Swiggy Reviews 1,091

I am extremely disappointed with my recent order experience. The delivery was delayed beyond the expected time, and even after waiting patiently, my order was not delivered at all. This is highly unprofessional and unacceptable.

I trusted your service for timely delivery, but this experience has completely broken my confidence. There was no proper communication or update regarding the delay or the status of my order, which made the situation even more frustrating.

As a customer, I expect basic accountability and reliability. Not delivering the order without any valid explanation is simply not acceptable. This kind of service reflects very poorly on your platform.

I request you to look into this issue seriously, take strict action, and ensure that such incidents do not happen again in the future. Also, I expect a proper explanation and a resolution, including a refund if applicable.

This has been a very disappointing experience.

No more swiggy. Wrong order received and really disappointed. No more

The Instamart print shop is proving unreliable. I received 40 pages of blank sheets instead of printouts. But got no refund. What was worse was that it was the second time this happened.

I am writing to express my dissatisfaction with a recent experience. I placed an order which I then cancelled within five minutes; however, I was still charged the full amount as a cancellation fee.

I find this charge unacceptable and request a full refund for the order.

Seriously worst experience ever had.

Apr 14thi ordered pizza to Swiggy app. Dominos delivered the food. All food is opened. I Ask the delivered person. He easily said has fallen down. I sent the photo to Swiggy. But Swiggy side no reaction. My money waste. Pls don't ordered Swiggy. Order directly to the food shop. WORST COMPANY. CHEATING ONLY.

Poor
Came for delivery, called once , cancelled the order and ate the birthday cake.
Pathetic

My friend has placed as order for me which is Marshall Minor IV but i recieved a JBL product in the Marshall box. Such a fake 😡 product and we have paid so much for this. We need a refund and compensation on this right away. We called customer service but they mentioned that they can't do anything about this and reach chat support. I'm super pissed 😡

I uninstalled the Swiggy app. they are frauds. My order was delayed by close to an hour as the delivery partner was not assigned. the support bot kept pushing delivery time. after wasting my 15 mins when I said cancel the order, they hurriedly assigned a partner and refused refund even though the entire failure was at their end. In lieu of my troubles they have offered me 500 rs conditional coupon ( total order value was more than 3000 rs.) Also said they won't help me unless I accept the food delivery.

2nd time they wouldn't let me cancel order even though I tried to within seconds of ordering. The bot kept delaying it and then they said they won't offer refund if I cancel after 60 seconds of ordering - but where was this elusive button to cancel my order immediately?? It seems coercion and bullying is their new mantra.

Worst experience ..
I ordered KFC which was 7 items and they deliver only 5 items ...I raised a mail for complaint . No response still...

Horrendous customer service. My order arrived missing the main ingredient, and even after I sent clear proof, I was only given a coupon instead of a refund—with no option to choose. The coupon was restricted and didn’t even work. Support was slow and kept asking for the same information again and again, dragging out something that should’ve been simple. For such a small amount, this was way more frustrating than it needed to be. I’ve deleted the app and wouldn’t recommend it to anyone!

They are just theives.
This is how their customer sevice after they get the money. they failed to arrnage a delivery and for that they wanted to bear a 100% cancellation fee.
their customer support agents are no way different from that chatboat.
You tell them anything, they only one scripted reply - SORRY for the inconvenience.
they wont even read what you're typing.

Damaged Delivery and Rider Misconduct Very disappointing experience with Swiggy Instamart on [05-04-26].
Received completely damaged and unsafe items — 6 ice creams were melted, the chicken cheese fill pack was cut open, and the chicken kheema was leaking and almost out of the packet. Even the delivery bag was torn and wet.
Tried reaching support twice, but no proper help. My first complaint was closed without resolution. Even after emailing, I was only told to wait 24–48 hours.
Worst part — when I refused the delivery, the rider threw the items on the road and left.
This is completely unacceptable, especially when it comes to food safety. Extremely poor service.

My food arrived late, and it was completely cold.Swiggy doesn’t even accept its mistakes, and instead of giving a proper refund, they provide coupons that aren’t even valid. Swiggy is completely fraudulent and should be banned.

Very disappointing experience. My order was delivered late, and the food was completely cold. I even called the restaurant twice to request changes, but they ignored my instructions despite taking full payment. On top of that, the refund provided was not as promised. Poor service, lack of responsibility, and no respect for customers. Definitely not recommended.

Pathetic delivery service

I am writing to formally escalate a serious issue regarding my recent order, which has been handled in a highly unsatisfactory manner.

Order ID: 233772404433861
Date: 29/03/2026

Instead of my actual order, I was delivered a completely incorrect order that clearly belonged to Zomato (different packaging and bill). This reflects a major lapse in your delivery process.

I immediately reported this issue to the delivery partner and raised a complaint through your app. However, to my surprise, the complaint was denied and closed without any proper investigation or resolution. This is unacceptable and indicates negligence and poor customer service.

I would like to highlight that I have sufficient proof (photos/screenshots) clearly showing the wrong order delivered.

I demand the following:

Full refund of my order amount
Appropriate compensation for the inconvenience, delay, and distress caused

Please treat this matter as urgent and resolve it within 48 hours of receiving this email.

Worst experience

i ordered something and it showed 45 minutes and after the 45 minutes when i talked to an agent she said it will be 30 minutes more and after those 30 minutes she still said 30 minutes and then she asked me if it’s okay to cancel the order and refund the amount i said yes, the amount never showed up to my account and the order got cancelled and they didn’t even compensate me just said we are sorry and this inconvenience won’t happen in the future, i was on the agent’s chat for 40 minutes and she replied really slow( the agent’s name was shamiya)

Your Swiggy order #233757304203913 has been cancelled 14. You will be charged a cancellation fee of Rs 220.0 which will be payable on your next order.its not cancelled by my side.customer care is not attending

Fraudulent company. they delivered wrong order. called delivery guy, didn't pick up. chatted with customer care, they asked to email a pic of the wrong order . after weeks of back and forth they say its not in their policy to issue a refund citing some random reasons