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Swirl Wine Shop Reviews 642

TrustScore 4.5 out of 5

4.4

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, highlighting the excellent quality and delicious taste of the wines, often at very reasonable prices. Many appreciate the ease of the ordering process and the prompt, reliable delivery service, noting that products arrive well-packaged and secure. However, some customers also noted issues with delivery, including lost shipments, damaged bottles, and difficulties with rescheduling or tracking. A few people were dissatisfied with the wine selection, finding some bottles undrinkable or not matching their preferences, and some mentioned concerns about added sulfites.

What people talk about most

Product

Reviewers highlight positive aspects of the product. Customers appreciate the variety and selection of wines,... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising the quick and fast shipping,... See more

Quality

Users describe positive interactions with quality. Many customers praise the delicious and outstanding wines,... See more

Order

Reviewers mention positive feedback about order. Customers frequently highlight the ease of ordering online... See more

Price

Clients share positive opinions on price, consistently finding them reasonable and affordable. Many reviewers... See more

Based on these reviews

Rated 5 out of 5 stars

The best part of a good experience with any company is good communication. Mark H from Swirl did just that. I had a concern, and he kept checking to make sure everything was right, especially the deli... See more

Rated 5 out of 5 stars

I tried Swirl Wine Shop after being given a promotional gift certificate for them. Ordering was super easy and the wine arrived with in a few days. The added discounts I received just for ordering mad... See more

Rated 5 out of 5 stars

I was introduced to Swirl through my niece while searching for a good, affordable sparkling wine (Prosecco). Although I did not purchase it from Swirl, I was able to find my red blend and white wine.... See more

Rated 5 out of 5 stars

Selecting a dozen bottles for a mail-order purchase can be a tedious process. Swirl's approach--assembling "bundles" of wines that appeal to similar tastes but come from different parts of the world-... See more

Rated 3 out of 5 stars

Some of the wines I received were less than ideal. This is the issue with online wine ordering - you don’t know what you’re going to receive (or able to select), until you find out it was a dud.... See more

Company replied

Rated 5 out of 5 stars

My wife used to own a small bistro/wine shop and served some of the best wines from around the world. During that time, we both acquired a palate for good wines (borderline snobbish LOL). After securi... See more

Rated 5 out of 5 stars

When Ordered, the system picked up an old ship to address. It took several eamils to get my order sent to the correct address. Customer Service was able to get the order returned and reshipped to my b... See more

Rated 5 out of 5 stars

Customer service is incredible! Winds are delicious and ships quick. Also nice to have the option to select other commercial locations to pick up our package. Thank you SWIRL!!

Rated 5 out of 5 stars

The wine is fine in fact some of them are delicious but that would be anywhere I suppose you bought wine what makes this place different is the customer service. You couldn't ask for nicer more helpfu... See more

Rated 5 out of 5 stars

I received a promo offer for 5 bottles for 50 bucks. I love wine. 10 bucks a bottle can't be beat. Shipping was free. The wine arrived in no more than 3 days. Very informative delivery service. As I... See more

Rated 2 out of 5 stars

Ordered a 10 bottle red selection from Swirl, so far 2 of the 3 bottles I have tried are undrinkable and got tossed, Both are Californie wines, zinfandel and ganache. Can not recommend this company... See more

Company replied

Rated 5 out of 5 stars

My original delivery was lost and it became very difficult to track through Fed Ex. Swirl issued a new order and resent the complete order free of charge. That order was received very shortly after.... See more

Rated 5 out of 5 stars

Good wine, great variety, good service, fast shipping, inexpensive. Nice to have enough quality wine in the house so you never run out or you can take it to friends and family whenever needed.

Rated 1 out of 5 stars

Terrible experience. Asked to hold at Fed Ex location as they so much insisted via email/text. Then when it was finally delivered and ready to be picked up, they requested the shipment back so I could... See more

Company replied

Rated 5 out of 5 stars

Nearly half of my bottles were damaged in the original shipment (most likely due to fedex being careless). Swirl replaced the damaged bottles and were very timely in helping. The wines that I have tri... See more

Company replied

Rated 3 out of 5 stars

Too much confusion over shipping. I asked that it be shipped to my home address but received several messages asking if I wanted to pick it up at a wine shop. Fulfill customers request, not what you'd... See more

Company replied

Rated 5 out of 5 stars

Swirl has great wine at a very reasonable price. Their bundles are especially nice for me because I don't have to spend time researching wines - they give me just what I want without any hassle.

Rated 5 out of 5 stars

I'm impressed with your shipping standards. You do an excellent job of ensuring the bottles are safe during shipment. The packaging is simple, but effective.

