify that the storage you talk about is an outbuilding on your property and nothing to do with Swift storage.

I did reply to your email stating that you were 1 month out of time for notifying us about the said damages. Our insurers do insist that you notify claims within 7 days. This is clear on our paperwork that you signed and you had specifically ticked the box on your quote acceptance to say you were aware of this.

I don't wish any ill feeling between us however from our side i feel we bent over backwards to try and accommodate this move for you at very short notice.
It was a large scale move with very poor access issues.
I did debrief with the crew about the move who did feel that the goalposts kept changing about what was going into the storage area or into the house making it very difficult for them. They did tell me that the 3 man crew stayed for an additional 2.5 hours on day 5 of the move re-moving things around for you.

Best wishes
Danny

Rated 5 out of 5 stars

Great service start to finish

The lead up to our move was somewhat fraught, on - then off -then back on again. Swift were extremely flexible and reassuring.
On the day, the team (Luke, Sean and James) were great, they were friendly, hard working and nothing was too much trouble. The impact of the upheaval was much reduced because of their professionalism
Highly recommended

21 June 2024
Unprompted review
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Reply from Swiftremovals

Thanks Roger , pleasure to move you. Thank you for your custom.

Rated 5 out of 5 stars

Highly recommended

Martin and Andy were friendly, efficient and helpful with our house move. They took everything in their stride and they were very careful with all our belongings. We would highly recommend them!

19 June 2024
Unprompted review
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Reply from Swiftremovals

Thank you for the great feedback.

Rated 5 out of 5 stars

Very happy with the service provided

Very happy with the service provided - everything arrived in the right place at the right time and with no breakages

12 March 2024
Unprompted review
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Reply from Swiftremovals

Thank you Mike , pleasure to move you :-)

Rated 5 out of 5 stars

Great experience

Great experience, such pleasant young men, no complaining, no moaning just got on and did a great job. Excellent.

3 June 2024
Unprompted review
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Reply from Swiftremovals

Thanks Sue, I will pass on your kind words they are apprecaited.

Rated 5 out of 5 stars

We moved house with the help of Marius

We moved house with the help of Marius, Ryan and Andy from Swift removals and were so happy with how easy they made the move for us . Nothing was too much trouble and they were efficient, respectful and friendly . Would recommend the Swift team to anyone.

12 June 2024
Unprompted review
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Reply from Swiftremovals

Thanks Freya, Hope you are both well.

Rated 5 out of 5 stars

Would recommend

What can I say these guys worked their asses of Martin in particular I would recommend to anyone to use them

14 June 2024
Unprompted review
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Reply from Swiftremovals

Thanks you, we appreciate your custom.

Rated 5 out of 5 stars

We have recently had our heavy garden…

We have recently had our heavy garden ornaments and plants moved to our daughters while we wait for our house move. The men were excellent and. Didn’t complain about how difficult it was to move such heavy ornaments.
We are waiting for our complete move and look forward to seeing the swift team again.

22 May 2024
Unprompted review
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Reply from Swiftremovals

Very pleased you were so happy with our service, thanks again.

Rated 5 out of 5 stars

Fast and efficient load in and load out.

Loading up the van took just an hour. Unloading and putting everything in the correct room took 90 mins after a 165 mile trip across the country. Great work by two of the Swift team in their Luton van. Cheapest quote too. Thank you!

31 May 2024
Unprompted review
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Reply from Swiftremovals

Thats great Martin, I will pass your kind words on :-)

Rated 5 out of 5 stars

What a great relief

What a great relief, super fun service.
Really took the stress away. Fantastic service, polite, speedy, safe and experienced

29 May 2024
Unprompted review
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Reply from Swiftremovals

Thanks Caroline

Rated 5 out of 5 stars

Came at time they arranged very polite…

Came at time they arranged very polite and friendly service was fab even at the new property l would highly recommend swift removal service

9 May 2024
Unprompted review
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Reply from Swiftremovals

Very glad you were happy with our service, thank you for your custom.

Rated 5 out of 5 stars

Dean

Swift removals Dean, Dale, and James, these three guys were amazing, very nice lads, who went the extra mile to make our move a very pleasant one especially under times a bit stressful, however I would recommend this company without question. Thank you boys.

Mike and Pam

22 May 2024
Unprompted review
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Reply from Swiftremovals

Thank you Mike & Pam, Hope you are well.

Rated 5 out of 5 stars

Fantastic from beginning to the end

This company was fantastic from beginning to end. From the initial contact I felt reassured that they were listening to me. Thank you too to Junior and Andy who were kind and funny while lifting my very heavy washing machine and then my piano! Highly recommend Swift Removals & Storage

22 May 2024
Unprompted review
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Reply from Swiftremovals

Thank you Kirsty, appreciate the great feedback.

Rated 5 out of 5 stars

professional and an absolute pleasure to deal with.

I have recently used Swift to help me move, from start to finish I found them very professional. They arrived exactly at the right rearranged time and immediately got on with moving all my families belongings with great care. Simon, Ryan, Dean and Zac were an absolute pleasure to deal with. If ever I move again they will be the first company I will call. Highly recommended.

13 May 2024
Unprompted review
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Reply from Swiftremovals

Thanks Dean, its appreciated :-)

Rated 5 out of 5 stars

Thoughtful, careful & efficient.

My 84 year old Mum was moving out of the family home where she & my Dad lived for almost 60 years. Mariusz, Andy & James were friendly, patient and careful but also worked quickly and efficiently to get everything packed up and safely transported to Mum’s new bungalow. Great service, we would thoroughly recommend them.

17 May 2024
Unprompted review
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Reply from Swiftremovals

Thanks for taking the time to leave great feedback Sarah, glad you were so happy.

Rated 5 out of 5 stars

Fantastic removals company

Fantastic removals company. They listened carefully to what was needed during loading, and were calm throughout, particularly when it was proving difficult to carry a futon up a narrow staircase from a basement room. The unloading team (a few days later) were extremely attentive and efficient. They knew that I had to deal with the move on my own (because my husband had just had surgery) and they were brilliant at moving everything exactly where I needed it. They were very careful with all of our belongings and the properties. The staff in the phone and email are also professional, helpful and polite. I would recommend Swift wholeheartedly!

10 May 2024
Unprompted review
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Reply from Swiftremovals

Thanks Victoria, Hope you are settling in well.

Rated 5 out of 5 stars

We can highly recommend Swift Removals

We can highly recommend Swift Removals. Excellent service from Ryan who initially came out and gave us the quote, to the three guys who actually moved us. We got a courtesy call the day before to make sure we were all ready and on the morning Luke, Daniel and Zac arrived punctually. Nothing was too much trouble and we were all packed up and ready to go by lunchtime. At our new house, they unpacked us with speedy efficiency. All items were delivered to the correct rooms and some items moved around once they were in a room. These guys worked really hard all day, they were polite, cheerful and very respectful. We would not hesitate to use Swift again based on the experience we have had. Thank you Swift, you made a potentially stressful day run like clockwork and a special thanks to Luke, Daniel and Zac.

9 May 2024
Unprompted review
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Reply from Swiftremovals

Great to read that you were so happy, I will pass on your great feedback to the crew.

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