Amazing course, would highly recommend. Maria was possibly the best teacher you could ever have. Many thanks for Nat for being an amazing Examiner. 👌 I would highly recommend Maria as your instruc... See more
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See what reviewers are saying
The location had beautiful scenery, the class was nice and most importantly our instructer Marria was amazing, she taught us everything we needed to know before the assessment and was supportive and h... See more
Teachers at the course especially Theo are amazing and very helpful with teaching. I was pushed to my limits and that allowed me to pass easily. The experience was amazing and I’m sad it was over so s... See more
I am experiencing too many insistent messages from Trustpilot to review one small pool toy. I havent access to a pool until next August so am unable to review it. I am associating the pool toy with st... See more
Company replied
Company details
- #2 of 2 best companies in Swimming school
- #24 of 37 best companies in Fitness Equipment Wholesaler
- #10 of 12 best companies in Personal Trainer
- #12 of 16 best companies in Physical Fitness Programme
- #24 of 37 best companies in Swimwear shop
Written by the company
Swimcore Academy is a London-based swimming company built around both professional training services and quality swimwear and equipment. We provide swimming lessons for all ages and abilities, alongside recognised lifeguard, first aid, and STA Swimming Teacher training courses delivered to industry standards. Our aim is to offer practical, reliable training that reflects real-world aquatic environments, whether you are learning to swim, improving your technique, or gaining professional qualifications within the industry. Alongside our services, Swimcore Academy also offers a range of swimwear, swimming gear, and accessories designed for recreational swimmers, competitive athletes, and fitness users. From everyday training essentials to performance-focused products, we aim to supply equipment that is functional, durable, and suited for use in the water. As a small independent company, we focus on maintaining high standards across both our services and products, with a straightforward and honest approach to customer service. Whether you are booking a course, attending lessons, or purchasing from our shop, Swimcore Academy is built to support your progression in and around the water.
Contact info
Mill Hill School, NW7 1QS, London, United Kingdom
- 07740081287
- info@swimcore.co.uk
- swimcore.pro
4.4
Excellent
70 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great experience from start to finish
Great experience from start to finish. Our trainer Nathaniel was engaging and informative and ensured a great learning environment in the practical pool segments and during the theory segments. Training days can usually feel a bit dull, but this one definitely wasn’t - Thanks Nat! Our assessor Zaier put everyone at ease whilst remaining professional during examination. Thank you Swimcore Academy.
10 November 2025
Unprompted review
Reply from Swimcore Academy
Thanks so much for the amazing feedback!
We’re really glad you enjoyed the course and that Nathaniel and Zaier made it such a positive learning experience. It means a lot to hear you found the sessions engaging from start to finish.
Hope you’re enjoying the under-wetsuit vest too, it’s our little thank-you for being part of the Swimcore Academy training!
Not worth it
A lens/eye piece was dislodged. I managed to put it back but of course now very unsure if it will stay or not.
Bought form Australia, shipped from the UK with a AUD60 shipping fee for an AUD80 glasses.
Did not bother to return as it may cost me as much. Never again. A person emailed me reassuring me that feedback will be passed on but that is it!!!
NEVER again. Aussies, do not buy. I was duped.
20 October 2025
Reply from Swimcore Academy
Hi Maria,
I’m genuinely sorry to read your review, but this doesn’t feel fair. We’ve been in contact and offered support, but it seems you preferred leaving a negative review instead of allowing us to resolve the issue.
We’re a small company that always tries to help our customers, including those in Australia, and we’ve had many happy and loyal buyers from there without any issues.
It’s disappointing when someone chooses not to give us a chance to make things right, but we wish you all the best.
Kind regards
Initial order was posted and was lost…
Initial order was posted and was lost by the courier. Swimcore were very apologetic and sent order a new item again quickly. Thanks for handling the issue so quickly and with minimal fuss.
6 October 2025
Reply from Swimcore Academy
Hi Kevin,
Really appreciate you taking the time to share this, and for your patience while we sorted things out. Sometimes couriers make life tricky, but we’re glad we could get everything back on track quickly for you.
Thanks again for your understanding and support, it genuinely means a lot to small businesses like ours.
Best,
the Game Changer of Swimming Headphones
Fast Shipment and kind customer service, always respond in one day.