Rated 3 out of 5 stars

Well first I decided to take a gamble with you guys since this experience was predicted on a gift thru Planet Fitness I chose to look into for my birthday. What started as a free gift I ended up payin... See more

Company replied

Rated 5 out of 5 stars

I’ve been super happy with Swirl. The price per bottle on most deals are really good and the quality of their various wines are good to excellent. I’ve recommended to several people and purchase wines... See more

Rated 5 out of 5 stars

I like Swirl because they make buying wine easy with their bundles. They also provide free shipping which I like and often have specials that are very economical.

Rated 5 out of 5 stars

Have not got one that I didn’t like and I’m just at three bottles and oddly enough they are similar and taste but so far I give you A+greT hmmx coffee

Rated 5 out of 5 stars

I am a satisfied customer. I thought the prices were very reasonable. I received my order quickly with no problems. I am enjoying these wines immensely. I plan to order again in the future.

Rated 5 out of 5 stars

After much issues due to FEDEX' obtuse lack of response, all bottles were delivered and are being enjoyed. Thank you for the patience and support.

Rated 5 out of 5 stars

so easy to order...love trying new wines and have loved all of them... great option to pick up locally if I'm not home at delivery time... great customer service when I had questions!

Rated 5 out of 5 stars

Delivery was quick, carried to my front porch...my a nice, cute FED EX guy...wine is great...Great selection my friends and I ! Thank you...customer for ever! Sincerely, Desiree Zerebnick

Rated 5 out of 5 stars

We have enjoyed the variety of wines with all of them above expectations. Wines have shipped soon after purchase. We will continue to purchase wines from Swirl Wine Shop

Rated 5 out of 5 stars

The wines are inexpensive and so far I have enjoyed them all. The delivery is awesome, I have the wine delivered to my local FedEx so no worries about having to be home at delivery time.

Rated 5 out of 5 stars

I’ve loved every wine I’ve gotten from them so far! Decided to try the 12 pack of white wines and got a great price for them! I love that you can receive credits and they always have some sort of sale... See more

Rated 5 out of 5 stars

It was easy to order online and track the packages. Having the option to have it delivered to Walgreens, Shipping Depot etc., and pick up at my convenience was great.

Rated 5 out of 5 stars

This was my first order and I purchased it as a gift. I was very impressed with the delivery time, ease of ordering, packaging of the wine and quality of the wine. I will definitely order again.

Rated 5 out of 5 stars

Good selection of wine that we have trouble finding in our area at a decent price--sweeter whites and roses. Fast delivery too.

Rated 5 out of 5 stars

Their selection of wine is limited, but I haven't had a bottle I didn't like, and the prices are agreeable, especially when there's a special deal.

Rated 5 out of 5 stars

The shopping experience was great. Good product for the money. Bought as a Christmas gift. The company has reached out and offered several discounts.

Rated 5 out of 5 stars

Swirl has a good selection of wines, and periodically makes offers we cannot refuse! Shipping is swift, reliable and easy to track.

Rated 1 out of 5 stars

Every one of your wines has sulfites added in them. Additional sulfites don't deal with me very politely and I can't drink them. So I bought 6 plus bottles of wine and they're trash. I filled out on... See more

Company replied

Rated 5 out of 5 stars

My first time placing an order with you. I am impressed with the variety, pricing and the speed of the delivery. You'll be hearing from me again and will be sharing your site with friends and family.... See more

Rated 5 out of 5 stars

Received my shipment quickly found a perfect imported wine from Spain I love it I'm about to order my third box

Rated 5 out of 5 stars

I ordered three bottles of sweet wine. My order was sent promptly and was well packaged. I opened a bottle, and it was great. There are still two more to go, but I drink wine occasionally and not d... See more

Rated 5 out of 5 stars

I have not yet tried the three bottles of wine that I purchased but the communication and packaging of said bottles has been brilliant! Thank you

Rated 5 out of 5 stars

Really good wine at an affordable price. Can’t beat the price and there’s quite a few we’ve ordered several times over. I prefer buying what we like over the variety sets.

Rated 5 out of 5 stars

I really enjoyed the wine I ordered. All were new labels to me and they were fantastic! I have already re-ordered some and trying new ones. And the free shipping was an added bonus.

Rated 5 out of 5 stars

This is my second order with Swirl and I am not disappointed. The bottles were securely placed in the box and mailed without incident.

Rated 4 out of 5 stars

The prices very reasonable and shipping was as advertised. Packaging seemed appropriate to keep bottles safe and not have a mess with a broken or leaky bottle. Unfortunately, I have not had any of the... See more

Rated 1 out of 5 stars

First of all, if you want great wine at a good price point, look for anything in the $10 range at your local wine shop from Australia or Argentina, or a nice cheap French red blend. Dont fall for... See more

Company replied

Rated 4 out of 5 stars

The order process was fine but I would have appreciated a greater selection of Pinot Noir from Northwest. The status communication, delivery to pickup spot and pickup was a good experience. The follow... See more

Rated 5 out of 5 stars

The wines we purchased arrive right on time and VERY well protected. We can’t wait to try a new as-yet untasted variety of wines. This could be the start of something new for us. Thank you Swirl.

