Synergy Car Leasing Reviews 

739
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 202 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the knowledgeable team for providing exceptionally helpful advice, friendly support, and maintaining transparent communication throughout the entire vehicle leasing journey. People consistently highlight that the transaction process is wonderfully smooth, highly efficient, and completely stress-free from initial inquiry to final handover. However, some reviewers noted occasional operational issues such as unexpected delivery date delays, vehicle transit damage, or communication hurdles during their specific order stages. Consumers also mentioned encountering complex administrative requirements or minor logistical hiccups when coordinating handover dates and managing all necessary documentation carefully.

What people talk about most

Staff

Users describe positive interactions with staff, praising them for being professional, helpful, and... See more

Service

Customers had positive experiences with service, highlighting a seamless, efficient, and professional leasing... See more

Customer service

Reviewers highlight positive aspects of customer service, describing representatives as knowledgeable,... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting smooth and efficient... See more

User experience

Consumers find user experience to be exceptionally positive and straightforward. Reviewers frequently... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Chris was fantastic all the way through the process in finding our second car with Synergy. Genuinely felt he tried to find the best deal for us and understood exactly what we wanted. No hard sell... See more

Company replied

Rated 5 out of 5 stars

Chris is simply brilliant! I can’t recommend Synergy enough! Their service is incredibly fast and efficient, with more than enough help throughout the process. I received my amazing Cupra Born within... See more

Company replied

Rated 5 out of 5 stars

Extremely good customer service from Sanj and the team! Their help and advice made the whole process completely seamless. This is my second time leasing through Synergy, and both experiences have been... See more

Company replied

Rated 5 out of 5 stars

Craig & his team at Synergy are always really helpful. We get a first class service at a good competitive price. The after sales care is as good as the pre sales care as well, so any queries we ha... See more

Company replied


Company details

  1. #17 of 37 best companies in Leasing service
  2. #21 of 37 best companies in Car rental service
  3. #4 of 7 best companies in Van rental agency

Written by the company

Synergy Car Leasing is a leading vehicle leasing provider in the UK. We offer business and personal leasing to private individuals and all types of organisations. We supply all makes and models of cars and vans, including electric and hybrid vehicles. With nationwide UK delivery, and ongoing support throughout the duration of your lease, our dedicated account managers are on hand to deliver an excellent leasing experience. Synergy also offers a complimentary fleet review for companies. We are specialists in helping SMEs manage their fleet, reduce emissions and drive efficiency. Our fleet management team can help secure ongoing credit facilities and discounted manufacturer terms. We can also offer an easy-to-use online portal to help you run and manage your fleet. Synergy Salary Sacrifice supports your business to attract and retain your best talent, with tax efficient salary sacrifice schemes and our easy-to-use online portal. Synergy Salary Sacrifice can be tailored to the requirements of your business. We support with documentation, payroll information as well as employer protection options if an employee leaves your business and has a salary sacrifice car to return. Synergy Re-Lease offers used car leasing to both business and personal customers; offering excellent value with all the convenience of leasing. Established since 2006, Synergy is a multi-award winning business, with a friendly and professional team based in the beautiful spa town of Harrogate in North Yorkshire. We're available to offer help and support 7 days a week. You're in safe hands with us.


Contact info

4.8

Excellent

TrustScore 5 out of 5

739 reviews

5-star
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1-star

Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 48 hours

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4.8

All reviews

(739)

194 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

First class service

Great price, first class service as always ( Matt Hunt )

9 January 2026
Synergy Car Leasing logo

Reply from Synergy Car Leasing

Thank you so much for your fantastic review! We’re thrilled to know that we continue to provide first class service here at Synergy and have shared your kind words with Matt and the rest of the team.

Rated 5 out of 5 stars

Tom was helpful throughout the whole…

Tom was helpful throughout the whole leasing process with quick and helpful responses
Simple and easy delivery and will be using synergy again

11 November 2025
Unprompted review
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Reply from Synergy Car Leasing

Many thanks for your five-star review! We are delighted to read that we provided a quick leasing process with helpful responses, and that the delivery was simple and easy. We have passed your kind words on to Tom and the rest of the Synergy team. Thanks again for choosing to lease with Synergy and we look forward to assisting you again in the future.

