Booking online was easy enough. The app was pretty easy to follow and make work to find the units and entry and exit to the site. Nice units with automatic lighting. Would be nice if you could pa... See more
Company replied
Location
Switch locationMain Street 182, 4655 Pialba, Queensland, AU
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Blown away with the whole engagement process for Swift Storage. From initially finding out about Swift Storage via Google search, signing up, getting codes, arriving at the site, and then to loadi... See more
Company replied
Great facility breeze to enter and exit,prompt service from staff return your calls straight away,easy to hire extra sheds when needed if available in the complex and very accommodating to allow you t... See more
Company replied
Love the easy process and automated system. Cost of storage too much.
Company replied
Company details
- Self storage facility
- Vehicle Storage Facility
- Boat storage facility
- Records storage facility
- Caravan Storage Facility
- Storage facility
About Swift Storage - Hervey Bay
Written by the company
At Swift Storage, we're dedicated to providing hassle-free storage solutions with a digital-first approach. With our easy-to-use online booking system and user-friendly app, customers can quickly reserve and access storage units from the convenience of their devices.
Our facilities are known for their cleanliness, security, and accessibility, ensuring that customers have a positive experience every time they visit.
We prioritise customer satisfaction and aim to exceed expectations with our exceptional service and support. Whether you're storing personal belongings or business inventory, Swift Storage offers peace of mind and convenience at every step of the process.
Join our community of satisfied customers and experience the Swift Storage difference today!
🚀 Swift Storage – Fast, Secure & Hassle-Free Self Storage
Written by the company
- Your space, your way – instant online booking and app access.
- Manage your storage entirely online with a seamless digital experience. No paperwork, no waiting – just easy, instant access when you need it.
- 🔐 Safe & Secure Storage You Can Trust
- State-of-the-art security to keep your belongings protected. Our facilities feature 24/7 CCTV surveillance, PIN-coded entry, and AI-powered monitoring at select locations for total peace of mind.
- 📱 Digital-First Convenience
- Self-storage, simplified – no office visits required. From booking to move-in, everything is done online. Use our secure app to access your unit anytime, anywhere.
- 📅 Flexible, No Lock-in Contracts
- Month-to-month rentals with no hidden fees. We keep it simple with straightforward pricing, no lock-in commitments, and complete control over your storage period.
- 📍 Convenient Locations Across Queensland
- Find the perfect storage solution near you. With multiple facilities across Queensland, we offer a range of unit sizes to fit your needs – whether you’re storing a few items or a full household.
- 🛠 Exceptional Customer Support
- Our friendly team is here to help when you need it. Got a question? Our expert team is always ready to assist with clear, helpful support.
- 💰 Honest Pricing, No Gimmicks
- Competitive rates with no unnecessary upsells. We offer fair, transparent pricing with no surprises – just great value storage.
- 🌟 Trusted by Thousands
- Real people, real experiences – see what our customers say! Join the many happy customers who trust Swift Storage for secure and hassle-free self-storage.
Contact info
Main Street 182, 4655, Pialba, Queensland, Australia
4.7
Excellent
53 reviews
Replied to 80% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great facility breeze to enter and…
Great facility breeze to enter and exit,prompt service from staff return your calls straight away,easy to hire extra sheds when needed if available in the complex and very accommodating to allow you to get one in the location near existing sheds you may already have on hire.
14 April 2026
Unprompted review
Reply from Swift Storage - Hervey Bay
Thank you for the wonderful feedback! We're really glad to hear access at our Hervey Bay facility has been a breeze and that our team have been prompt and responsive when you've needed them. It's also great to know the flexibility around hiring additional units nearby has worked well for you — we always try to make that as easy as possible. We look forward to continuing to look after you!
easy to set up
easy to set up, secure and very accommodating on moving out if a few days' notice is given
10 April 2026
Unprompted review
Reply from Swift Storage - Hervey Bay
Thank you for the great feedback! We're pleased the setup was easy and that you felt secure with us. We always aim to be as flexible as possible when life changes, so it's wonderful to hear the move-out process worked well for you. Wishing you all the best, and hope to see you again if you ever need storage in the future!
