Swiftremovals Reviews 

401
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 35 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional and hardworking staff who handle difficult moves efficiently, maintaining a cheerful and reassuring attitude throughout the entire process. People note that the teams go above and beyond, ensuring that heavy lifting and complex relocations are managed smoothly and with great care. However, some reviewers noted issues with item protection during transit. A few customers reported that certain belongings arrived damaged or were loaded onto vehicles without adequate covers or proper packaging. Additionally, a small group of consumers experienced frustrating delays or difficulties when trying to address various issues with the office team.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently describing team members as exceptionally... See more

Service

Consumers find service to be exceptionally positive, praising the team for being professional, friendly, and... See more

Product

Reviewers highlight negative aspects of product with consumers reporting significant damage to furniture like... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Really great removals service. Managed to fit us in very last minute when it was extremely busy in August. Nothing was too much or a problem even the parking on our terraced street with two vans. Cal... See more

Company replied

Rated 5 out of 5 stars

Our team were Lewis and Richard, who were fantastic, so efficient and hard working. They were extremely kind and thoughtful toward my mum who was finding the move difficult after over 60 years in her... See more

Company replied

Rated 5 out of 5 stars

Yesterday, Richard, Tyrone and Niche moved me and all my belongings. From start to finish, they were completely professional and nothing was too much trouble. They worked tireless over 2 days, and I... See more

Company replied

Rated 5 out of 5 stars

Great experience moving with Tyrone and Harry - they were upbeat and positive throughout, nothing was too much trouble. We didn't feel rushed at any point and they were very careful with our belongin... See more

Company replied



Contact info

4.5

Excellent

TrustScore 4.5 out of 5

401 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 83% of negative reviews

Typically takes over 1 month to reply

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4.5

All reviews

(401)

33 reviews in the last 12 months

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Rated 5 out of 5 stars

Efficient and helpful

We had Swift Removals to move our house furniture and belongings into Storage. The booking process was efficient and they were really helpful in providing packing boxes and giving advice. On the day, Luke and Frank were extremely hard working, skilful and also cheerful even in the heat! Thank you .

30 April 2025
Unprompted review
Rated 5 out of 5 stars

Eddie and Simon were amazing

Eddie and Simon were amazing. On the first day they packed everything carefully and conscientously. They made sure we had what was needed for overnight, were very clear about everything else that would happen and even made sure they got a smaller lorry for the following day to make access easier. The second day they moved the furniture and brought the boxes with them on unpacking day. The unpacking service was so thoughtful for my 83 year old mum and Eddie and Simon were polite, funny, helpful, patient - a real credit to the company. We would not hesitate to recommed them to others facing a difficult move.

2 May 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service from Swift Removals.....

We used Swift Removals for our recent move, having used them successfully only 8 months previously for our previous move. Their service was excellent from the quotation process, the delivery of packing materials and most critically, on the moving day itself. The team of Ian, Dave and Ryan were excellent all day, positive, cheerful and just got on with the task of clearing one house and settling us into our new property. Both properties had some awkwardnesses and they tackled them without complaint. We had also had to use their storage facilities for a couch which would not fit into our previous (temporary) home, and the couch was returned in excellent condition as part of the move.
Many thanks for an excellent service all in and we would happily recommend Swift Removals to others needing to move.

3 April 2025
Unprompted review
Rated 5 out of 5 stars

Very professional service

Very professional service from the first telephone conversation, through quotation, moving advice and, finally, the actual move. Ryan and Jeremy was great doing the quotation and a continual help throught the process. Ian and Dave, plus their various helpers, were brilliant on packing and moving days. Thoroughly recommended!!

7 April 2025
Unprompted review
Rated 5 out of 5 stars

5* service

Swift did an excellent job with our move in March. Chris E and Tony were so friendly and efficient and everything was moved safely and quickly. Couldn't recommend them enough, and will use again in the future

21 March 2025
Unprompted review
Rated 5 out of 5 stars

Great Guys Swift Removals

Great Guys... Quick and efficient nothing too mucj to ask.

All in all a great service for a reasonable price.

Keep up the good work and would certainly reccomend anytime.

Thanks

11 April 2025
Unprompted review
Rated 5 out of 5 stars

To all the crew members who…

To all the crew members who participated in the 3 day removal from Mill House Usk to Honeywell Crescent Abergavenny between 10th and 14 th April - you were brilliant ! Thanking you for making a difficult move easy and for being so courteous and helpful and all with a bit of humour thrown in .
We can’t thank you enough !
Peter and Gloria

14 April 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely wonderful, would highly recommend

They were professional, efficient and extremely pleasant. The gents all had a wonderful sense of humour and went above and beyond to help when things were getting on top of us. Their packing was absolutely superb and not one item was damaged. They even helped the elderly lady who was moving out of our new house to pack things in to her car. We would recommend Swift to anyone who is looking to move.

