Swiftremovals Reviews 

401
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 36 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional and hardworking staff for making their entire house relocation process completely seamless and wonderfully stress-free from start to finish. Many people note that the teams are exceptionally friendly, extremely careful with fragile belongings, and remarkably efficient even during challenging weather or road conditions. However, some customers also noted frustrating issues with damaged items, broken possessions, and a lack of proper protective covers for certain pieces of furniture. A few reviewers expressed deep dissatisfaction over delayed resolutions for ruined property, poor communication, and insufficient crew sizes available on moving day.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting that reviewers found the team to be... See more

Service

Users describe positive interactions with service, highlighting that the team is professional, highly... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Mark, Shane, Tylor and Jordan did a great job of our removals. Even though we were all delayed by closure on the M5 they didn’t complain at all about working later than expected to get the job done. T... See more

Rated 5 out of 5 stars

Really great removals service. Managed to fit us in very last minute when it was extremely busy in August. Nothing was too much or a problem even the parking on our terraced street with two vans. Cal... See more

Company replied

Rated 5 out of 5 stars

Our team were Lewis and Richard, who were fantastic, so efficient and hard working. They were extremely kind and thoughtful toward my mum who was finding the move difficult after over 60 years in her... See more

Company replied

Rated 5 out of 5 stars

Yesterday, Richard, Tyrone and Niche moved me and all my belongings. From start to finish, they were completely professional and nothing was too much trouble. They worked tireless over 2 days, and I... See more

Company replied



Contact info

4.5

Excellent

TrustScore 4.5 out of 5

401 reviews

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No recent history of asking for reviews

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Replied to 83% of negative reviews

Typically takes over 1 month to reply

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4.5

All reviews

(401)

32 reviews in the last 12 months

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Rated 5 out of 5 stars

Quality of staff

Quality of staff, attention to detail, forebearance under stressful circumstances, cheerfulness throughout.

10 September 2025
Unprompted review
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Reply from Swiftremovals

Thanks Mairi, glad you were happy with our service 🙂

Rated 5 out of 5 stars

Excellent removals.

We were very pleased with Swift Removals. Danny visited to assess the move and provide a quote and he exuded confidence that everything would go smoothly and that we would be looked after. We thought the quote was good value for money and we liked the fact that boxes and packing materials were provided free of charge. Our removal was over 3 days, including packing the fragiles, and we were very happy with everything that Luke, Andy and Jason did (also Billy on day 2). Nothing was too much trouble and they were efficient and helpful.

Our main criticism relates to the process for arranging and confirming removal dates etc. We found that the tone of all communications relating to this comes across as adversarial and negative and made us feel very stressed, in contrast to other elements of the removal. We understand that organising the logistics is a complicated process, but feel this could handled in a more customer-friendly way that reassured rather than causing anxiety.

6 October 2025
Unprompted review
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Reply from Swiftremovals

Thank you for taking the time to review, we appreciate the feedback & take on board your comments. It is a very difficult process of confirming dates with solicitors etc for both yourself & our booking team. We aim to keep everyone happy & have to be fair to all our clients that are in the same situation awaiting exchange of contracts with deposited moves taking priority. Very pleased that overall you liked our service & we appreciate your custom.

Rated 1 out of 5 stars

AVOID, AVOID, AVOID!

What a nightmare. They missed the delivery day (crucial when moving house!) The lorry wasn't big enough, then it broke down with no replacement, Then they transferred all our belongings to multiple small box vans. Delivered 1 day late. Garden equipment was mixed with household items. Items were 'lost' and after chasing for them were 'found' and given back (no longer wrapped). No compensation offered but they wanted to charge us more to have box vans! Very stressful and would never recommend Swift Removals. BTW, Swift Removals & Storage in Tewkesbury removals guys work really hard but the company organisation is awful.

