I ordered from swim lemon and haven’t received my order I got an email asking if I had and I responded and now haven’t heard anything and I have tried to send emails and they don’t go thru anymore
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Wow! Admittedly, I was a little concerned about ordering once I read some of the reviews about slow shipping, etc. I’m thrilled to say that I had no such experience. In fact, they remained in conti... See more
Company replied
It took a while for delivery, which was fine, but know that if you're ordering for a particular trip/event. Sizes are a bit smaller than stated, and if you are long in the torso, go up at least a... See more
Company replied
The website is user friendly, and gives all views of the product you are looking at. It’s easy to imagine your body type in what you are looking at. I appreciated the sizing chart and exact measuremen... See more
Company replied
Great selection!
8 March 2019
Unprompted review
Reply from Swimlemon
Hi Patti!
Wow! Thank you so much for this great 5-star review. It was a pleasure to hear that from our valued customer like you. Looking forward to your next purchases.
Terrible shipping and customer service
Terrible shipping and customer service. It took over a month and a half to receive my items. I checked back regularly but received very minimal information from customer service - and only after repeatedly reaching out to them. One item never arrived despite the tracking saying it was delivered. Customer service provided either no response or extremely delayed responses. I will never order from SwimLemon again.
7 March 2019
Unprompted review
Reply from Swimlemon
Hi Sarah!
Our sincere apologies for the negative experience you had. Your feedback is important and we would like to make things right. We have sent a direct message to your inbox. We humbly ask you to check it. Thank you.
Beautiful swimsuits.
7 March 2019
Unprompted review
Reply from Swimlemon
Hi Nga!
Thank you for this awesome 5-star review. We really do appreciate you for sharing this feedback with us. Our company values to put our customers' satisfaction as the top priority. We look forward to serving you again.
Very dissapointing
When the 2 bikinis finally arrived.. the tops would have fitted a small chested teenager but not an adult...very dissapointing
6 March 2019
Unprompted review
Reply from Swimlemon
Hi Val!
We are sorry to know regarding the item that you received. We know this is hard on your part since the item did not meet your expectation. We assure you that this issue will be raised in our higher department.
Extremely disappointed with a lack of…customer service
Extremely disappointed with a lack of customer service. Item was ordered end January and now being beginning March I have yet to receive the item. It is listed as in transit for over 21 days which is ridiculous. And amidst several emails to secure an update, I did not receive any replies. Sorry but I do not trust this company.
6 March 2019
Unprompted review
Reply from Swimlemon
Hi Simone!
We are extremely sorry to hear about this and even more sorry to disappoint a customer. We will be more than willing to help and address this issue. We would like to inform you that we sent you an email regarding your concern and would highly suggest checking your inbox.
Seems like a great website
Seems like a great website. I am excited to get these swimsuits.
5 March 2019
Unprompted review
Reply from Swimlemon
Hi Alexa!
Thank you so much for ordering in our shop. We are sure that once you receive your item, you will definitely love it.
Easy shopping!
The website is user friendly, and gives all views of the product you are looking at. It’s easy to imagine your body type in what you are looking at. I appreciated the sizing chart and exact measurements. I like that there are many options for different ages and the price point is super affordable. Looking forward to wearing our new suits.
4 March 2019
Unprompted review
Reply from Swimlemon
Hi Jenny!
Thank you so much for commending our shop, it was a pleasure to hear that from our valued customer like you. Looking forward to your next purchases.
Reply from Swimlemon
Hi Nina!
Thank you for appreciating our collections. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We look forward to serving you again.
BEWARE!!
BEWARE!!! This site must be a scam, I haven’t received my order since September 2018 - all I get back are generic responses and emails and they all telling me it’s my problem and I can’t get a refund. It’s ridiculous the amount of money I have paid and I can’t even receive my product let alone get any customer service - DO NOT BUY FROM HERE EVER
4 March 2019
Unprompted review
Reply from Swimlemon
Hi Tarryn!
We are sorry to hear your negative feedback. We can definitely help you out with your concern. All we want here is to resolve each of customers issue. We have sent you a message in regards to your concern. Please check your inbox and looking forward to hearing from you.
Love the prices and the merchandise and…
Love the prices and the merchandise and also the discount I will purchase again
3 March 2019
Unprompted review
Reply from Swimlemon
Hi Tracy!