Easy, stress free and great staff!
Have been renting a storage unit at Swift for over a year and they have been awesome! Reasonably priced and the staff are friendly and helpful. They have made my experience stress free and easy with access to everything on your phone. I highly recommend Swift to anyone who's looking to store your goods 😁 Thank you for having me! Will use again in future.
25 November 2025
Unprompted review
Reply from Swift Storage - Hervey Bay
Thanks so much for the amazing feedback! We're so glad to hear you've had such a positive experience over the past year. It's great to know our team made things stress-free and that the app-based access made everything even easier. We really appreciate the recommendation — and we’d be more than happy to have you back any time in the future. Thanks again for choosing Swift Storage! 😁
— The Swift Storage Team
Too Costly
Love the easy process and automated system. Cost of storage too much.
31 October 2025
Unprompted review
Reply from Swift Storage - Hervey Bay
Thanks so much for your feedback! We're really glad to hear you enjoyed the easy process and found our automated system convenient to use — that's exactly what we aim for. We understand that pricing can be a concern, and we’re always working to provide the best value while maintaining the high level of security, cleanliness, and service our facilities are known for. We truly appreciate your honesty and support!
— The Swift Storage Team
Easy and cost effective storage…
Easy and cost effective storage solution ✅
30 October 2025
Unprompted review
Reply from Swift Storage - Hervey Bay
Thanks so much for the great feedback! We're glad to hear you found our storage solution easy and cost-effective — that’s exactly what we aim for. If you ever need anything, we’re always here to help!
— The Swift Storage Team
So easy to do online
So easy to do online. Everything is pretty straight forward. So far its been a great experience.
27 July 2025
Reply from Swift Storage - Hervey Bay
Hi Simone,
Thanks so much for the great review! We're glad to hear the online setup was straightforward and that everything’s been going smoothly so far. We're here to make storage easy and stress-free — and it's great to know that’s been your experience!
— The Swift Storage Team
Quick easy no maintenance
31 May 2025
Reply from Swift Storage - Hervey Bay
Hi Colin,
Thanks for the great review! We're glad to hear everything was quick and easy — just how storage should be. If you ever need anything, we're here to help!
The Swift Storage Team
Everything is easy to use on the app
Everything is easy to use on the app, location of trolleys for transporting boxes to units is really helpful
9 May 2025
Easy and inexpensive :)
So easy to set up my storage unit and manage it with the app on my phone. Love it! Congratulations Swift!
12 May 2025
Reply from Swift Storage - Hervey Bay
Thanks for the awesome review, Mac! We’re so pleased to hear how easy it was to set up and manage your unit with the app. Love that you’re loving it—thanks for the kind words and for choosing Swift Storage Hervey Bay!
Swift Storage Hervey Bay
Swift Storage Hervey Bay. Service like no other. Always are very happy to help.
If I could please make a suggestion though. I accidentally locked my phone and keys in my storage unit, with no way of contacting anyone as I was on my own, outside of operating hours. I did leave a voice message on a nice couples phone that she called the phone number in the gate. Left a message, and they left. I waited 3.5 hours for someone to come and help. Cars came and went, no one asked if I was ok. I ended up leaving my locked car and my phone and keys in a locked shed. And walked back to where I was staying 1.4km up a hill. I have health issues so this didn’t help. I arrived back and used a friends phone to call, only to be told am I at the gate because now I was locked out, it can be done remotely and long story short I got everything back. I had to use a friends phone and get them to drop me back there.
My point is for someone on their own like myself, it would be ideal to have someone available. I’m not sure how often you check cameras etc but you would have seen me walking around as there was nowhere to sit or to get some water as it was over 32 degrees that day.
I didn’t know phone numbers so I couldn’t walk to the service station and get them to call someone.
Just my opinion that’s all. It was my stupid fault.
It all worked out in the end.
Thank you for your fantastic service.
Blessings
5 April 2025
Unprompted review
Reply from Swift Storage - Hervey Bay
Dear Marica,
Thank you for your review and valuable feedback. We apologise for the inconvenience you experienced when you locked your items in your unit. Your suggestion for readily available assistance is well-received, and we’re reviewing our emergency response procedures to better serve our customers, especially after hours.