1 September 2025
Unprompted review
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Reply from Swiftremovals

We’re very sorry to hear that you were disappointed with your recent move and appreciate the opportunity to clarify what happened.
It’s true that one of our vehicles suffered an unavoidable breakdown — something we do our utmost to prevent but can occasionally occur despite regular maintenance. However, the main issue arose from the information provided to us before the job. We were advised that the items in your storage container were already packed and ready to move. When our team arrived, this unfortunately wasn’t the case — many items were loose and not suitably prepared for safe stacking or transport.
We had requested photos of the contents in advance to ensure we could plan appropriately, but these were declined. Had we known the true condition of the contents, we would have advised against proceeding with the move in its current state, as it did not meet safe transport standards.
Despite these unexpected challenges, our team worked extremely hard to ensure your belongings were safely transferred and delivered. We regret that the situation caused you stress, but we’re confident our staff did everything possible under very difficult circumstances.

Regards Danny

Rated 5 out of 5 stars

Sublime Swift Removals

This whole process of moving out had me stressed out BUT at no point ever, was I made to feel that the changes of dates were ever a problem and my gosh, I cannot thank you
enough. From start to finish you have been amazing and patient and superb customer service like that cannot be brought.

My sincere and grateful thanks to all - Jeremy(superstar), David (legend), Liam and Curtis (diamonds) and all worthy of the Swift name.

I shall be recommending you on our local comms groups/friends/family to the hilt.

8 October 2025
Unprompted review
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Reply from Swiftremovals

Thank you Julia, love the great feedback. We appreciate your custom.

Rated 5 out of 5 stars

I had Luke and Andy help me move house…

I had Luke and Andy help me move house and they were great, really friendly and super quick they didn’t complain they just got on with it if I move again, hoping not, but if I do I will definitely use swift again and ask for Luke and Andy they were brilliant

3 October 2025
Unprompted review
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Reply from Swiftremovals

Thanks Frances, I will pass your kind words on to the crew.

Rated 5 out of 5 stars

Great removals and arrangement

Recently moved from a 1 bed flat (that didn’t have the easiest of parking arrangements) to a 2 bed house. Eddie and Tyler were great on the day. Packaged what needed to be well like my tvs and big speakers. They took care of the furniture and both properties, being careful as moving things. Also clean and tidy.
In the process of arranging the removals I had to change dates a few times for which Jeremy was accommodating. Overall fantastic experience and was one less thing to worry about

17 September 2025
Unprompted review
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Reply from Swiftremovals

Thank you for taking the time to leave great feedback it’s appreciated

Rated 5 out of 5 stars

Swift Removals were very professional

Swift Removals were very professional, efficient, and the service was very good. The lads on the job were all helpful and nothing was to much trouble. All the lads efforts were appreciated but would like to give a special mention Dalian, Lewis & Josh.

10 September 2025
Unprompted review
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Reply from Swiftremovals

Thank you Derek, appreciate the feedback.

We appreciate your custom.

Hope you are now settling in well.

Rated 1 out of 5 stars

Swift removal company started off well:

Swift removal company started off well:
Competitive quote, friendly etc.
Come removal day one of the young removal men could not be bothered! He didn't speak to us, help his team, stood looking at his phone and made no effort to even say a simple 'hello'.
All our boxes were labelled repeatedly all over the individual box but a majority was thrown into the garage (not ideal when you are disabled and need to access items). Garden items thrown everywhere and a few things broken. No plastic up the new stair carpet ( which we paid for). We also paid for a cleaning service of the our old property which was below basic and nothing noticeably cleaned. Also the removal men were told the old houses water had been turned off so when I went back to the old property a week later there was an overwhelming stench..the upstairs toilet full of No.2 and the downstairs toilet had foul smelling urine down it! We took matters up with Swift but they were totally lacklustre and even tried to charge us double again for one item they felt could not be removed on removal day!! It easily could have been, but the removal men decided they could not be bothered! Steer clear as you will be very disappointed!!

4 July 2025
Unprompted review
Rated 5 out of 5 stars

Amazing team

Amazing team. From the quote to the boxes, packaging delivery and movers.
Everyone was enthusiastic.
Emails replied to quickly. All the right info given

Thanks to Dalian, Davo, Jack, Lewis and Henry from the moving team, they were excellent. Punctual, friendly and very helpful. Scouted out want needed to be moved. Said this will be an easy one. 3 guys came to load. Was all done fast and efficiently within under 4 hrs.
It made our move so much easier.
They waited till we got our keys at 3pm. Didn't badger us or put us under unnecessary pressure.

5 guys unpacked everything and moved all our stuff to where we wanted. Even moved stuff again to another room when we changed our minds.
They took care of our stuff. Put the beds back together.

