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Review summary

Created with AI, based on recent reviews

Looking at 88 reviews, reviewers had a great experience with this company. Customers are really happy with the staff, describing them as professional, knowledgeable, and very helpful. People frequently highlight the excellent customer service, appreciating the personalized and informative approach that often leads to significant savings on household expenses like energy and broadband. Many found the service efficient and easy to use, with agents going the extra mile to explain everything clearly. However, some customers were dissatisfied with the contact process, mentioning issues with immediate phone calls from suppliers after providing their details, sometimes without having made a decision. There were also instances where people felt their personal information was shared too broadly, leading to unwanted calls. A few other people also felt that the service was not always clear, with some experiencing difficulties in getting quotes or receiving follow-up communication.

What people talk about most

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the staff for being very... See more

Customer communications

Customers consistently note negative experiences with contact. Many reviewers report receiving unwanted calls... See more

Price

Reviewers mention ambiguous feedback about price. Many customers report significant cost savings, with some... See more

Customer service

Customers had positive experiences with customer service. Many reviewers praised the agents for being... See more

Service

Clients share ambiguous opinions on service. Many customers report positive experiences, praising helpful and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I inadvertantly registered my email address with them. I used their contact form from their website asking to be removed. Email response within minutes saying my email had been removed. Impressed wi... See more

Company replied

Rated 4 out of 5 stars

It seems that when you ask Switcheroo to find a better deal for electricity, it costs you nothing, and the next thing that happens is a supplier contacts you directly - presumably the one with the bes... See more

Rated 4 out of 5 stars

I wanted a better deal on my gas electric as iam with OVO they are expensive.so got a text off switcharoo saying they found better deals .so gave my details and 90sec later British gas phoned .and... See more

Company replied

Rated 4 out of 5 stars

Was a missunderstanding thought was been contacted by a scammer & not british gas contacted british gas & the missundersatnding has been resolved is better price energy to fit my budget due to unforta... See more


Company details

  1. Price comparison site

Written by the company

The smarter way to save on all of your home bills. No longer do you need to trawl the internet to find the very best energy, broadband and mobile deals, we have them all under one roof! Save hundreds per year by comparing our deals today.


Contact info

3.9

Great

TrustScore 4 out of 5

414 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 84% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Yearly bill difference

Compared my bills from last year to now after switching. Saved over £600 on energy and broadband combined. Numbers don’t lie, innit.

16 February 2025
Unprompted review
Switcheroo logo

Reply from Switcheroo

Dear Customer,

That’s an incredible saving £600 back in your pocket is no small win! Love to hear that Switcheroo helped make that happen. Enjoy the extra cash, and thanks for sharing your results!

Best regards,
The Switcheroo Team

Rated 4 out of 5 stars

Straight forward to use but would be…

Straight forward to use but would be better if it was the whole market.

26 February 2025
Unprompted review
Switcheroo logo

Reply from Switcheroo

Dear Customer,

Appreciate your feedback! We aim to make comparing as simple as possible and are always working to expand our options. Hopefully, you still found a great deal that works for you!

Best regards,
The Switcheroo Team

Rated 1 out of 5 stars

I wanted a quote for 75 business…

I wanted a quote for 75 business mobiles, but wasn't going to continue with the site after it started harvesting all information.. Suspect a scam/spam site purely there to collect your information.

27 February 2025
Unprompted review
Switcheroo logo

Reply from Switcheroo

Dear Alistair,

Sorry if the process felt frustrating. we’re definitely not a scam! For business mobile quotes, we just need some details to match you with the best deals, but we totally get your concerns. If you'd like, drop us an email at info@switcheroo.co.uk, and we’ll be happy to help directly. no hassle, no spam. we’ll do our best to sort it for you.

Best regards,
The Switcheroo Team

Rated 1 out of 5 stars

Liars - it is NOT possible to get an immediate online quote

Not possible to get an immediate online quote for business electricity; yet another site which makes this claim, then wastes your time asking for lots of information, before telling you one of "our operatives will now call you back". I don't want my time wasted by some random sales person, I want an online quote!! Luckily, as I'm aware of the lies these sites tell, I didn't use my own number!

26 February 2025
Unprompted review
Switcheroo logo

Reply from Switcheroo

Dear Customer,

Sorry to hear this wasn’t the experience you were expecting. We’re sorry for any inconvenience and appreciate your feedback. Business energy quotes can be a bit trickier, which is why we sometimes need a few extra details to make sure you’re getting the most accurate deal. We understand this may not be ideal, and we’d be happy to assist you directly to find the best deal without any hassle. Please email us at info@switcheroo.co.uk, and we’ll do our best to help you.

Best regards,
The Switcheroo Team

Rated 5 out of 5 stars

Great for comparing energy

19 February 2025
Unprompted review
Switcheroo logo

Reply from Switcheroo

Dear Customer,

Fantastic to hear you found the energy comparison useful! We aim to make finding the best deal as simple as possible.

Best regards
The Switcheroo Team

Rated 5 out of 5 stars

Just brilliant

Just brilliant

18 February 2025
Unprompted review
Switcheroo logo

Reply from Switcheroo

Dear Customer,

Thank you! We're so glad to hear that. If you ever need anything else, don't hesitate to reach out.

Best regards,
The Switcheroo Team

Rated 5 out of 5 stars

Interesting site

Interesting site, and its actually useful. Does what it say on the tin, and then some.

14 February 2025
Unprompted review
Switcheroo logo

Reply from Switcheroo

Hi Jason,

Thanks for the great feedback! We’re so pleased you found it useful. If you ever need assistance or have any questions, we’re here to help!

