Renting in the UK as a UK resident the pick up requirements vary by company. For Switch in Milton Keynes it was one of the more onerous: Drivers Licence DVLA code Two proofs of address (onlin... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Kings Lynn, Saddlebow. Really helpful on collection. Lack of customer wifi access caused issues. As my passport was out of date I needed to provide utility statements. Laura was amazingly helpful... See more
Company replied
Great telephone customer service also Gary and his colleague who delivered the car were absolutely brilliant.Switch were absolutely spot on from start to finish. The car was beautiful and I enjoyed ev... See more
Company replied
Motability customer - Worcester branch. After some false starts from the other companies in the chain, Switch were fantastic. Received my hire car within 24 hours of first contact. Neil and... See more
Company replied
Company details
Written by the company
Switch is a new vehicle rental brand from Scot Group Ltd which operates the Thrifty network throughout the UK. Switch is a sister brand to Thrifty and offers flexible car and van rental services to businesses and personal customers with a focus on responding to the quickly changing needs of the market, while delivering complete customer satisfaction. Switch currently operates in over 80 locations in the UK and has a fleet of over 20,000 vehicles. Whilst Switch is brand new, it's backed by over 50 years of rental experience.
Contact info
Matford Park Road, Marsh Barton , EX2 8AW, United Kingdom
- 01392 411171
- customer.service@switchcarrental.co.uk
- switchcarrental.co.uk
4.2
Great
503 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Very friendly helpful showed me…
Very friendly helpful showed me everything I needed to know asked me if I needed anymore help perfect gentleman
Mrs naheed niaz from Wolverhampton
17 July 2026
Unprompted review
Reply from Switch Car Rental
Hi Ste,
Thank you for taking the time to share your feedback. We are delighted to hear that you found our service friendly, helpful, and informative. Providing clear guidance and ensuring our customers feel fully supported is very important to us. We truly appreciate your kind words and look forward to assisting you again in the future.
Warm regards,
The Switch Team
We hired the car from Truro Branch…
We hired the car from Truro Branch Sergio was so helpful and explained everything
The whole atmosphere at the depot was fantastic we would definitely hire a car here again
Well done to them
9 July 2026
Unprompted review
Reply from Switch Car Rental
Hi Sandra,
We're delighted to hear that you had such a positive experience with our Truro Branch. Sergio will be pleased to know that his helpfulness and clear explanations made your hire process so easy and enjoyable. It's also wonderful to hear that the friendly atmosphere at the depot stood out during your visit. We truly appreciate your kind words and your recommendation.
We look forward to welcoming you back the next time you need a vehicle.
Warm regards,
The Switch Team
Came into Dudley Branch and what a…
Came into Dudley Branch and what a great experience from start to finish, the young man who showed me around the car was nothing but professional friendly and a great credit to your team!
Upon returning the vehicle I was welcomed by him again, and he offered us water which in this heat is a life saver.
Thank you Kausar, we will be back to see you soon.
15 July 2026
Unprompted review
Reply from Switch Car Rental
Hi Lee,
Thank you for your wonderful feedback! We're delighted to hear that you had such a positive experience at our Dudley Branch.
Kausar will be thrilled to hear your kind words. Providing friendly, professional service and making our customers feel welcome is something we take great pride in, so it's fantastic to know he made such a positive impression during both your collection and return visit.
We truly appreciate you taking the time to share your experience, and we look forward to welcoming you back again soon.
Warm regards,
The Switch Team
Friendly, helpful and reliable service
I use these guys a lot and the service is always first class. Would highly recommend. Particular chuck-up to the Worcester branch and the guys who do the deliveries and pickups - Ian & Neil especially. Always friendly and professional, and delivering a great service.
16 July 2026
Unprompted review
Reply from Switch Car Rental
Hi Richard,
Thank you for your continued support and recommendation. We're delighted to hear that you consistently receive first-class service from our team. A special thank you for highlighting our Worcester branch, as well as Ian and Neil. We're pleased to know their friendly and professional approach makes a difference and helps deliver a great experience every time. We'll be sure to pass on your kind comments to them. We look forward to helping you again soon.
Warm regards,
The Switch Team
Hired car
The service was brilliant very kind gentleman Naheed Niamh from wolves branch.
Explained everything clearly
16 July 2026
Unprompted review
Reply from Switch Car Rental
Hi Sarah,
Thank you for your wonderful feedback. We're delighted to hear that Naheed at our Wolverhampton branch provided such brilliant service. It's great to know he was kind, professional, and explained everything clearly. We'll be sure to pass on your comments to him. We appreciate your support and look forward to assisting you again in the future.
Warm regards,
The Switch Team
Mehwish was very efficient and speedy…
Mehwish was very efficient and speedy and professional would recommend
15 July 2026
Unprompted review
Reply from Switch Car Rental
Hi Charles,
Thank you for your kind feedback. We're delighted to hear that Mehwish provided such efficient, professional service. We truly appreciate your recommendation and will be sure to share your comments .