It’s great to read about your satisfaction and we appreciate you taking the time to share your positive review. Looking forward to your next purchase!
They are really caring their customers…
They are really caring their customers opinions thanks for customer centered services
Mrvural
2 March 2019
Unprompted review
Reply from Swimlemon
Hi Selim!
Thank you for taking the time to leave us a wonderful review, it was a pleasure to hear that from our valued customer like you. Rest assured that we will always provide excellent customer service. Looking forward to your next purchases.
Awesome customer Service
Awesome customer Service I really love the products!!!
2 March 2019
Unprompted review
Reply from Swimlemon
Hi Carmen!
It was a pleasure to hear that from our valued customer. We are here to continue providing a great service for you to enjoy. Looking forward to your next visit.
Very easy and love the products!
1 March 2019
Unprompted review
Reply from Swimlemon
Hi Becky!
We’re so happy your visit at Swimlemon went so smoothly. Thank you for taking the time in leaving us a positive review.
First time customer
So many bikini styles for every body type. Customer service is impeccable and easy to access. Can’t wait to try my new bikini !
1 March 2019
Unprompted review
Reply from Swimlemon
Hi Christina!
Thank you for taking the time to leave us such a nice review. That's how much your review means to us all. We all love what we do. So your feedback gives us all tremendous happiness and encouragement to continue working hard because it tells us that we are doing something right. Please do visit again, we'd love to have you as a customer again.
Order never arrived!
I ordered a swimsuit on January 24, got an email on January 27 saying my order had shipped along with a tracking number. After 3 emails I sent back to them I still do not have a tracking number that shows an up to date tracking and still no swimsuit. Today is March 1. I think this may be a scam and not a company at all. They just send emails but no merchandise! DO NOT ORDER from this company,
1 March 2019
Unprompted review
Reply from Swimlemon
Hi Wanda!
Our sincere apologies for the negative experience you had. Your feedback is important and we would like to make things right. We have sent a direct message to your inbox. We humbly ask you to check it. Thank you.
Buyer BEWARE!!
This company keeps sending me updates that makes it appear my order is on the way, but according to USPS tracking, it is still in China! I have sent two emails to cancel order and nobody ever gets back to me. I will be contacting my credit card company to stop payment ASAP. I leave for my trip in two days. This just sucks. I placed my order almost a month ago. Buyer BEWARE!!
1 March 2019
Unprompted review
Reply from Swimlemon
Hi there!
We are extremely sorry to hear about this and even more sorry to disappoint a customer. We will be more than willing to help and address this issue. We would like to inform you that we sent you an email regarding your concern and would highly suggest checking your inbox.
Easy time ordering my swimsuit
Easy time ordering my swimsuit. The checkout process was easy as well. Cant wait for my product to arrive in the mail!
28 February 2019
Unprompted review
Reply from Swimlemon
Hi Edyta!
Wow, we are glad to hear that you love the check out process, and we agree, the site is really easy to navigate. We really appreciate your business. Please let us know what we can do for you in the future.
Ordering from this company has been a…
Ordering from this company has been a pleasure , can’t wait to get my purchase
28 February 2019
Unprompted review
Reply from Swimlemon
Hi Kim!
You’re the best. Thank you again for sharing such a positive experience. It means the world to us.
My order is weeks late and I finally…
My order is weeks late and I finally got a response after several days of trying to contact customer service. Apparently my order is stuck in China. The order was processed and began to be shipped within 4 days of my order being placed, and it has just been sitting in China for 25 days.
28 February 2019
Unprompted review
Reply from Swimlemon
Hi Laurel!
Our sincere apologies for the negative experience you had. Your feedback is important and we would like to make things right. We have sent a direct message to your inbox. We humbly ask you to check it. Thank you.
My first but not last buy
Easy to buy, a little trouble at check out but it was solved quickly. The customer appreciation is a serious matter for this company. I will definitively buy again.
28 February 2019
Unprompted review
Reply from Swimlemon
Hi Frate!
Thanks for leaving us such a wonderful review. We take pride in giving outstanding service to every customer and we're overjoyed to receive your compliments and appreciation, customers like you that make our job wonderful.
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