Synergy EV Reviews 

231
TrustScore 5 out of 5

5.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 56 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional and highly knowledgeable staff who arrive promptly and complete installations with impressive efficiency. People consistently appreciate the clear communication and expert advice provided regarding the best EV charger options. Consumers also highlight the seamless app setup and thorough demonstrations explaining how everything works before departure. Reviewers note that workspaces are consistently left exceptionally clean, tidy, and entirely free of any packaging mess. Many buyers emphasize that these polite engineers go above and beyond to guarantee complete customer satisfaction. Every person expressing an opinion describes a smooth, hassle-free process from the initial office call to final completion.

What people talk about most

Staff

Customers consistently report positive experiences with staff, highlighting their professionalism,... See more

Service

Users describe positive interactions with service, highlighting punctual and professional installers who... See more

User experience

Customers consistently note positive experiences with user experience from start to finish. Consumers... See more

Application

Clients share positive opinions on app functionality and support. Reviewers consistently mention that staff... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Lewis your engineer made a fantastic job today, he was polite and his work was efficient thorough throughout, clean and tidy up afterwards would highly recommend, And would like him to come back t... See more

Rated 5 out of 5 stars

Lewis (Brand) fitted our Ohme kit today. Arrived at time agreed, very friendly & knowledgeable, great communication. Job done in 2 1/2 hours, including fixing an earthing problem in the kitchen. Helpe... See more

Rated 5 out of 5 stars

i had Lewis Brand install my OHME home pro today, what a great experiance, he was extremely polite, friendly, and professional.. super tidy, no cables or mess left behind, cleaned everything, very nea... See more

Rated 5 out of 5 stars

Robert installed our new EV charger and did a brilliant job. He was very professional, punctual, and friendly. The installation was carried out quickly and to a very high standard. Everything was left... See more


Company details

  1. Electrical installation service
  2. Electrician

Written by the company

Synergy EV are a family run electric car charger installation company based in the south east serving all of Kent, Surrey and London.


Contact info

5.0

Excellent

TrustScore 5 out of 5

231 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

5.0

All reviews

(231)

36 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

FIRST CLASS SERVICE

From start to finish a first class service. Easy to generate a quote on the app taking photos of the meter, circuit board etc and a phone call from the office within 24 hours confirmed the price. A date was agreed for installation and Richard and Luke arrived as planned and within very short order, despite the weather, had neatly connected up the charger, demonstrated how it worked, cleaned up and left me to admire their handy work. The whole experience was a pleasure from the highly efficient ladies in the office to the superb installation. Highly recommended.

10 January 2023
Unprompted review
Synergy EV logo

Reply from Synergy EV

Philip, Thank you for such an amazing review!! We are extremely happy to hear that you received a superb experience from Richard and Luke! They are extremely happy to hear you are happy! Thank you, Synergy EV!

Rated 5 out of 5 stars

Couldn't have been easier.

Full marks. They were helpful in choosing a charger, available to install it quickly, competitively priced, and did a nice job with the install. Would highly recommend them.

8 December 2022
Unprompted review
Synergy EV logo

Reply from Synergy EV

Hi, thank you for such a great review! We are happy to hear that you are extremely happy with your installation. Thank you, Synergy EV!

Rated 5 out of 5 stars

Quick and Easeey Install

The team were on time on a wintry morning and got straight to it. They were able to install where we had chosen and provided a quick and clean install. Power was out for less than 10 mins to swap in the Charger which is necessary and they gave good warning and were bang on how long it would be out for with all the prep done before hand. Would recommend to friends and neighbours looking for a home charger.

13 December 2022
Unprompted review
Synergy EV logo

Reply from Synergy EV

Hello, Thank you for such an amazing review! We are happy to hear you are happy and that you would recommend us to your friends and family! Thank you, Synergy EV!

Rated 5 out of 5 stars

Highly recommended!

From the quote process to the installation, Synergy EV have been superb. Their online quote process is great - take photos etc. of where wanting to install etc. and the advice given by the company on which charger to install was instructive and helpful. Could have 'up-sold' a more expensive charger (for solar panels) but clear advice given about the viability/ cost benefit of this and advised a cheaper alternative (Easee).
The two engineers who came to do the installation turned up on time with a warning phone call 30 mins prior to turning up. Very efficient and tidy.
Haven't actually got my car yet so haven't tested for operation yet. But so far would highly recommend.

12 December 2022
Unprompted review
Synergy EV logo

Reply from Synergy EV

Hi Conrad, Thank you for an amazing 5 star review! We are extremely happy to hear you are happy with your installation and would recommend us. Thank you, Synergy EV!

Rated 5 out of 5 stars

Very friendly and efficient service

Very friendly and efficient service. Recommended

8 December 2022
Unprompted review
Synergy EV logo

Reply from Synergy EV

Hi Leo, thank you for your 5 star review. We are happy to hear you are happy with your installation. Thank you, Synergy EV!

Rated 5 out of 5 stars

Super experience - thank you

The whole experience was an absolute breeze. Left my details on Easee website and had a call back from Richard at SynergyEV within 48 hours. We agreed a price and he and Luke came out two days later. Fitting of the charger was no problem, they then tidied up and went through how the charger app works.
Super effort guys - thank you

8 December 2022
Unprompted review
Synergy EV logo

Reply from Synergy EV

Hi Mr O, thank you for such a great 5 star review. We are happy to hear you a had a great experience and are happy with your install. Thank you, Synergy EV!