Rated 5 out of 5 stars

Fantastic lease deals

Great communications efficient processes and fantastic lease deals

8 January 2026
Unprompted review
Synergy Car Leasing logo

Reply from Synergy Car Leasing

Thank you for your kind five-star review! It’s great to know that we provided fantastic lease deals, that we communicated well and that you found our processes efficient. Thanks again!

Rated 5 out of 5 stars

This is my second Business lease with…

This is my second Business lease with Synergy
They are great to deal with and try and answer all your questions quickly.

You also get a dedicated account manager.
The only thing to do is read the terms and conditions before you agree as it can be hard to cancel an order without penalties. This is standard i guess with most companies so should not affect the great service from them!

1 December 2025
Unprompted review
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Reply from Synergy Car Leasing

Many thanks for taking the time to leave such detailed feedback. We very much value our long-standing customers and we’re delighted to know that you found us great to deal with and that we responded quickly with answering you questions. Thanks again for choosing to lease with Synergy.

Rated 5 out of 5 stars

Brilliant experience on two occasions

We have used Synergy Car Leasing twice now, and more specifically Jordan Ford who has been fantastic. We have found them to be extremely helpful, often going above and beyond to ensure a smooth process. Communication is brilliant both in the preparation stage and follow up after car delivery and no query goes unanswered.

6 November 2025
Unprompted review
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Reply from Synergy Car Leasing

Thank you so much for your five-star review. It’s great to know that you continue to have a brilliant experience with us here at Synergy. We are glad to read that you have found us helpful and that we have communicated well throughout. We truly value your kind words and have shared them with Jordan and the rest of the team. Thanks again for choosing to lease with Synergy.

Rated 5 out of 5 stars

Alistair was very insightful and…

Alistair was very insightful and extremely diligent in his suggestions of vehicles based on our initial conversations. He answered all my questions promptly and the process ordering the vehicle was very smooth and I’m very happy with my vehicle. My 2nd time using Synergy would happily recommend to anyone.

14 November 2025
Unprompted review
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Reply from Synergy Car Leasing

Many thanks for taking the time to leave feedback on your recent experience with Synergy and for your continued valued business. We are delighted to read that we answered all of your questions promptly and that you have found the ordering process smooth. It's also fantastic to know that you are happy with your vehicle and that you feel able to recommend us. We truly appreciate your kind words have shared them with Alistair and the rest of the Synergy team. Thanks again!

Rated 5 out of 5 stars

Synergy car leasing

I have been associated with Synergy car leasing for almost 7 years and have found them outstanding. Nothing is difficult and all matters are dealt with in a timely way.

3 November 2025
Unprompted review
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Reply from Synergy Car Leasing

Thank you so much for your five-star feedback and for your continued valued business. It’s fantastic to read that you have found our service outstanding and that we deal with all matters in a timely way. We truly appreciate your kind words.

Rated 5 out of 5 stars

Excellent customer service in very…

Excellent customer service in very trying circumstances

3 January 2026
Synergy Car Leasing logo

Reply from Synergy Car Leasing

Many thanks for your positive five-star review. We are thrilled to read that you found our customer service excellent.

Rated 5 out of 5 stars

Excellent service

Craig & his team at Synergy are always really helpful. We get a first class service at a good competitive price. The after sales care is as good as the pre sales care as well, so any queries we have following on from the delivery of our vehicles is excellent.
I would definitely recommend to anyone looking for a broker to find them their new van or car.

22 December 2025
Unprompted review
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Reply from Synergy Car Leasing

Thank you so much for taking the time to leave such detailed feedback on your recent experience with Synergy. We very much value our long-standing customers and we're happy to read that we provided first class service at a good, competitive price. It's also fantastic to read that you found our after sales service just as good, and that you feel able to recommend us. We truly appreciate your kind words and have passed them on to Craig and the rest of the Synergy team!

Rated 5 out of 5 stars

More than happy with the service…

More than happy with the service provided from ordering to delivery I was kept in the loop every step of the way.

4 November 2025
Unprompted review
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Reply from Synergy Car Leasing

Thank you very much for your five-star feedback! We are thrilled to read that you are happy with the service that we provided from ordering to delivery, and that we kept you in the loop every step of the way. Thanks again for choosing to lease with Synergy!

Rated 5 out of 5 stars

Fab Service throughout!

Chris was so helpful right from the start and answered the many questions i had.
The weekly updates were great and created the excitement of getting a new car, super service also from the delivery team.
Thank you.

