Swissquote Reviews 

Swissquote repeatedly and insistently demands proof of origin of funds, requesting much beyond what is required by KYC.

I'm a citizen of an EU country, I have transferred savings to my Swissquote Luxembourg account from my own bank account in EU-based bank, the amounts of low thousands of EUR.

Every now and then I receive an email from their customer service requesting more proof of origin of funds. No details, no numbers, no legal justification, just "provide more proof of origin of funds". I submitted multiple times documents from their list of accepted documents but then after some time another request arrives.

The email requesting proof of origin is brief and vague but it looks that meanwhile they suspend the Swissquote account. The incoming bank transfers don't arrive neither they are bounced back to the bank account, the outgoing transfers don't arrive to the bank account.

At this point they have much more financial and personal information about me than I feel comfortable sharing with them, and yet the funds I deposited are not accessible. Accepting the initial deposits entraps the client into fallacy of sunk cost as then Swissquote follows with their predatory requests.

Now cherry on top. Their "multi currency virtual debit card" doesn't deduct from the balance in corresponding currency. The card transactions are always converted to EUR and if needed are creating negative balance in EUR with very aggressive interest, leaving the balance in the currency of the transaction untouched. Customer service still insists that the card picks automatically the balance in the right currency. This is hopeless.

I absolutely do not recommend using Swissquote services. They keep on creating problems and are litigious. Their practices are predatory.

The bank takes ages to whitelist a wallet address and even after the whitelisting you need a lot of patience for the execution of a crypto-transfer. In my case it has been now over a week and still counting.

The same problem with me - they asking to prove my savings - my long time savings from my salary, saved in my bank account in EU registered bank! I transferred my saved money from EU registered bank to Swissquate bank account and now must proof that these money is mine - it is unbelievable! they asking to prove that EU citizen money saved in in EU registered bank are "clean" - it is absolutely bullshit. keep away from them

I (EU citizen), opened an account with "Swissquote" (Luxembourg) at the end of August to serve as my investment broker and I deposited ~100k EUR from my main home bank (which is one of the oldest Scandinavian banks) and invested in ETF.

At the end of October, I received a letter requiring me to "prove the origin of funds," or else my account "may be blocked." I spent half the day gathering documents from my home bank to show that the funds were mainly from my salary (I provided bank statements showing my income for the past five years, tax declarations for the past five years, salary slips for the past six months, and a bank account statement showing my cash balance at the beginning of 2025). I also provided an Excel spreadsheet with a summary, so everything was very transparent and clear.

Last night I repeatedly received the same letter with the same proof requirements and no comments explaining what exactly they wanted in additional or what is wrong with provided documents...so I have second notice that they may block my account...

Meanwhile, a week ago (November 9), their online banking stopped working. All I got was a message saying, "No such account." There were no notifications or support; just "No such account" - with my 100,000 eur. I have wrote them letters, called, but no any answer (ok, it was weekend) and later system started working himself .... A bank employee approached me via telephone after five days "to help with my account" with all my savings...

If you want the same experience, go ahead. But I am selling all my assets and leaving this bank.

As a long time customer I can say how good is Swissquote service.
Never had any major issues or always solved on time.
Custome service is very good, smooth communication and the mobile app improves a lot even if it still needs some improvement. Swissquote is also your trust partner for your crypto or any investments. I recommended this bank to my friends many times.

I did the Satoshi test now 6 days ago and it went through! But the bank is still not validating it and is blocking the transaction. SHAME ON SWISSQUOTE AND NEVER AGAIN!

I like the easy of manage, but dislike that the bank takes fee in every transaction or trading.

Service is expensive, UX is unintuitive and readability is significantly worse than competition products. The app needs an overhaul top to bottom.

Clear, practical, lot of products, great customer service.

Easy to use, a wide range of US products accessible.

One of the best world banks, amazing services, low fees, free card payments, free transfers and many other outstanding features...thank you

Easy trading - good overview.

Simple and easy to place orders. User friendly tool for retail investors.

Just great experience

Just a Quick question, how long does it take to open an account?

Just impossibile to use. The user experience of this app seems something so obsolete. I have regrets starting the account with them but it's a learning. Beside the ux of the app, even the information that are given are just clunky and unhelpful. I just don't know how in 2025 they can offer such bed product

Great products and great service

Its trading system is very good. Since it is also a Swiss Bank, it is a very safe institution. The only thing it has lacking is that it cannot issue a physical debit card to users who are from a non-European country.. Overall, I still highly recommend Swissquote to all serious traders who look for a safe and reliable trading and investment platform..