Swifty Scooters Reviews 

997
•
TrustScore 5 out of 5

4.8

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Rated 4 out of 5 stars

I purchased a Swifty scooter for my son, and we’re both really happy with it! The quality is top-notch, sturdy, and perfect for trail rides. The design gets a lot of compliments and even suits differe... See more

Rated 5 out of 5 stars

amazing customer service, lovely to be able to call someone and have actual advise/ answer questions i had! These scooter are 100% worth there money! I love mine, I have. Long term foot problem and... See more

Company replied

Rated 5 out of 5 stars

I bought a SwiftyAir MK2, what a brilliant scooter. A solid, comfortable ride. The quality is excellent, I had an urban style small wheeled scooter before, Swifty is way better, love it. It’s a great... See more

Rated 5 out of 5 stars

Ordered a Swifty Air scooter on the Tuesday morning it arrived Thursday morning, very swift. All parts of the scooter present and correct in the box on opening, all packed up nice and secure. Very... See more

Company details

  1. Bicycle Shop

Written by the company

Swifty Scooters - Premium Adult Commuter Scooters designed in Manchester. Creators of the urban adventure kick scooter, perfect for commuting.


Contact info

4.8

Excellent

TrustScore 5 out of 5

997 reviews

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4.8

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Rated 5 out of 5 stars

Great Fun

One of the main reasons for choosing a Swifty Scooter was the way it folded. The folding mechanism is very well designed and works well.
Scooting is harder work ( especially going up hills) than I anticipated but it is great fun. Overall I am very pleased with my Swifty scooter.

16 February 2023
Rated 2 out of 5 stars

Dont know cuz have not received scooter…

Dont know cuz have not received scooter to date-kind of think you folks knew customs/ fedx gets crazy about “scooter” term thinking its road use vehicle- and should have better prepared paperwork to avoid what has now been 3 week hassle trying to get scooter delivered by fedex

28 February 2023
Rated 2 out of 5 stars

Cheap shipping cheap product

I have followed this company on Instagram for a year now. I think their product looks great, the swifty board.

I ordered in time for the Christmas Delivery. I recived an email next day saying it had been shipped, as I paid Express. However it did not arrive. I called DHL to find out what happened, after no responce from Swifty. They said the pallet arrived to DHL without my order. I was shocked to know that my order was going to he packed on a pallet with other orders and sorted at DHL. This is not what I paid for. If they use any other service, like my company, I.e. UPS the package gets shipped individually with it's own tracking label... not a pallet tracking label. And the goods will always arrive to the customer.

After 2 weeks of not hearing from the company I was finally told it was shipped and arrived 3weeks late, due to strikes.. rubbish. My company shipped many items next day and they arrived to the costumer. They used a cheap DHL service and charged it back to the customer making a profit.

I am only giving this review 3 star not 1 as the board was ok... the colour and the wall stand was cool. However I think it is over priced for what it is. Essentially a routed piece of ply board.

Sorry swifty, I want to love you, but I just cant.

16 December 2022
Unprompted review
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Reply from Swifty Scooters

Hi Robyn, thanks for your review.

You placed your order at 20:15 on the 20th December 2022. Your order was picked and packed at 09:19 on the morning of the 21st December ready for dispatch.

However it was not collected by the carrier. This was during the postal strikes here in the UK which caused major disruption to the entire delivery network. DHL, DPD, UPS and FEDEX were all effected with many depots withdrawing their shipping services completely.

Perhaps you were in an area less affected by this and so were still getting a good service. In the Manchester area we didn’t have a collection for 2 weeks from DPD.

We offer different carrier options as the service varies greatly especially when it comes to international delivery. Some customers prefer one over the other.

We make absolutely ZERO profit on any delivery charges, in fact we subsidise shipping charges on all zones.

You were refunded you the shipping charge of £9 you paid.

We also do not have a record of you calling or emailing. As we explained in our email reply to you our offices were closed over the festive period. As a small family company we make sure we all take some time at Christmas to be with our families and make this clear on our website.

