I ordered from swim lemon and haven’t received my order I got an email asking if I had and I responded and now haven’t heard anything and I have tried to send emails and they don’t go thru anymore
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Wow! Admittedly, I was a little concerned about ordering once I read some of the reviews about slow shipping, etc. I’m thrilled to say that I had no such experience. In fact, they remained in conti... See more
Company replied
It took a while for delivery, which was fine, but know that if you're ordering for a particular trip/event. Sizes are a bit smaller than stated, and if you are long in the torso, go up at least a... See more
Company replied
The website is user friendly, and gives all views of the product you are looking at. It’s easy to imagine your body type in what you are looking at. I appreciated the sizing chart and exact measuremen... See more
Company replied
ordered 3 bathing suits on 3/4/2019
I ordered 3 bathing suits on 3/4/2019 - on 3/22 after not getting any sort of update I emailed the company and received a reply 2 days later stating that my order was "In Transit". Now 4/1, I leave for vacation tomorrow and still no bathing suits. Very disappointed, not sure I would order again unless when they show up they are better than the pictures. A month to receive a delivery? Sorry Swim Lemon….you wont get me again.
1 April 2019
Unprompted review
Reply from Swimlemon
Hi Rebecca,
I understand that you are not happy with what happened but please consider that we are here to help our customers like you. Don't hesitate to communicate with us anytime. If you have any concerns or question, we are always happy to help.
I was hesitant to make this purchase
I was hesitant to make this purchase. I thought the price was too high considering I only saw the product on one body and only the front of the bikini. When you are purchasing online it is impossible to see the whole garment on front and back unless images are provided. I hope I am happy with what I purchased when I receive it. I almost didn't purchase it.
31 March 2019
Unprompted review
Reply from Swimlemon
Hi Natalie!
We really appreciate you being a loyal customer and helping to share the word about us. We are optimistic that once you receive your item, you will definitely love it.
my late night swimsuit purchase...
well, to tell the truth I haven't received my order yet because I only placed it late late saturday night but the response I received from the Swimlemon team has been awesome! I received aThank You email for my purchase then of course the confirmation emails and a tracking #to keep track of!Im very excited to receive my swim suit I just hope it makes it here before this Saturday the 6th because I leave for my cruise that day...
31 March 2019
Unprompted review
Reply from Swimlemon
Hi Darlene!
Thanks for leaving us such a wonderful review. We are glad that you loved our products and services, our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what they are doing.
My first time
This was my first time ordering from this site. I was pleasantly surprised with how easy the website was to maneuver. And the amount of choices offered were great.
29 March 2019
Unprompted review
Reply from Swimlemon
Hi Kristen,
Wow! Thank you so much for this great 5-star review. We really appreciate you being a loyal customer and helping to share the word about us. We’re here for you anytime.
So far so good
I can't really review the product because i haven't received it yet but i do like the selection and styles.
29 March 2019
Unprompted review
Reply from Swimlemon
Hi Julie,
Thank you for taking the time to leave us to note. No worries once you receive your item we're sure you will definitely love it.
So far, so good!
The reason it's only 4 Stars is because I need to get my order first and see the quality of the items. I will say, however, that the prices are great and the company is quick to offer additional discounts to get you to buy. I wish the ship time was a little shorter, though.
29 March 2019
Unprompted review
Reply from Swimlemon
Hi Stephanie,
Thank you so much for taking the time to leave this optimistic review. We really appreciate your business. Please let us know what we can do for you in the future.
cruise
just ordered my swimsuit, ordering was super easy,can’t wait. I’ve only heard good things!
28 March 2019
Unprompted review
Reply from Swimlemon
Hi Carol!
Thanks for leaving us such a wonderful review. We are optimistic that once you receive your item, you will definitely love it.
Shopping online was so easy and they…
Shopping online was so easy and they even gave me a discount code! Can’t wait to get my swimsuit and cover up!
28 March 2019
Unprompted review
Reply from Swimlemon
Hi Frenchie!
We’re so happy about your visit to our shop went so smoothly. Thank you for taking the time in leaving us a positive review. Rest assured that you will receive your order soon enough.
Horrible
Horrible. Dont order. I ordered a suit 3 weeks ago, still no suit, no shipping info, no answers from customer service, and the tracking option I received went to an app I had to download to even gain access to! Terrible experience. Cute suits but... Go somewhere else.
27 March 2019
Unprompted review
Reply from Swimlemon
Hi Jennifer!
We are extremely sorry to hear about this and even more sorry to disappoint a customer. We will be more than willing to help and address this issue. We would like to inform you that we sent you an email regarding your concern and would highly suggest checking your inbox.
Just ordered swimwear from swimlemon
Just ordered swimwear from swimlemon. Process was easy and quick. Waiting now for my purchase to see quality of the suits.
27 March 2019
Unprompted review
Reply from Swimlemon
Hi Angie!
Thanks for leaving us such a wonderful review. We’re so happy about your visit to our shop went so smoothly. Thank you for taking the time in leaving us a positive review. Looking forward to your next purchase.