Warm regards,
The Switch Team
Friendly staff Mehwish was really…
Friendly staff Mehwish was really helpful.
15 July 2026
Unprompted review
Reply from Switch Car Rental
Hi,
Thank you for your kind feedback. We're delighted to hear that you found our staff friendly and that Mehwish was particularly helpful. We will be sure to pass your compliments. We look forward to welcoming you again soon!
Warm regards,
The Switch Team
Professional mannerism and welcoming…
Professional mannerism and welcoming staff from Brockton and sheikh
14 July 2026
Unprompted review
Reply from Switch Car Rental
Hi Annie,
Thank you for your kind feedback. We're delighted to hear that you found Sheikh professional, welcoming, and helpful. We truly appreciate your comments and look forward to seeing you again soon.
Warm regards,
The Switch Team
Great staff and fast delivery.
We had our hire car (via motorbility) dropped off to our door by Stuart and I have to say his professionalism and attention to detail was fantastic, he took his time to explain all of the features of the vehicle as well how to get in touch should we have any issues. Thank you Stuart and keep up the good work. I would also like to thank the customer care team that kept us fully informed and up to date with relevant delivery times and details regarding our vehicle.
2 July 2026
Unprompted review
Reply from Switch Car Rental
Hi Jack,
Thank you for taking the time to leave a review. It's always great to hear when our team have made a great impression. We would love to pass this feedback onto Stuart directly so please let us know which location your rental was from.
Warm regards,
The Switch Team
Loverly kind gentleman niaz from…
Loverly kind gentleman niaz from Wolverhampton branch, was happy with service and communication
14 July 2026
Unprompted review
Reply from Switch Car Rental
Hi,
Thank you for your kind review. We're delighted to hear that Niaz at our Wolverhampton branch provided such excellent service and communication. We'll be sure to pass on your lovely feedback to him. We appreciate your support and look forward to assisting you again in the future.
Warm regards,
The Switch Team
Fantastic service
Fantastic service, very thorough handover from Mr Naheed Niaz. Super service from the Wolverhampton branch.
13 July 2026
Unprompted review
Reply from Switch Car Rental
Hi Colin,
Thank you for your wonderful feedback. We're delighted to hear that you received fantastic service and that Mr Naheed Niaz provided such a thorough handover. I'll be sure to pass on your kind comments to Naheed and the Wolverhampton branch team. We truly appreciate your support.
Warm regards,
The Switch Team
Hirers please be careful when you’re…
Hirers please be careful when you’re hiring from this company as I filled up a car on hire the fuel pump clicked off as the car was full Iv put got a email saying £18 pounds has been taken from my bank after filling up I done less than 4 miles how’s that fair no way could I get that amount in it it clicked telling me the car was full
13 July 2026
Unprompted review
Reply from Switch Car Rental
Hi Mr Dukes,
Thank you for taking the time to share your feedback. While we understand that unexpected charges are never welcome, the fuel charge has been applied correctly. Having reviewed the rental records, the fuel level at the time of collection was recorded on the check-in inspection report, which shows that the vehicle was not supplied with a full tank. A copy of this report was sent to you by email for your reference. While we appreciate this may not be the outcome you were hoping for, the documentation available supports the charge and, as such, we are unable to make any amendments.
Warm regards,
The Switch Team
DO NOT HIRE FROM SWITCH
In May 2026, we booked an MG HS 5 Door A/C "or similar" through CarJet, who subcontracted this to Switch, part of the Scot Group.
Switch 'switched' the MG to a Cupra Leon Hatchback, describing this as an "upgrade". That is patently incorrect, since the boot space is 507L in the MG [search “parkers mg hs review/practicality”], against only 380L in the Cupra [search “parkers cupra leon review/practicality”].
The 25% reduction in space caused considerable distress and difficulty when transporting parents in their late eighties and nineties, who were forced to travel without their necessary walking aids.
When the fault was pointed out, compensation should have been issued proactively.
However, as can be seen from their response below, neither CarJet nor Switch has provided a satisfactory resolution several weeks after the hire, requiring the initiation of formal complaints to regulatory and financial bodies.
7 May 2026
Unprompted review
Reply from Switch Car Rental
Hi Ian,
Thank you for making us aware of the issues that you have faced with the vehicle provided for your rental. Unfortunately, our system does show that the correct vehicle was provided although I do understand that this was not suitable for your needs on this trip. As your booking was booked and paid for via a third part provider any refund request would need to be discussed with them directly.
Warm regards,
The Switch Team
Overall good
Overall good. Slight delay in picking up car due to computer issues. Copy of credit card statement showing my address of card used was requested, which wasn’t clear on initial t&c’s requested.
13 July 2026
Unprompted review
Reply from Switch Car Rental
Hi Edward,
Thank you for your feedback. We're pleased to hear that your overall experience was good. We apologise for the slight delay at vehicle collection, which was caused by temporary computer issues. We also appreciate your comments regarding the proof of address requirement. We understand that the need for a copy of the credit card statement was not as clear as it could have been in our terms and conditions, and we will review our communication to make this requirement more explicit for future customers. Thank you for bringing this to our attention, and we hope to welcome you again soon.