I’m sorry you didn’t get a reply on Instagram, we do try but cannot monitor every message. It really is best to email the dedicated support@swiftyscooters.com or call our dedicated telephone number.

With regards the pallet shipping, we do not ship orders on pallets, this makes no sense. I suspect in the mayhem before Christmas the carriers were palletising and storing shipments ready for processing when their capacity opened back up. We even struggle getting a sensible answer from the carriers sometimes so I would not take what they say over the phone as what actually was the reason for the delay.

I’m sorry the item didn’t arrive and it sucks I get it but honestly we picked your order within hours of you ordering. At any other time of the year this would have been with you next day.

When it comes to the balance board. They take approximately 10 days to make from start to finish. They are CNC machined in our factory in Manchester, hand painted, routed, sanded and finally oiled with a clear protective varnish. Its way more than just a piece of plywood, but hey that’s your opinion and your entitled to it.

I’m sorry you feel let down and I understand it sucks when things do not go to plan and as expected. However we are as a company in no way able to fix or mitigate a national delivery strike. We do not profit from shipping charges, what company does? We did refund you the shipping and well if you don’t like the product you are still within you rights to return it. As long as its not damaged or used we can offer a full refund.

Rated 5 out of 5 stars

TOP quality products

TOP quality products, excellent e-shop, great work team, excellent and fast responses of the e-shop.

9 January 2023
Swifty Scooters logo

Reply from Swifty Scooters

Thanks Roman!

Rated 5 out of 5 stars

Great Scooting experience

The scooter was delivered in two days. It was a quick delivery. It came fully assembled. I only had to pump the tyres. I have another kick scooter of high quality and polyurethane 200 mm wheels, and low deck.

The difference between both is staggering. The Swifty scooter ride is a lot smoother, easier on the knees due to the cushioning effect of pneumatic tyres. It rides well on wet surfaces. The 16" wheels makes it more forgiving on potholes, and tarmac irregularities. Its deck is convenient, and the deck clearance makes safer to ride (a bit more exercise though).

On the not so positive side, the handlebar feels as if it is slightly tilted. The rear brake is acts directly on the tyre, I wished there was another more effecient mechanism.

Overall, it is great fun, (un)folds well, and is great for a flattish ride of 1 mile or 2.

13 January 2023
Swifty Scooters logo

Reply from Swifty Scooters

Amazing happy scooting

Rated 5 out of 5 stars

Swifty: Air Superiority

I chose the Swifty Air because of its superior simplicity, stability, and durability. There are of course trade-offs with this models non-folding design, but for my specific purposes (recreation/fitness), the choice was perfect and I am extremely satisfied. Quality is superb, shipping surprisingly quick, customer service outstanding.
How-to assembly videos are quite helpful.
The ride is smooth, quiet and confidence inspiring. For years I enjoyed a less robust type of scooter, and the benefits of the Swifty’s efficient brakes are a pleasant surprise.
I would like to emphasize the ride quality that was at top of my wish list, and that is quietnesses. This machine rolls in total silence, a most welcome characteristic.
The total experience exceeds my expectations.

22 December 2022
Rated 5 out of 5 stars

I love the scooter’s quality and the support service received!

I love the scooter’s quality and all the website richness for support and information.

Your text support was superb and gave me great confidence in placing an order for an overseas purchase. Packaging and delivery were flawless and the shipment itself was faster and much less expensive than I had anticipated.

I am an enthusiastic supporter of your company and products and will without any hesitation recommend you to others!

9 December 2022
Rated 5 out of 5 stars

Great scooter

Very fast turn around, pretty easy to put together, great for riding up and down the seafront where I live good way to keep fit really is a fun scooter takes me back to my childhood great for zipping to local shop on as well my only regret is should have got one sooner

29 November 2022
Rated 5 out of 5 stars

Great quality and finish, long shipping time.

I wish the there was an option for better V-brakes, but other than that I am thrilled as the scooter is awesome. The other thing that kinda sucks is that I ordered the thing quite a while ago and it was out of stock. The day it finally arrived, the same scooter was 25% off! So that is a bummer. I’m still super stoked with the scooter as the quality and finish are very good.

28 November 2022

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