DO NOT SHOP THIS WEBSITE
DO NOT SHOP THIS WEBSITE! Complete scam. I ordered 4 swimsuits. Took a month to receive and I only received 3 of the 4. Though I’ve emailed them, they have yet to respond regarding my missing suit of which they’ve charged me for. The website says 100% money back guarantee. However, they are refusing to refund me. They are willing to provide me 75% of my purchase as credit. The last thing I want is credit to this fake company. NEVER shop here.
27 March 2019
Unprompted review
Reply from Swimlemon
Hi Kristin!
We are devastated to hear you had such a bad experience with us. But please trust us, this is not a usual occurrence in our business. We want to address all your concerns and see that something like this never happens again.
Just ordered for the first time
Just ordered for the first time. The website is super easy to navigate. All the bathing suits look amazing. I ordered two and I cannot wait to receive them. Lisa
27 March 2019
Unprompted review
Reply from Swimlemon
Hi Lisa!
Thank you so much for ordering in our shop, and we agree, the site is really easy to navigate. We really appreciate your business. Please let us know what we can do for you in the future.
Reply from Swimlemon
Hi Lisa!
Thank you so much for ordering in our shop. We are happy to know that you have a very smooth and quick ordering process.
The process on signing up and getting a…
The process on signing up and getting a discount code was a bit of challenge. On the facebook it show 20% but only 15% was provided. I tried ordering a few times but was not able to complete it as the order form does not provide the discount code entry. It took me 2 days to complete the whole process.
27 March 2019
Unprompted review
Reply from Swimlemon
Hi Khim!
We totally understand your sentiments and we sincerely apologize for the inconvenience. We will look into this matter. In line with that, we have sent a direct message to your inbox. Kindly check it.
Shopping made easy.
Shopping was easy. It was nice to see how many were left and how many were in carts. Size charts were easy to read. Great selection.
26 March 2019
Unprompted review
Reply from Swimlemon
Hi Jamie!
Thank you for this awesome 5-star review. We really do appreciate you for sharing this feedback with us. Our company values to put our customers' satisfaction as the top priority. We look forward to serving you again.
Really liked selections and quick as…
Really liked selections and quick as well as easy to order.
26 March 2019
Unprompted review
Reply from Swimlemon
Hi Mariela!
We’re so happy about your visit to our shop went so smoothly. Thank you for taking the time in leaving us a positive review. We’d love to continue providing great service to awesome customers like you. Looking forward to your next purchase.
THIS COMPANY IS A FRAUD
THIS COMPANY IS A FRAUD. DO NOT EVER PURCHASE ANYTHING FROM THEM. THEY CHARGE YOUR CREDIT CARD AND DO NOT SEND MERCHANDISE FOR WEEKS. ONCE THEY SEND IT IT IS IMPOSSIBLE TO RETURN.
25 March 2019
Unprompted review
Reply from Swimlemon
Hi Dawn!
We are extremely sorry to hear about this and even more sorry to disappoint a customer. We will be more than willing to help and address this issue. We would like to inform you that we sent you an email regarding your concern and would highly suggest checking your inbox.
So far I’ve had a great experience…
So far I’ve had a great experience shopping with SwimLemon! They shipped my item right away and have been very personable with their customer service! I can’t wait to get my bathing suit! Unfortunately, the suit is too small :(
23 March 2019
Unprompted review
Reply from Swimlemon
Hi Rachel!
Thanks for leaving us such a wonderful review. We are glad that you loved our products and services, our dedicated staff will be pleased to learn of your high praise. We are optimistic that once you receive your item, you will definitely love it.
Not only will your swimsuit arrive over…
Not only will your swimsuit arrive over 2 months after ordering...but when it does, it will be the wrong one. Then, they will refuse a complete refund because they insist that they sent the correct one.
I've never left a bad review for a company before, but congrats SwimLemon...you get the honor of my first!
21 March 2019
Unprompted review
Reply from Swimlemon
Hi there!
Thank you for providing your feedback and letting us know about this issue. This will surely help us improve the services that we provide to our customers. We will make sure that this will be addressed right away. We have sent a direct message to your inbox. We humbly ask you to check it. Thank you.
Caution!!!
Caution!!!! If you normally wear a U.S. size S (4,5,6) you need to order LARGE!!! The website is beautiful and easy to use so that is worth a star or two but thats where it ends. The Asian size charts are NOT the same as US or UK (even though all the models on the site look tall). Also, you can forget returning the suit, it is complicated and costs $15-$20 to ship back to China. You are not guaranteed a refund either! Read the return rules before ordering. ****Order with extreme caution****
20 March 2019
Unprompted review
Reply from Swimlemon
Hi Ann!
We are sorry to know regarding the item that you received. We know this is hard on your part since the item did not meet your expectation. We assure you that this issue will be raised in our higher department. With regard to that, we have sent a direct message to your inbox. We would appreciate if you could check it.
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