Swimart - Rockhampton Reviews 134

TrustScore 4.5 out of 5

4.6

85 Elphinstone Street, 4700 Rockhampton, QLD, AU


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See what reviewers are saying

Rated 5 out of 5 stars

We have used various pool cleaning companies and have never been overly happy with the service. Since we started using the team at Swimart our pool has never looked better. They provide a fantasti... See more

Rated 4 out of 5 stars

Received the part required. Have not been using swimart much any more. Have been very disappointed with the pricing. Found another company with a $30.00 price difference for a filter spider. This was... See more

Rated 5 out of 5 stars

Always Friendly. Always Happy to Answer Any Questions, no matter HOW Silly they might be! Great Team.


Company details

  1. Pool cleaning service

Written by the company

Swimart Australia offers a wide range of products for the best swimming pool experience. Visit our website for pool cleaners, pumps, filters and many more.


Contact info

  • 85 Elphinstone Street, 4700, Rockhampton, QLD, Australia

  • 749288300

4.6

Excellent

TrustScore 4.5 out of 5

134 reviews

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Hasn’t replied to negative reviews

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Rated 2 out of 5 stars

i had my pool "" cleaned -yesterday .

i had my pool "" cleaned -yesterday .
it was unsatisfactory done buy a long shot ....firstly
1) -i was booked for afternoon..i rang in the morning and oh no he's coming IN THE MORNING NOW ..i said i'm very very busy and i should have been informed as i wanted to be home when he was there.i saild ok i will rearrangne my scedule SOOOOOOOOOOO when the " TECHNICIAN " WAS NOT YET HERE BY 1 O'CLOCK .I RANG SWIMART AND SAID --WHATS GOING ON ---YOU SAID THE MAN WOULD BE COMING IN THE MORNING --IT NOW 1 OCLOCK PM !!!! OH SAID ERIN ...I WILL TRY AND RING THE MAN AND ILL CALL YOU BACK .I did get called back by Talor saying -- the ..."" TECHNICIAN ""WILL be about 15 minutes away --GOD !!! he rolled up in 30 minuts ----GOD
2)-- when i went out to " check " the pool this morning , the creepy crawly cleaner was rolled up beside the pool . I CHECKED INSIDE THE CREEPY CRAWLY AND IT WAS ABSOLUTELY FULL OF CRAP-- LEAVES AND STUFF!!!

3) THE LEAVES HAD BEEN GOTTEN OUT OF THE POOL .....BUT ALGAE BUILDUP NEXT TO THE POOL SKIMMER BOX WAS -----STILL!!!! THERE !!!!!! GOD IT TOOK ME !!!!! 1/2 HOUR AND SOME POOLACID TO GRT THE WRETCHED ALGAE OFF SCRUBBING AND SCRUBBING ----HIS !!! JOB !!!!!

4)---THE "" TECHNICIAN "" DID NOT EVEN LEAVE THE CREEPY CRAWLY RUNNING TO VAC THE FINE SEDIMENT OUT OF THE POOL ----I HAD TO DO IT !!!! IN THE MORNING !!!!!! AND DO BACKWASHES !!!!

5)---THE SKIMMER NEXT TO THE MOTOR AND CHLORINATOR HAD HALF OF THE SHERWOOD FOREST STILL LEFT IN IT ...i HAD TO CLEAN IT OUT !!!!! ME !!!!!!!

6)---THERE HAS BEEN100KM/HOUR WINDS HER IN THE LAST WEEK SO THE WAS A FAIR BIT ON OF TREE DEBRIS IN ---THE---POOL!!!

THE FOOLLAZY "" TECHNITION " SCATTER THE BIGGER DEBRIS ----ALL OVER MY 2 DAY OLD WOOD CHIP $ 3000 dollar job GOD !!!!! now i have to pick it up ----GOD HELP ME HE ONLY HAD TO WALK 4 METERS TOPUT IT OUTSIDE THE POOL -FENCE !!!! ---GOD

7)-- I RANG TALOR AT SWIMART AND EXPRESSED MY SHEER AND ABSOLUTE DIGUST AT THE WAY THE """ TECNITION "" HAD DONE MY JOB !!! OR NOT DONE IT AND GIVEN ME ----MORE ----WORK .......

8)-- TAYLOR SAID OH WELL I'LLLOOK AT THE JOB CARD AND RING YOU BACK........SHE SHE RANG ME BACK BUT HADNT EVEN LOOKED AT THE GOD DAMN JOB CARD -----MINUTES LATER ---TALOR SAYS ---OH THE JOB WILL COST YOU $120 and thats that !!!!!!!

9)---i said fait go the job was ABSOLUTLY DIGUTINGLY DONE AND I SHOOUD HAVE JUST CLEANED THE BLOODY THIG -----MYSELF AND SAVED ALL THE AGONY AND THEN BY EMAIL OF COURSE I GOT THE INVOICE FOR THE $120 ABSOLUTELY UNSATISFATORY JOB !!!!!!

THANKS SWIMART ROCKHAMPTON

FOR LESS THAN

N O T H I N G !!!!!!!!!!!!!!!!!!

28 September 2021
Rated 4 out of 5 stars

Good Customer Service

Tayla at Swimart Rockhampton has always been very helpful and continues to be so whilst we have rented out our house. Swimart perform a monthly check of our pool and so far, no issues.

26 August 2021

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