We could not have done it without them.
Thanks to Jeremy too.

19 September 2025
Unprompted review
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Reply from Swiftremovals

Thanks Gavin, glad you liked our service :-)

Rated 5 out of 5 stars

Brilliant service

Brilliant service

Luke and Jason moved us in record time, friendly, courteous and went above and beyond, handling everything with care. Thanks guys!

19 September 2025
Unprompted review
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Reply from Swiftremovals

😊

Rated 5 out of 5 stars

Great value for money

Very professional from start to finish. Crew were fast, adaptable and cheerful!!! Great value for money.

13 August 2025
Unprompted review
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Reply from Swiftremovals

Thanks Mark, we appreciate your custom.

Rated 5 out of 5 stars

Excellent service

It was a very good experience from start to finish. Eddie and Jason (+ Kieran) were efficient, friendly and reliable. They worked really fast and made the experience pleasant. Very good service at a competitive price, I recommend.

26 August 2025
Unprompted review
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Reply from Swiftremovals

Thanks soo much for the great review, it’s appreciated

Rated 5 out of 5 stars

Stress free delivery from storage

Eddie and Tyler were fantastic - they initially helped with packing and removal and now they delivered my belongings from storage to my new property. They are extremely competent and very respectful and friendly- they unloaded the van in record time and every item was intact and had been professionally packaged. Eddie has a brilliant sense of humour and makes a potentially stressful experience enjoyable, and Tyler is a joy to be around. I highly recommend Swift Removals as they did a brilliant job and they go the extra mile to ensure customer satisfaction.

4 September 2025
Unprompted review
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Reply from Swiftremovals

Thanks Zara, I will pass on your kind words. We appreciate your custom.

Rated 5 out of 5 stars

An excellent service …

An excellent service from start to finish and a successful move by Swift Removals earlier this week.
My recent relocation was handled smoothly and efficiently by Liam and David who were friendly and so helpful, taking the stress out of the process. Nothing was too much trouble and I would highly recommend this company.

1 September 2025
Unprompted review
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Reply from Swiftremovals

Thanks for leaving great feedback, it’s appreciated.

Rated 5 out of 5 stars

An excellent move

An excellent, trouble free move. The move was to two places - a storage unit and later to our new home, all completed on the same day. Helpful crew unafraid of heavy lifts. Plenty of blankets o cover furniture and two vans used for easy access on bridal path type lanes. Swift personnel were Harry, Jack and Fransisco - my thanks go to them.

2 September 2025
Unprompted review
Rated 5 out of 5 stars

Great experience

Swift removals Tewkesbury,
Thank you so much for sending us your brilliant crew
Kaleb, Sanchez, Chris, they made a very difficult situation a lot easier for us to bear, they were extremely kind even when the neighbour was horribly
abusive. 3 great guys can't recommend you enough.

27 August 2025
Unprompted review
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Reply from Swiftremovals

Hi Val, thanks for the great feedback. Glad you were pleased with our service.

Rated 5 out of 5 stars

Swift moved my elderly parents and…

Swift moved my elderly parents and they were fantastic , having to wait for the keys for the property, they stayed on to make sure they were in the house and everything was ok. Great crew Simon, Perron , Dalian and Lewis. Highly recommend

22 August 2025
Unprompted review
Rated 5 out of 5 stars

People need to know how good this firm…

People need to know how good this firm is.
Moving is tricky, takes planning and is a large unknown.
Swift are very good at it.
Our thanks go to; Eddie,Simon,Dave'O and Kieran; Jeremy and the rest of the office staff for making our move stress free.

20 August 2025
Unprompted review
Rated 5 out of 5 stars

Thank you Jason and Harry!

Jason and Harry were true professionals, they were prompt to turn up for the job and nothing was any trouble. They worked quickly and efficiently. I would highly recommend their services and will use Swift in the future.

5 August 2025
Unprompted review
Rated 5 out of 5 stars

Would recommend

Competitive price, booking process straightforward, communication with Jeremy in the office excellent. The crew on the day - Rich, Lewis & Billy - were fantastic, hard working on a long and scorching hot day, efficient, friendly, very polite, despite a bit rushed unloading. Thank you guys!

15 August 2025
Unprompted review

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