12 December 2025
Unprompted review
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Reply from Synergy Car Leasing

Thank you for taking the time to leave a review on your recent experience with Synergy. We are delighted to read that we provided fab service throughout with weekly updates. It’s also great to read that we were helpful from the start and that we were able to answer all your questions. We’ve shared your kind words with Chris and the rest of the Synergy team. Thanks again!

Rated 5 out of 5 stars

Ellie at Synergy has been very helpful…

Ellie at Synergy has been very helpful in growing our fleet and my persoal car

1 January 2026
Synergy Car Leasing logo

Reply from Synergy Car Leasing

Many thanks for your fantastic five-star feedback. It’s great to read that we’ve been helpful in growing your fleet and have shared your kind words with Ellie and the rest of the Synergy team.

Rated 5 out of 5 stars

Great service

Great service , nothing too much trouble .
Highly recommend these if you're looking to lease .

4 December 2025
Unprompted review
Synergy Car Leasing logo

Reply from Synergy Car Leasing

Thank you so much for your kind feedback. We are thrilled to read that we provided great service and that you feel able to recommend us. Thanks again for choosing to lease with Synergy.

Rated 5 out of 5 stars

simple and clear sales process

simple and clear sales process; competitive pricing and good choice of vehicles

23 December 2025
Synergy Car Leasing logo

Reply from Synergy Car Leasing

Many thanks for taking the time to leave a review on your recent experience with Synergy! We are delighted to read that we provided a simple and clear sales process with competitive pricing and a good choice of vehicles. We truly appreciate your kind words!

Rated 5 out of 5 stars

Friendly service.

Friendly service.

22 December 2025
Synergy Car Leasing logo

Reply from Synergy Car Leasing

Thank you so much for your five-star feedback. It’s fantastic to read that we provided friendly service!

Rated 5 out of 5 stars

Great service from Chris and Team at Synergy

Chris was fantastic all the way through the process in finding our second car with Synergy. Genuinely felt he tried to find the best deal for us and understood exactly what we wanted.
No hard sell or constant chasing calls like many of the other companies we had quotes with. Smooth process from start to finish.
Very personable, friendly and professional and would have no hesitation in recommending him or the company in the future.

20 November 2025
Unprompted review
Synergy Car Leasing logo

Reply from Synergy Car Leasing

Thank you so much for taking the time to leave feedback on your recent experience with Synergy, and for your continued valued business. We are thrilled to read that you found the process smooth from start to finish, and that you found us friendly, professional and personable. We have shared your kind comments with Chris and the rest of the Synergy team.

Rated 5 out of 5 stars

Great Communication

From the very first contact I had with Synergy right up to getting my vehicle and beyond , their customer service has been second to none . I was new to leasing , so I was quite nervous, Synergy helped me every step of the way and were always quick to respond answering promptly and questions or concerns I had . I would most certainly use them again .

17 December 2025
Synergy Car Leasing logo

Reply from Synergy Car Leasing

Thank you very much for taking the time to leave feedback on your recent experience with Synergy. We are delighted to read that we provided great communication with quick responses and helped you every step of the way. We truly appreciate your kind words and look forward to assisting you again in the future!

Rated 5 out of 5 stars

Tara Gibson was extremely helpful

Tara Gibson was extremely helpful. The whole process was made very easy and communication was very good. A painless experience and would highly recommend.

12 December 2025
Unprompted review
Synergy Car Leasing logo

Reply from Synergy Car Leasing

Thank you so much for your five-star feedback. It’s fantastic to know that we provided helpful service and communicated well throughout. We’re also delighted to read that you found the whole process very easy and that you feel able to recommend us. We have shared your kind words with Tara and the rest of the Synergy team.

Rated 5 out of 5 stars

Very efficient and professional

An amazing team that have assisted me again in obtaining another vehicle. Always there when i need any assitance, help or advise.

20 November 2025
Unprompted review
Synergy Car Leasing logo

Reply from Synergy Car Leasing

Many thanks for your positive five-star review and for your continued valued business. We are thrilled to read that you found us efficient and professional. We truly appreciate your kind words.

Rated 5 out of 5 stars

They kept me updated all the way…

They kept me updated all the way through, if I had any questions it was answered promptly

5 December 2025
Synergy Car Leasing logo

Reply from Synergy Car Leasing

Thank you very much for your kind review! It’s great to know that we kept you updated throughout and promptly answered any questions that you had.

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