1 September 2025
Reply from Swimcore Academy
Thanks so much, James!
We’re really glad you’re enjoying the headphones, they’ve definitely become a game changer for many swimmers out there.
Appreciate your kind words about our service too, it means a lot!
All the best,
Reply from Swimcore Academy
Hi Mircea,
Thank you for your feedback. We understand your frustration and we’re sorry for the delay with your order. As we are based in the UK, international orders can sometimes take longer to process and ship, which may have caused the one-week delay you experienced.
We also always ship with DDP ensuring you do not have to pay any fees when receiving the item.
We always aim to dispatch as quickly as possible, and we truly appreciate your patience and understanding. If you have any further concerns, please don’t hesitate to contact us directly so we can assist you.
Best regards,
The Swimcore Team
Issue resolved
10 September 2025
Unprompted review
Reply from Swimcore Academy
Thanks, Mrs Clark
We really appreciate you confirming that everything’s been resolved.
It was a pleasure helping you, and we’re glad we could get things sorted quickly!
Best wishes
I haven’t yet received the item I order…
I haven’t yet received the item I order over 2 weeks ago.
Item now received.
26 August 2025
Reply from Swimcore Academy
Hi Vanessa,
Thank you for your feedback. We’re sorry for the delay with your order. The 4XL size you purchased was temporarily out of stock and needed to be restocked, which caused a longer waiting time than usual.
We stayed in touch with you throughout this process, and as shown on the tracking, your item has now been delivered successfully. We really appreciate your patience and understanding.
Best regards,
The Swimcore Team
delivery late
14 August 2025
Reply from Swimcore Academy
Hi Gunyong,
Thank you for your feedback.
We’re really sorry to hear that your delivery took longer than expected.
As we are based in the UK, international/overseas orders can take additional time due to customs and local postal services, which is unfortunately outside of our control.
We always do our best to ship orders quickly and provide tracking where possible so customers can follow their parcel’s journey.
We appreciate your patience and understanding, and if you need any further updates on your order, please don’t hesitate to reach out to us directly.
Best regards
Reply from Swimcore Academy
Thanks, Sam
Glad to hear everything arrived just as expected!
We always aim to keep things simple and true to what’s advertised.
Appreciate your feedback!
Best,
I ordered a Altum Wetsuit
I ordered a Altum Wetsuit; great communication and great wetsuit, I open water swim and it's perfect.
15 July 2025
Unprompted review
Reply from Swimcore Academy
Thanks so much for your feedback!
We’re really glad you’re enjoying your Altum Wetsuit, it’s a fantastic choice for open-water swimming. Great to know it’s working perfectly for you!
All the best in the water,
Swimcore
Satisfied with service
Satisfied with service. Happy to find product that was not available in South Africa. Thanks
5 July 2025
Reply from Swimcore Academy
Thank you, Lizette!
We’re so glad you found what you were looking for, it’s great to know our products can reach places they’re hard to find locally. Appreciate your support from South Africa!
Best,
Swimcore
Product itself was good quality and…
Product itself was good quality and size. Item took a little longer than expected and did not arrive in time for when I needed it.Overall would recommend the product.
24 June 2025
Unprompted review
Reply from Swimcore Academy
Thanks, Kat
Really appreciate your honest feedback!
We’re glad you liked the product quality and size, though we’re sorry it didn’t arrive in time for when you needed it. We’ll take that on board and keep working to make our delivery times even smoother.
Best,
Reply from Swimcore Academy
Thanks, Michael
Really appreciate your kind words!
We always aim to provide quick and friendly support, so it’s great to know you were happy with the service.
All the best,
The sizes come up too small
The sizes come up too small sent it back a d got a full refund.
Good customer service
29 April 2025
Reply from Swimcore Academy
Thanks for the feedback, Rosina!
We’re sorry the sizing didn’t work out this time, but glad to hear the return and refund process went smoothly. We appreciate you giving us a try and hope to serve you again in the future.
Warm regards,
Tried to cancel and get a refund
Bought shampoo and conditioner and pressed buy before I read the final charge. I was charged more for postage than the price of the shampoo and conditioner. I immediately tried to cancel my order and emailed them. but, I got no response.