31 March 2025
Unprompted review
Rated 5 out of 5 stars

A great experience from start to…

A great experience from start to finish.
Very competitive quote which included boxes.
The team moving is turned up promptly and were both reassuring and professional in the way they sorted the contents of the house and the way they packed it.
Took two sessions to pack and delivered promptly on the next day as planned.
We have no hesitation in recommending this company for a house move.

25 February 2025
Unprompted review
Rated 5 out of 5 stars

We've had Rich and Chris today

We've had Rich and Chris today. They were brilliant. No suprise they are called Swift. They were fast and efficient. They moved our 4 bedroom house and they have carefully moved stuff to the rooms where instructed. It was an easy day. They gave us a very competitive price too. Highly recommend.

14 April 2025
Unprompted review
Rated 5 out of 5 stars

Polite and efficient

Polite, efficient and careful movers who arrived early and completed the job quicker than I could have imagined. Would highly recommend, Luke and Simon were a great crew.

4 April 2025
Unprompted review
Swiftremovals logo

Reply from Swiftremovals

Thank you Howard, I will pass onto Luke & Simon :-)

Rated 5 out of 5 stars

Swift Removals & Storage - Excellent

Swift Removals and Storage gave a first-class service, from the moment of my enquiry to the delivery of the last box in my new home. They answered all my questions thoroughly and immediately and were professional, helpful and (true to their name) swift.

On the day of the removal, Chris B and Tony were superb. Friendly and incredibly hard-working - nothing was too much trouble. I felt confident that I was in two safe pairs of hands’. My move was pain-free and every item delivered in perfect condition, exactly where I needed it to be.

I would thoroughly recommend.

28 March 2025
Unprompted review
Swiftremovals logo

Reply from Swiftremovals

Thank you soo much Jenny, we really appreciate your custom. Hope you are well :-)

Rated 1 out of 5 stars

Avoid trusting these people

Avoid trusting these people, paid deposit, had to change date by one week, they kept deposit and cancelled second date with only a week left. I have used them before but no loyalty and dont care,

7 March 2025
Unprompted review
Swiftremovals logo

Reply from Swiftremovals

Hi Alison, I'm sorry I have only just seen this to respond.
I'm sorry you feel this way however unfortunately you knew the deposit was non refundable as it secured your specific date that we then turned away multiple customers for. Before taking your booking we even told you it was at your risk and you would loose your deposit if the date changed. We then sent you multiple correspondence confirming this .
The week you were moving was particularly busy as it was the last week in March with the stamp duty due to go up on 31st of March.
I really fail to see how you can leave us a bad review based on this when we were so clear & honest with you through the whole process :-(.

Rated 2 out of 5 stars

Awful and traumatic experience

We paid for packing the house up and day 1 wen5 well with things being bubble wrapped then they ran out and on day 2 came back with just sheets of paper! I had quite a lot of China to be wrapped and needless to say on opening some boxes damage had.occurred! They even had the cheek to use my curtains in so boxes for wrapping and mine and my husbands clothes!! The wrapping was appalling. Unfortunately because we didn't find most of the breakages until after 7 days they didn't want to know! We are still wading through some boxes month later with lots of things still to be found. The boxed have been used several times so there is no telling what's in each with all the writing over them! We are thoroughly disappointed with them (although most of the crew were great) they didn't have the materials to work with and were a man down on removal day which meant extra work for the others and took longer to offload.
I would never recommend them to anyone the way we have been dealt with. They don't seem to care once you've paid up!

6 February 2025
Unprompted review
Swiftremovals logo

Reply from Swiftremovals

Dear Susan,

Thank you for the review , i'm very sorry that you were not entirely satisfied with our service. We take all feedback very seriously.

Yes unfortunately our insurers are very specific with your notification period for claims being 7 days.

I can see from your file you said that damages were a baking dish, a desert dish & a soup bowl, it also shows that we also paid you the £63.00 that you asked for irrespective of the 7 day claim period ? Im not sure what more we could have done?

Your crew were a very experienced crew that get great feedback. I will speak to them for feedback on Monday & revert back to you.

We appreciate your custom & apologize if you feel we could have done better on this occasion.

Kind Regards
Danny

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