Best regards,
The Switcheroo Team

Rated 5 out of 5 stars

Excellent customer service

The lady I spoke with was lovely. She was very helpful, clear in what the offer was, patient in waiting for me to gather information needed and was helpful in finding the right deal for us. Our bills have been extortionate and with the cost of living rising, it is a breath of fresh air for someone to offer such savings. I look forward to lower bills with good customer service in the near future.

13 February 2025
Unprompted review
Switcheroo logo

Reply from Switcheroo

Hi Tania,

We’re so pleased to hear that you had such a positive experience with our team. It’s great to know the process was clear, patient, and helpful in finding the right deal for you. With rising costs, saving on bills can make a real difference, and we’re glad we could help. Wishing you smooth service and lower bills ahead!

Best regards,
The Switcheroo Team

Rated 5 out of 5 stars

Quick Progress

I completed the online form and immediately received and a call from a helpful lady who explained the process. I was amazed with the savings to be made. I agreed to the transfer and look forward to my bills being lower.

10 February 2025
Unprompted review
Switcheroo logo

Reply from Switcheroo

Hi Tim,

It’s fantastic to hear that the process was smooth and that you found the savings impressive! We’re glad our team could assist you, and we hope you enjoy the lower bills. Thanks for sharing your experience!

Best regards,
The Switcheroo Team

Rated 5 out of 5 stars

Brilliant!

Easy and fast to find best deal and change supplier

5 February 2025
Unprompted review
Switcheroo logo

Reply from Switcheroo

Dear Customer,

We’re so happy to hear you found the best deal quickly and had a smooth supplier switch. Thanks for your feedback!

Best regards,
The Switcheroo Team

Rated 5 out of 5 stars

This service is helpful by assisting…

This service is helpful by assisting customers like myself with many different types of services where both customer and company are helping each other to save money

2 February 2025
Unprompted review
Switcheroo logo

Reply from Switcheroo

Dear Customer,

We really appreciate your kind words. It is great to hear you found the service helpful and that both customers and companies can benefit from the savings. Thanks for sharing your experience!

Best regards,
The Switcheroo Team

Rated 5 out of 5 stars

Super quick and easy to use

Super quick and easy to use, finding the best deals

24 January 2025
Unprompted review
Switcheroo logo

Reply from Switcheroo

Hi Claire,

We’re glad you found the process quick and easy! Helping you find the best deals without any hassle is what we’re here for. Thanks for your feedback!

Best regards,
The Switcheroo Team

Rated 4 out of 5 stars

Easy to use.

Easy to use.

22 January 2025
Unprompted review
Switcheroo logo

Reply from Switcheroo

Dear Carol,

Thank you for the kind words! Glad you had a great experience.

Best regards,
The Switcheroo Team

Rated 5 out of 5 stars

Great

Great. Recommended

22 January 2025
Unprompted review
Switcheroo logo

Reply from Switcheroo

Dear Customer,

Thank you for the kind words and recommendation! We’re so glad you had a great experience.

Best regards,
The Switcheroo Team

Rated 1 out of 5 stars

Do not use their website!! Scam Callers

Do not use their website! Beware! If you put in your details, you will be bombarded with calls from all over the UK claiming they are from a ‘particular provider’. These are all scams! This company sell your details onto third parties. Within the past 24 hours I have had 5 calls from a number addressed in hull. I finally answered and found out it’s a scam. Do your due diligence people. It’s best to stick to reputable companies, this one is a big NO! Remove my details from your company records!

20 January 2025
Unprompted review
Switcheroo logo

Reply from Switcheroo

Dear Customer,

Thank you for bringing this to our attention. We want to assure you that Switcheroo is not a scam, and we take your concerns seriously. The calls you’ve received from the Hull number are from one of our trusted partners, who can provide an energy quote based on your request.

We apologise for any inconvenience caused and understand how frustrating this can be. If you’d prefer not to receive further calls, please email us at info@switcheroo.co.uk, and we will promptly process the removal of your details and resolve this matter.

We are here to help if you have any further concerns.

Best regards,
The Switcheroo Team

Rated 5 out of 5 stars

Fast and quick results.

20 January 2025
Unprompted review
Switcheroo logo

Reply from Switcheroo

Hi Jodie,

We’re so pleased to hear that! Thank you for sharing your experience!

Best regards,
The Switcheroo Team

Rated 5 out of 5 stars

40% saving

Entered my details online and received a call immediately after, saved 40% off my gas and electric and was so easy

9 November 2024
Unprompted review
Switcheroo logo

Reply from Switcheroo

Hi Nina,

Thank you for sharing your experience! We’re delighted to hear how quick and easy the process was for you and saving 40% is fantastic. Enjoy the savings!

Best regards,
The Switcheroo Team

Rated 5 out of 5 stars

Very good as I am a new resident in the…

Very good as I am a new resident in the UK. Recommended for new residents to utilise

9 December 2024
Unprompted review
Switcheroo logo

Reply from Switcheroo

Hi Ahmad,

Thank you for your review! We’re so pleased to hear Switcheroo was helpful to you as a new resident. We’re here to make things simple for everyone, welcome to the UK!

Best regards,
The Switcheroo Team

Rated 1 out of 5 stars

They sell your details to service…

They sell your details to service providers. I just received a call from a life insurance company, nothing to do with what I used switcheroo for.

27 November 2024
Unprompted review
Switcheroo logo

Reply from Switcheroo

Hi Richard,

We’re sorry to hear this and take your concerns seriously. We only share details in accordance with our Privacy Policy. Please contact us at info@switcheroo.co.uk and we’ll investigate this further for you. Please let us know if we can do anything to help.

Best regards,
The Switcheroo Team

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