Thank you for acknowledging our service despite the difficulties. We’re committed to improving and ensuring a smoother experience for all. Please feel free to contact us if you need further assistance.
Booking online was easy enough
Booking online was easy enough. The app was pretty easy to follow and make work to find the units and entry and exit to the site. Nice units with automatic lighting.
Would be nice if you could pay by the week rather than having to pay by a full month, even if you only need the unit for a few days into a month.
25 March 2025
Reply from Swift Storage - Hervey Bay
Thank you for your four-star review, Jill! We’re glad to hear that you found the booking process online and our app user-friendly, and that you appreciated the features of our units at Swift Storage - Hervey Bay. Your feedback about the payment options is invaluable, and we will consider the possibility of offering more flexible payment terms to better meet our customers’ needs. We’re always looking to improve and truly appreciate your suggestion. Thanks for choosing Swift Storage!
the ease of entrance to depot & locker
the ease of entrance to depot & locker. access very simple. superb help when required over phone. would recommend.
25 February 2025
Reply from Swift Storage - Hervey Bay
Thank you for the wonderful review, Garth! We’re delighted to hear that you found the entrance and access to our depot and locker at Swift Storage - Hervey Bay to be easy and straightforward. It’s great to know that our phone support was there when you needed it and that you would recommend our services. We strive to provide seamless access and superb help to all our customers. Thanks for choosing Swift Storage and for sharing your positive experience!
Just what we were looking for
Easy to book. Easy to access. Clean and modern facility. Just what we were looking for.
16 February 2025
Reply from Swift Storage - Hervey Bay
Hi KC’s Gifts & Games,
Thank you for your fantastic 5-star review! We’re so pleased to hear that our booking process, accessibility, and modern facilities met your expectations. Providing a clean and hassle-free storage experience is what we strive for, and we’re glad we could deliver just what you were looking for.
If you ever need anything, we’re always happy to help!
Best regards,
The Swift Storage - Hervey Bay Team 🚀
Reply from Swift Storage - Hervey Bay
Thank you for the five-star review, Caz! We’re glad to hear that you found the booking process easy and entirely online at Swift Storage - Hervey Bay. We look forward to meeting and exceeding your expectations. Thanks for choosing Swift Storage!
Reply from Swift Storage - Hervey Bay
Thank you for the five-star review, Brett! We’re glad to hear that you found both accessing and renting at Swift Storage to be easy and straightforward. We strive to make every aspect of our service convenient for our customers, and it’s wonderful to know we succeeded. Thanks for choosing Swift Storage and for sharing your excellent experience!
Adin's Communication
Adin's Communication, patience and helpfulness is 2nd to none!!! Thanks sooooooo much Aidin
10 January 2025
Reply from Swift Storage - Hervey Bay
Thank you for the wonderful review, Raelene! We’re thrilled to hear that you received excellent service at Swift Storage - Hervey Bay. Your satisfaction is our top priority, and we appreciate your kind words. Thanks for choosing us!
Hervey Bay location
I really like your clean and tidy facilities. I find them very secure and easy to use. As a lady I feel safe while I'm there and I tend it visit later in the day when it's cooler.
24 December 2024
Reply from Swift Storage - Hervey Bay
Thank you so much for your thoughtful review, Angela! We’re delighted to hear that you feel safe and comfortable using our facilities, especially during your preferred times. Providing a clean, secure, and user-friendly environment is what we aim for, and it means a lot to know we’re meeting your expectations.
Just simple and hassle free
Just simple and hassle free. Clean toilets and trolleys easily accessible.
10 December 2024
Reply from Swift Storage - Hervey Bay
Thank you for your feedback, Dale! We’re glad you found everything simple and hassle-free. It’s great to know the clean facilities and accessible trolleys made your experience easier.
Reply from Swift Storage - Hervey Bay
Thank you for your kind review, Brendan! We’re delighted to hear you appreciate our modern facilities and great service. Your satisfaction is our top priority!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.