Swimsport Reviews 185

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent product range, highlighting the quality and variety of items available. Many people appreciate the prompt and efficient delivery service, noting that products arrive quickly and as described. The service is frequently described as exceptional, with consumers commending the helpful and friendly staff who provide great guidance and product knowledge. Reviewers also find the prices to be fair and reasonable. A few other people also felt that while the delivery was prompt, the product was only partially effective. However, the overall sentiment remains highly positive, with many customers expressing their intention to use the company again for their swimming needs.

What people talk about most

Product

Reviewers highlight positive aspects of product. Customers consistently praise the great product range,... See more

Delivery service

Customers had positive experiences with delivery service. Reviewers consistently praise the speed and... See more

Service

Consumers find service to be positive. Many reviewers praise the speedy, efficient, and friendly service,... See more

Price

Users describe positive interactions with price, consistently finding them to be good, reasonable, or fair.... See more

Staff

Clients share positive opinions on staff. Customers consistently praise the helpfulness and excellent product... See more

Based on these reviews

Rated 5 out of 5 stars

Lovely personal relationship. I would definitely recommend visiting the shop as there is no where else in Yorkshire where you can try on these levels of race suit. Or any swim suit. I wouldn’t go an... See more

Rated 5 out of 5 stars

I felt compelled to share my experience with Swimsport — their customer service was outstanding. I had some trouble finding the right size for my son, but thanks to their friendly guidance, we finally... See more

Rated 5 out of 5 stars

Excellent customer service. I purchased an Arena swimsuit for my Granddaughter and after wearing it twice part of the arena badge came off, I sent an email to customer service and it was dealt with... See more

Rated 5 out of 5 stars

Excellent experience, really good product range with speedy efficient service! Recommended by a parent at a swim club my son attends - these are now my number 1 place to go to for swimming stuff... See more

Rated 1 out of 5 stars

I need to exchange my product. There is no way to do this easily as with other sellers. Even if I wanted to return it. Swimsport don’t take any responsibility, check their website and policies before... See more

Company replied

Rated 5 out of 5 stars

Ordered online and delivery service prompt. Bought for keen swimming member of the family. He was delighted as his previous swimming bag had worn out.

Rated 5 out of 5 stars

My Daughter is a swimmer(10) and I try and do Triathlon(48), we both buy from Swim Sport as we get Great Service and the right products Sizes and brands - Amanzi/ARENA/Finis

Rated 5 out of 5 stars

Website is easy to navigate and delivery was prompt. A small packet of sweets was included and "Many thanks" was hand written on the invoice by Lynsey. Made me smile.

Rated 5 out of 5 stars

I love shopping with Swimsport - they always have what I am looking for at a fair price and items are sent quickly. Would definitely recommend.

Rated 5 out of 5 stars

I called in at Swimsports new showroom. It’s a lovely space with easy access. The owners were really helpful. Great location, price and friendly service. Came away with some goggles for my son which... See more

Rated 5 out of 5 stars

My order arrived on the day my beautiful cat died. I found a small bag of Haribo in with my order. It really lifted me. Such a small thoughtful thing thing but such a massive impact. I cannot thank y... See more

Rated 5 out of 5 stars

Very impressed with the quality of the bag and the price was reasonable. Delivery was made within date Excellent service

Rated 5 out of 5 stars

Absolutely amazing, quick delivery and as product as described. I will be ordering from this site again.

Rated 5 out of 5 stars

Harry was made to feel really welcome and had an amazing choice to new training bags to choose from. He is awaiting his birthday to be able to use it. Thank you, Debbie

Rated 5 out of 5 stars

Top notch customer service from this place. Ordered a tech suit from them but it was too small. Emailed to sort return and whrn I called (needed the exchange in a rush) thry knew my name and sent it o... See more

Rated 5 out of 5 stars

I was allowed to try on 2 arena swim suits and they trusted me to take them home and try them. And they were expensive. I have chosen the right size ready for British. This is the best company. Lo... See more

Rated 5 out of 5 stars

Great help and advice on sizing over phone and when exchanging item. Item arrived quickly.

Rated 5 out of 5 stars

Brought as a birthday present for my granddaughter. She absolutely loves it.

Rated 5 out of 5 stars

Fantastic Service. Racesuit as described perfect condition and well packaged to protect item. Fast dispatched and delivery thank you.

Rated 3 out of 5 stars

Good service, product delivered promptly but only partially effective.

Company replied

Rated 5 out of 5 stars

Excellent prompt delivery! Website easy to use and the payment process smooth.

Rated 5 out of 5 stars

Great product at a reasonable price. Delivery was quick. Would definitely recommend.

Rated 5 out of 5 stars

Good product, good service & the website was easy to navigate.

Rated 5 out of 5 stars

Right size available. Reasonable price and quick service


Company details

  1. #8 of 37 best companies in Swimwear shop

Written by the company

Swimsport is a family run business providing a curated range of high performance swimwear, goggles, backpacks and training aids from the world's best brands such as Arena, Funky Trunks, Funkita and TYR.


Contact info

4.8

Excellent

TrustScore 5 out of 5

185 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Top notch customer service

Top notch customer service from this place. Ordered a tech suit from them but it was too small. Emailed to sort return and whrn I called (needed the exchange in a rush) thry knew my name and sent it out the next day. Definitely use them again.

10 March 2026
Unprompted review
Rated 1 out of 5 stars

Don’t buy there without reading my experience

I need to exchange my product. There is no way to do this easily as with other sellers. Even if I wanted to return it. Swimsport don’t take any responsibility, check their website and policies before buying to them!
They give an address to return the package, no way to track it, no QR code, so bad :(

1 March 2026
Unprompted review
Swimsport logo

Reply from Swimsport

I'm sorry to hear that you have had this experience Gabriela. We offer an easy and free way to exchange all "as new" items by contacting us via e-mail or phone. This provides a postage paid Tracked 48hr Royal Mail returns label.

We do not offer free returns but the details of our returns policy can be found on our website and our address for returns is included on all of our packing slips as well as the website. Customers who wish to return items can choose whichever postage they feel comfortable with.

Rated 5 out of 5 stars

Haribo

My order arrived on the day my beautiful cat died. I found a small bag of Haribo in with my order. It really lifted me. Such a small thoughtful thing thing but such a massive impact.
I cannot thank you enough for what that meant to me in that moment.

28 January 2026
Rated 5 out of 5 stars

Excellent customer service.

Excellent customer service.
I purchased an Arena swimsuit for my Granddaughter and after wearing it twice part of the arena badge came off, I sent an email to customer service and it was dealt with straight away and a new suit was sent to us with in a week.
I would definitely purchase from this company again as well as great customer service they offer good prices and a quick delivery service.

14 December 2025
Unprompted review
Rated 3 out of 5 stars

Good service

Good service, product delivered promptly but only partially effective.

24 November 2025
Swimsport logo

Reply from Swimsport

Thank you for your review and for your positive comments regarding our service and prompt delivery. We're sorry the Speedo anti-fog spray didn't met your expectations. We hope you'll shop again with Swimsport in the future.

Rated 5 out of 5 stars

Quality & delivery

Very impressed with the quality of the bag and the price was reasonable. Delivery was made within date
Excellent service

27 October 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look