Swiss Sense Reviews 

Really bad customer service after sales. I got the wrong product and had a lot of stress to manage my order. Three months later I still have not my order. Even though worst bed I ever bought! That price is not even worth it.

We were very pleased with our experience at Swiss Sense. The sales person was friendly, knowledgeable and helpful at the Berlin shop.

The advice in the store in Münster was really very good, but unfortunately the installation and after-sales service was a disaster. 6 weeks ago the bed was delivered, but incorrectly and incompletely assembled. The result was damage to the frame and fabric. We were then promised repair and a price reduction, but after several phone calls and e-mails nothing has happened until today. Unfortunately we have to make an effort with our legal protection insurance now. It's a pity that for SwissSense the customer doesn't play a role after the purchase contract is signed...

Excellent service & consulting. We found the bed we searched for.

Glad to find the company.

Have fun

I’m looking very forward for my new bed .. the service still can’t tell me when it’s getting shipped I’m waiting now since January
The service is horrible they told me in one mail I need to wait they will tell me when it’s getting ready. such a stupid answer thanks

I'm very disappointed... Very poor customer service.

At the delivery day they forgot some parts of the bed.
Later the customer service ignored the agreement to fix the problem
I still have no answer to my mails

Now 5 Weeks later the parts are still missing...

Customer service is awful. They promised us either a new headboard or 125 Euro discount, so, since we aren't that picky, we decided that the scratch on the headboard is easily covered with our pillows and instead of making the re-order a part, decided to have them refund us 125 Euros. A promise that they have not kept.

Either they don't have the funds or they just don't care. Somehow you are only a good customer until they have your money, after that you’re irrelevant.

Next time we wont be going back, and certainly wont be recommending Swiss Sense

I am very happy with the product, but delivery was a nightmare

We have bought the bed in Munich and we are extremely satisfied! We have never slept that good. I don’t have pain in my back and I don’t wake up in the night anymore. The advice in the store was really good/helpful and also the delivery was perfect and fast. We would recommend the bed to everybody.

The bed was delivered in middle November 2018. The workers (Hermes) left the cardboard boxes all over the street during the assemble time. The light set was never installed because it was broken. I have contacted the customer service in November and December. A new set of lights are sitting by my bed since December waiting for installation. An appointment was scheduled to January. The worker did not come was sick, new appointment for today the 8. 02.2019. The worker called me to inform that he cannot come because the daughter is sick. No new appointment was given. Called Swiss Sense customer service just now and was informed I must wait that the company that is responsible for the lights intalation to contact me, but...I have to bare in mind it might take time because they have a technical problem and their phone and emails are not working. If it was not happening to me, I guess I could laugh of this situation because it is so unreal. Swiss sense charges a lot for the beds and then saves money with the middle man that makes the installations. Very disappointed with the service.

Online super, in der Filiale war der Kunde kein König.

It is a most horrible bed. It feels like sleeping in a cheap hammock, the matress offers no support or firmness whatsoever. It's shapeless and soft beyond belief. We visited the local store in Hanover, Germany, where we bought the product, to aks about our options after 2 weeks of sleepless nights. The sales person told us that he had to check the bed himself as he couldn't understand our complaints and wanted to see if the bed was poorly manufactured, So we agreed that he would visit us on Wednesday, 21st November at seven-ish in the evening. Well - he never showed up. That's our Swiss Sense experience in a nutshell.

Worst customer service ever - unkind, ignorant, lack of competence!
Hard words but honest. If you exactly know, what you want to buy you can buy a product at Swiss sense. If not, leave it!

We are very satisfied with the bed from Swiss sense. We would like to specifically mention that Mathias Janutsch was very kind and personalised the proper bed for us. We recommend the company and Mathias too!

Delivered on time and the top matras is absolutely brilliant! We decided to go for the Aeromax Superior and it's simply heaven.

Good quality bed but terrible service.

The comfort is very good I never slept that good.
But the service, arrangement and the consulting regarding to issues we are facing is terrifying. No flexibility or customer care in finding an appointment. Take it our leave it kind of for 2 appointments, hopefully tomorrow will be the last one....

We purchased a boxspring bed.
Positive experience: from dutch support line during order and later with followup, bed quality is very good, delivery service in Switzerland very good and precise.
Negative experience in: delivery time was 13 weeks instead of 8, German support line (our order was handled in Germany) difficult to reach by phone, online form request responded in approx 2 weeks, direct emails not responded.

It is impossible to say how bad this company is. 12 weeks, 6 visits to the store, 8 phone calls and still no bed. Terrible experience altogether.