Rated 5 out of 5 stars

I love that you have sales! I love that you give credit for wine sales! I love that the shipments arrive quickly! I love that you use Fedx in our area! You packaging makes sure nothing arrives broke... See more

Rated 1 out of 5 stars

Everything! You charged way to much for shipping, I was supposed to receive sweet wines and did Not, I received dry! So far I have dumped 2 bottles, they were absolutely disgusting! Never again horrid... See more

Company replied

Rated 2 out of 5 stars

The only reason I decided to try their wines is because I received a $30 coupon from Primal Queen products I was taking. I ordered 3 wines. Did not like any of them. Not impressed at all. I ha... See more

Company replied

Rated 1 out of 5 stars

Delivery was very fast. Wines were good. I received a link to re-order, there was an ad “10 bottle bundle for $100” clicked on the ad and have yet to find anything other than a six bottle bundle(click... See more

Company replied

Rated 2 out of 5 stars

Overall you did good, even corrected my address as it was entered incorrectly. But I never got my wine, because the redirecting fed ex came on days and times no one was home to sign for the wine. I tr... See more

Company replied

Rated 1 out of 5 stars

Their customer service is HORRIBLE. I sent them a couple emails and they just decided to completely ignore me when I asked them to cancel my order. I will never order from these swindlers again.

Company replied


Company details

  1. Wine shop
  2. Winery

Written by the company

At Swirl, wine is more than a drink, it's a ritual. Swirl is your one stop destination, where you can find premium wines to enhance everyday moments, at reasonable prices. Our goal is to provide you with premium wine that fits your lifestyle. Whether you prefer a bold red, a crisp white, or a sweet rosé, our selection has something for all tastes. Great for gifting as well! We offer a wide selection of curated bundles at varying price points and bottle counts. We also offer the option to choose your own wines. With dry and sweet wines available, the options are endless, and never any commitment.

Swirl Wine Shop

Wine your way

Buy what you want, when you want, all with no hassle at Swirl Wine Shop.

Choose your own wines

We believe wine should be personal. That’s why we let you choose your own bottles. Whether you're after trusted favorites or excited to try something new, you're in control every time you order!

Curated collections for every taste

Discover our expertly curated wine collections—available in a variety of bottle counts, styles, and color combinations. From dry to sweet, red to white, or perfectly mixed, there's something for everyone. Whether you're exploring new flavors or stocking up on favorites, our collections make it easy to enjoy great wine, your way.

Visit store    Shop bottles    Shop collections

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

642 reviews

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Replied to 97% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

I’ve loved every wine I’ve gotten from…

I’ve loved every wine I’ve gotten from them so far! Decided to try the 12 pack of white wines and got a great price for them! I love that you can receive credits and they always have some sort of sale or way of savings! First time buying wine online and now this is the only way I’ll be buying wine from now on!

16 December 2025
Unprompted review
Rated 5 out of 5 stars

Will definitely order again…

I tried Swirl Wine Shop after being given a promotional gift certificate for them. Ordering was super easy and the wine arrived with in a few days. The added discounts I received just for ordering made it an easy decision to order a bundle! It’s so nice to try new wines and not have to search through the inventory and hope I make good choices. I’ll definitely order from them again!

29 December 2025
Unprompted review
Rated 5 out of 5 stars

I love ordering from Swirl Wine Shop

I love ordering from Swirl Wine Shop. It gives me a chance to experience several different types of wine that you normally can't find at the local wine store. The prices are less than I can buy at my local stores for premium wines. A good value for the money.

1 January 2026
Unprompted review
Rated 3 out of 5 stars

Well first I decided to take a gamble…

Well first I decided to take a gamble with you guys since this experience was predicted on a gift thru Planet Fitness I chose to look into for my birthday. What started as a free gift I ended up paying for. It was cool 😎 and the experience was ok. When dealing with gifts such has this one can become apprehensive about the whole thing. IT'S DONE I DID IT!

23 December 2025
Swirl Wine Shop logo

Reply from Swirl Wine Shop

Hi Curtis! We appreciate your feedback. If there's anything we can do to improve your experience with us, please let us know!

Rated 3 out of 5 stars

The wine is not exceptional

The wine is not exceptional. It is average at best. What time do you open in the AM?

22 December 2025
Swirl Wine Shop logo

Reply from Swirl Wine Shop

Hi Paul! Thank you for your feedback, we'd love to hear about which wines you did not enjoy and why, so we can better recommend wines that will suit your palate. We also have a 100% satisfaction guarantee. Simply email us at service@swirlwineshop.com.

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