13 April 2025
Reply from Swimcore Academy
Hi Eimear,
Thank you for your feedback, and we’re sorry to hear about your experience.
Please note that your order was shipped abroad, which explains the postage cost.
We haven’t received any emails from you regarding a cancellation, but we’d be happy to look into this further.
Please contact us directly at info@swimcore.com with your order details so we can assist you.
Best regards,
Swimcore Team
⭐⭐⭐⭐⭐ Worth the Wait
⭐⭐⭐⭐⭐ Worth the Wait – Great Investment for My Swim Club
I got the SONR Swim Kit for my swimming club, and honestly, it’s been a fantastic investment. I saw some reviews mentioning delays in delivery, but in my case, it only took a few extra days, which really wasn’t an issue. This is a long-term piece of equipment, and I’d rather wait a bit longer for something high quality than rush into buying something subpar.
The kit itself works brilliantly! Clear audio, easy to use, and it’s made coaching so much smoother. I don’t agree with some of the negative reviews at all. Swimcore has been reliable, and their customer service was great when I had a couple of questions before ordering.
Would definitely buy from them again.
Kevin
21 February 2025
Reply from Swimcore Academy
Kevin, thank you so much for taking the time to share such a detailed review, it truly means a lot!
We’re delighted to hear the SONR Swim Kit has made a real difference for your club and coaching sessions. You’re absolutely right, quality equipment is worth the wait, and we’re really pleased the product lived up to your expectations.
It’s been a pleasure assisting you, and we really appreciate your trust in Swimcore.
Wishing you and your swimmers continued success, we’ll be here whenever you need us again!
All the best,
Swimcore
stock issues, but good service
Although there were stock issues, it was easy to get updates and I was compensated for the delay.
17 February 2025
Unprompted review
Reply from Swimcore Academy
Hi Alex,
Thank you for sharing your experience with us!
We truly appreciate your patience and understanding regarding the stock issues. It’s great to hear that our updates and compensation made the delay more manageable for you. Providing excellent service is always our priority, and your feedback helps us improve.
If there’s anything else we can do for you, please don’t hesitate to reach out.
We look forward to serving you again!
Best regards
FAULTY GOODS & POOR CUSTOMER SEVICE
FAULTY GOODS. DO NOT PURCHASE. CUSTOMER SEVICE IS AWFUL. I ordered a pair of triathlon shorts for £65. Worn once and washed once following the correct washing advice on the label. Chamois fell apart and broke into pieces. What made things worse was that customer services refused to replace or refund the faulty goods.
18 December 2024
Reply from Swimcore Academy
Dear Jon,
Thank you for taking the time to leave your review. We value all feedback, as it helps us grow as a company. However, we feel it is important to provide further clarity for those reading this.
Firstly, we have been in regular communication with you regarding your concerns. We have always responded promptly and professionally, which contradicts your claim about poor customer service.
Secondly, your request for a refund was based on an item that had been used and washed.
Upon reviewing the photos you provided, we found no clear evidence of a manufacturing defect. As per our terms and conditions, we cannot issue refunds for used items unless a clear defect is identified.
Finally, we offered a 30% off on your next order initially and also to replace the item as a gesture of goodwill, despite the lack of visible faults. Unfortunately, you declined this resolution in favour of leaving this review.
We are a small business committed to providing high-quality products and excellent service. While we understand that not all experiences will meet expectations, we believe your review is not reflective of the facts in this case.
Best regards.
The Swimcore Team
Speedy delivery- game changer
Everything arrived really quickly. The swimmers are loving the immediate feedback and is helping push their underwaters.
31 October 2024
Reply from Swimcore Academy
That’s brilliant to hear, Karen!
We’re so glad the swimmers are finding the feedback helpful, it’s exactly what the system was designed for. Thanks for sharing how it’s made a difference in their training!
Best wishes,
Joe is the best
Joe is the best!
Thank you for the patience and making us feel comfortable!
8 November 2024
Unprompted review
Reply from Swimcore Academy
Thank you, Catalina!
We’ll make sure Joe sees this, he’ll be so pleased to know you felt comfortable and supported during your session. He truly cares about making every lesson enjoyable and productive.
All the best,
Swimcore Academy
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