Swissquote Reviews 

very easy to use. very useful tools

Very high hidden fees for currency conversions. The platform is very unclear as well.

Platform full of BUGS & GLITCHES.
Worst and most discriminatory trading bank around. They totally ignore any complaint, and non-existent customer support. Card the issue most of the time don’t even work.
This bank is bombarded by hackers which still your data and money (FINMA advised them to fix issues).
My complaint to OMBUDSMAN, in Zurich, was ignored as they have non-binding power.
Now suing them, in Court.
Next month will start proceeding.
Took all screenshots and video, as you perfectly know, Mr.Burkie (CEO of bank) !!!
No chance with me man.
Stay away from it, and do as I do, write bad review, once a month, to expose findings, and advise others, and, in the end, sue. Period.

My experience on the last 2 withdrawals (times I have asked Swissquote to transfer money out to my personal beneficiary) it has been disastrous.

The first time- I received no update for 48hrs post my payment request - so I had to call them… only then did they say that they wanted further information on the beneficiary - even though we had paid to this beneficiary 3 times prior. No problem, all information requested was submitted - and then approved only 24hrs later. Annoying they did not alert me of this requirement within 48hrs of me contacting them. So from the day of requesting the payment to the beneficiary receiving the funds was 5 days - ridiculous. It’s 2026, not 1990. They pretend it’s regulation, but it’s incompetence that delayed me in this instance.

Roll on yesterday, I sent a new request for a payment to the same beneficiary. Payment rejected. No reason stated. Even the customer service clerk said it’s unusual - the cash was available, the benenficiary approved.

It’s starting to feel like they do not like releasing funds.

Be aware - as it delays beneficiaries receiving money - and can cause issues down the chain.

Excellent monitoring and trading platform for securities of any kind. Straight forward display of actual situation, easy trading format, and if needed, excellent training courses.

Great app, easy to handle. Never had any issues with it. Always worked fine 🙌😎

pretty sh1tty institution, blocked my account out of the blue i barely made any actions provided them with a bunch of documents for my origin of wealth and a bunch more
they took over 2 months before blocking my account completely while my account was frozen with over 140k in it!!!!!! i had to chase them to do something about my frozen account always was told they would call me back but never received a call from them not even once.
extremely disappointed with this insitution, seemed robust at the beggining but turned out to be a complete flop borderline fraud
my 140k!!! were being held for over 3 months they crap all over me while refusing to send my funds back to my original bank account despite it had been over a month despite them receiving my physical letter with bank details only when my lawyer contacted them directly and gave them a notice before suing did I get a response and my money. props to vance&sterling the lawfirm that represented me and swissquote is super ignorant.

Worst trading app ever. Super High fees. Impossible to remove money from your account. Impossible to get connected with somebody that helps you!!
Would give 0 stars if it would be possible

Professional, secure, and highly reliable. Top-tier Swiss reliability. I have been using the Swissquote application for over a year and a half. Professional platform with excellent security standards and a wide range of investment options. The perfect choice for serious investors who prioritize transparency and trust. Excellent support service. The phone support is very professional and helpful.
Highly recommended.

I applied for an account with Swissquote over four months ago, and to this day I have not received any meaningful feedback or update regarding my application. This level of delay is disappointing, especially from a company that positions itself as a reliable and professional financial institution. A simple acknowledgment or status update would have gone a long way in maintaining trust.

To be fair, Swissquote does have several strong points. Their platform is well-known for offering a wide range of financial instruments, including stocks, ETFs, forex, and cryptocurrencies. The tools and research features are generally considered solid, and the overall ecosystem appears robust for both beginner and experienced investors. There is clearly value in what they offer.

However, these positives are overshadowed by a few critical weaknesses. The most notable issue, aside from the lack of communication, is their relatively high fee structure. Compared to other brokers, trading and service fees can feel excessive, which raises expectations for customer service and operational efficiency—expectations that, in my case, have not been met.

I hope Swissquote takes this feedback seriously. Improving communication and reducing onboarding delays should be a priority. There is potential here, but without addressing these issues, the overall client experience risks falling short.

They should be able to resolve these concerns promptly.

Iam waiting 3-4 month for a Account and still i cant use it.
Because of the money i Transit and still nothing i want my money back or give me the account i cant wait anymore!!!!

It's the all in one banking platform. Easy to use, compelling and provides first class information and training.

Made an enquiry over a week ago - no response. If I had stated the value I'm pretty sure they would have leapt at it. Another nonsense company. NOT RECOMMENDED.

On April 7, 2026 I deposited 5 ETH to my Swissquote account. The transaction is confirmed on-chain but has been sitting in "Pending Reason: Waiting for bank validation" ever since.

Timeline:
- April 7 — Deposit sent (confirmed on-chain)
- April 10 — Contacted support asking for status. No substantive reply
- April 14 — Support requested an ID document. I uploaded it the same day
- April 23 (today) — Still no acknowledgment, no estimated timeline, no follow-up questions

I am not asking for special treatment — only a real human update on what is blocking the validation and when it will be resolved. Over two weeks of complete silence on a five-figure deposit is not what I expect from a Swiss bank.

Issue: 3324599

Would appreciate someone from the team actually owning this case.

Great to operate with SQ

Overall very good. Prices are very fair, among the cheapest in Switzerland. Mobile app is decent, but would be nice to have some more details and information about your portfolio available.

I opened an account with Swissquote and transferred money on March 27. They said the account would be ready in 2–3 days. It’s now April 15 and I still can’t even log in. I’ve contacted support twice and both times I got the exact same copy-paste reply saying my request was forwarded to the “relevant department.” No update, no timeline, nothing.

Meanwhile my money is just sitting there and I have zero access to it. In my last message I asked them very clearly to either open the account or reject the application and send my money back. Still no response.

I feel pretty powerless, does anyone know how can i get my money back?