Warm regards,
The Switch Team
Had an amazing experience today picking…
Had an amazing experience today picking up my mothers vehicle staff were amazing but sheikh went above and beyond, showed me all the features on the and also showed me the ventilation seats which was so Cool. Thank you sheikh
10 July 2026
Unprompted review
Reply from Switch Car Rental
Hi Humera,
Thank you for taking the time to leave such a wonderful review.
We're delighted to hear that you had an amazing experience collecting your mother's vehicle and that our team made you feel welcome. It's especially great to know that Sheikh went above and beyond by taking the time to explain the vehicle's features and demonstrate the ventilated seats!
We'll be sure to pass on your kind words to Sheikh, who will be thrilled to know his efforts made such a positive impression.
We look forward to seeing you again in the future.
Warm regards,
The Switch Team
Very bad experience with this company
Very bad experience with this company. I made a reservation through booking. Com whilst home in NZ. On arrival in UK I needed to modify it. They could not be contacted either by myself or the booking com chat line agent. I have subsequently cancelled and gone elsewhere. This has cost me a great deal of stress, time and now money. I would like compensation. Please respond. Peter Day
10 July 2026
Unprompted review
Reply from Switch Car Rental
Hi Peter,
Thank you for taking the time to share your feedback. We are very sorry to hear about the difficulties you experienced when trying to modify your reservation and the frustration this caused during your trip. We would like the opportunity to investigate your concerns further, including the communication issues you encountered and your request for compensation. Please contact our Customer Services team at customer.service@switchcarrental.co.uk with your booking reference and contact details and we will review your case.
Warm regards,
The Switch Team
Came in to collect a car and was…
Came in to collect a car and was greeted by Subhan who provided exceptional customer service and made us feel welcome.
we had no issues at all due to his understanding of our needs
well done. Beckton Branch
11 July 2026
Unprompted review
Reply from Switch Car Rental
Hi Aftab,
Thank you for taking the time to share your feedback. We're delighted to hear that Subhan provided you with exceptional customer service and made you feel welcome at our Beckton branch. We pride ourselves on understanding our customers' needs and delivering a smooth, hassle-free experience, so it's great to know that Subhan achieved this during your visit.
We will be sure to pass on your kind comments to him and the team. We truly appreciate your support and look forward to welcoming you back again soon.
Warm regards,
The Switch Team
Absolutely awful manager works here…
Absolutely awful manager works here rude with an attitude problem. Abused my wife rude to me because she had 5 contracts to close. Refused to give invoice or receipt or return deposit upon return of car. Seriously worried about acceptance of this kind of behaviour. Will never be using ever again. Appalling behaviour. Crappy service crappy staff crappy processes. Avoid avoid avoid.
10 July 2026
Unprompted review
Reply from Switch Car Rental
Hi Shea,
We are sorry to hear that you feel dissatisfied with your experience. We take all customer feedback seriously and do not tolerate unprofessional behaviour from any member of our team.
We would welcome the opportunity to discuss your concerns directly and review the details of your booking. Please contact us at us at customer.service@switchcarrental.co.uk so that we can investigate the matter fully and work towards a resolution.
Thank you for bringing your concerns to our attention.
Warm regards,
The Switch Team
Excellent service from start to finish.
Excellent service from start to finish.
Switch had my car delivered early morning the following day when speaking with them the evening before to book the car hire .
The lovely lady that dropped the car off made sure before she left that I was comfortable with the car after going over everything and showing me how to use all the tech in it as it was different from my car .
Unfortunately when I had the hire car it was involved in someone causing it extensive damage and I could not fault switch for all there help and kindness regarding what happened as I was so upset and anxious about how to deal with this unfortunate incident.
I would 100 percent recommend Switch car hire to anyone needing car hire and will always be happy to use them again if ever needed. I feel they deserve a higher than 5* rating for their excellent overall service .
Thank you Switch for all your help and kindness that I received from you.
9 July 2026
Unprompted review
Reply from Switch Car Rental
Hi Sharon,
Thank you so much for your wonderful review and kind words. We are delighted to hear that you were happy with the service you received from start to finish. We're especially pleased that our delivery driver was able to help you feel comfortable and confident with the hire vehicle before setting off. Providing a friendly, personal service is something we pride ourselves on.
Your recommendation means a great deal to us, and we're truly grateful for your feedback. Thank you for choosing Switch Car Hire, and we look forward to assisting you again in the future should you ever need us.
Warm regards,
The Switch Team
Delivered with a smile on time thank…
Delivered with a smile on time thank you Niaz from Wolverhampton
9 July 2026
Unprompted review
Reply from Switch Car Rental
Hi Mr Neal,
Thank you for your review! We're delighted to hear that Niaz from Wolverhampton delivered your vehicle on time and with a smile. Providing a friendly and reliable service is what we strive for, and your feedback is greatly appreciated.
Warm regards,
The Switch Team
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