Mike from support was very helpful! His explanation was clear and directly addressed my concerns. Thank you for the great service!
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See what reviewers are saying
Due to my older age it is important for me to get in touch with a human being to ask for assistance in case of any possible technical problems. I am happy about the super fast and competent reply in o... See more
The plugin is good at what it does, correcting small timing errors, though sometimes a little manual adjustment is also required. However, that is a small point; it really does save a lot of time.... See more
Great plugins. The download process was a bit tricky to find the relevant links. It is compatible with FL Studio but the workflow is so slow. I used to use a standalone version which worked much faste... See more
Company details
Written by the company
Synchro Arts are the creators of legendary plug-ins Revoice Pro and VocAlign, used by music production and audio post professionals worldwide.
Contact info
125 Old Broad Street, 15th Floor, EC2N 1AR, London, United Kingdom
- 0800 107 7220
- synchroarts.com
4.4
Excellent
113 reviews
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The best customer service ever!
I’m so impressed with the support I received. The agent sent me clear instructions to resolve my issue and it all worked seamlessly.
10 August 2022
Unprompted review
Reply from Synchro Arts
We're pleased to hear that, thanks for letting us know 😄
I had some urgent iLok issues
I had some urgent iLok issues with my purchase of vocalign ultra , and the customer service from Synchro Arts was fast, efficient and pleasant, which is very refreshing .I am a very happy customer !
5 August 2022
Unprompted review
Reply from Synchro Arts
We're really pleased we could help, thank you for letting us know.
Thank you to Renato for very fast…
Thank you to Renato for very fast support service and detailed information used to solve my issue.
Despite my many questions, he was able to look up all my actions and records and provide the steps I needed to resolve my issue. Saved me $$.
Thank you
26 July 2022
Unprompted review
Reply from Synchro Arts
Glad to hear it. We've passed on your comments to Renato, thank you for your review!
Superb support
Superb support! I have been using Vocalign Project for sometime with no issues but recently had a problem using it with the latest version of Cubase Pro (12.0.30). Initially support were unable to solve my issue but they kept in regular contact and eventually solved my problem. Very impressed, a great product and great customer service. A big thank you to Renato.
22 July 2022
Unprompted review
Reply from Synchro Arts
That's great to hear, thank you for you comments – we've passed them on to Renato!
This was the best customer experience…
This was the best customer experience from any company ever. Renato was very helpful and knowledgeable.
18 June 2022
Unprompted review
Reply from Synchro Arts
Thank you for your kind words, we're really glad you had a great experience with us – we've let Renato know!
Vocalign ultra M1
I had been waiting on the release of the new Ilok software and upon its release I experienced a few issues with the authentication of vocalign ultra. I had reached out to customer service and was immediately greeted with a warm welcome and a quick solution. They were able to provide me with a new download of their software that they were working on that was compatible with the Apple M1 Monterey architecture. Install was easy and fast and as soon as I booted up my DAW’s I was good to go and working like I had never stopped before. I am not sure how much detail I Can provide about the beta release that they provided me but it’s safe to say that the software stable and works better than the original. Kudos to my customer service Representative Renato. Give that man a raise.
17 March 2022
Unprompted review
Reply from Synchro Arts
We've passed on your comments to Renato, thank you for your review!
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