Rated 5 out of 5 stars

Friendly and informative

Great advice and communication throughout - I was never left in the dark, and the advice given was very helpful. The guys stayed to get the job done, and even came back the next day, and the next day, to fix an issue. Great team - will use again, and would recommend.

2 December 2022
Unprompted review
Synergy EV logo

Reply from Synergy EV

Hi Michael, Thank you for an amazing 5 star review. We are happy to hear you had a great service from our guys and that we were able to resolve the issue. Thank you, Synergy EV!

Rated 5 out of 5 stars

Ev charger fitted

The fitters arrived on time, got straight on with the job and left without fuss having done a very neat and tidy job.

30 November 2022
Unprompted review
Synergy EV logo

Reply from Synergy EV

Hi Charles, Thank you for your 5 star review. We are glad to hear you are happy with your install. Thank you, Synergy EV!

Rated 5 out of 5 stars

Great experience from start to finish

Great experience from start to finish. Everything went according to plan, installation was really quick and everyone I talked to was knowledgeable and friendly. Would highly recommend.

6 December 2022
Unprompted review
Synergy EV logo

Reply from Synergy EV

Hi Michael, Thank you for such a great 5 star review. We are extremely happy to hear you had a great experience. Thank you, Synergy EV!

Rated 5 out of 5 stars

Excellent Service...

Synergy EV provide a great service from start to finish. They responded quickly to my initial enquiry and made some great recommendations. The team arrived exactly as planned and they went above and beyond my expectations when it comes finish and attention to detail. Luke clearly explained the operation of the new charger and they left everything clean and tidy. I couldn't recommend then more.

23 November 2022
Unprompted review
Synergy EV logo

Reply from Synergy EV

Hi Tom, thank you so much for your 5 star review! We are so glad you had a great service from our team. Thank you, Synergy EV!

Rated 5 out of 5 stars

Fantastic service!

Cannot fault Synergy EV. Our whole experience from start to finish was fantastic. Stevie was very friendly and knowledgable on the phone when going through the installation process and went out of her way to book us an installation before our EV was due to be picked up.

We had a call the night before the install from Luke to let us know they would be arriving a little earlier than anticipated, followed by another call half an hour before they were due to arrive on the day.

The install itself was fitted by Luke and Richard who were both friendly and professional. They ran through the installation with us and managed to find a way to run the cables via the underfloor void to avoid having any ugly wires showing. Everything was left clean and tidy.

We are very impressed with the way they work, our Easee One was fitted within the hour and Luke went through how it all worked and even left us his details incase we had any questions afterwards.

We've had our EV for just over 2 weeks now and used our charger for the first time last week. It couldn't have been easier.

If you're looking for someone to install your EV Charger, you really don't need to look any further. Synergy EV ticks all the boxes, they're friendly, knowledgeable and provide their service with a smile. We really couldn't have asked for more.

31 October 2022
Unprompted review
Synergy EV logo

Reply from Synergy EV

Hi Maria, Thank you for such an amazing review! We are all really happy to have been able to help you with your EV Charger and the Installation. Thank you, Synergy EV!!

Rated 5 out of 5 stars

Highly Recommended

I can't rate Richard and Luke highly enough - if I could give them 10 stars I would. They turned up a little late due to traffic but they phoned ahead to advise me they would be 30 minutes late. They worked quickly to install the charger and were very polite and courteous. It's clear they have a brilliant working relationship and great sense of humour (we loved their banter). They left the driveway/area spotless at the end of installation and also took time to help me download the app for the charger and showed me how to register and use it. I wouldn't hesitate to recommend Luke & Richard as they are a credit to their trade and I just wish all service providers were as friendly and efficient. Thank you making this such a seamless, easy process.

11 August 2022
Unprompted review
Synergy EV logo

Reply from Synergy EV

Hi Donna, Thank you so much for your amazing review of Richard and Luke, we are always happy to hear great praises for them! We are happy to have helped you with your EV Charger! Synergy EV.

Rated 5 out of 5 stars

Fitting of Easee One

Good explanation of product with helpful friendly and efficient installation

2 November 2022
Unprompted review
Synergy EV logo

Reply from Synergy EV

Hi John, Thank you for your great review! we are very happy to help. Thank you, Synergy EV!!

Rated 5 out of 5 stars

Very smooth install

Very smooth install. Communication was great so knew when they were arriving. All done in 90 minutes, very neat job and went through everything. Cannot fault at all, these guys know what they are doing and do it efficiently without fuss. Best service I’ve had from any provider for a very long time!

2 November 2022
Unprompted review
Synergy EV logo

Reply from Synergy EV

Hi Peter, Thank you for your fantastic review! We are glad to hear you are happy with your Synergy EV experience! Thank you for choosing Synergy EV!

Rated 5 out of 5 stars

The team was great

The team was great. Fast and efficient service, answered any questions I had and everyone seemed genuinely happy, which was a plus!
Would definitely recommend.

31 October 2022
Unprompted review
Synergy EV logo

Reply from Synergy EV

Hi Andre, Thank you for such a great review! We are happy to help! Thanks, Synergy EV!

Rated 5 out of 5 stars

Great process and service from start to finish

Great process from the start - friendly and informative.
They went beyond the expected on the installation of my Easee EV charging unit.
I thought I would have to have thick wires everywhere but they managed to do the impossible.

25 October 2022
Unprompted review
Synergy EV logo

Reply from Synergy EV

Hi Michael, Thank you for such a great review! We do try to go above and beyond for our customers and are happy to have been able to do the impossible!! Thanks, Synergy EV!

Rated 5 out of 5 stars

Highly recommended

All i can say is what a great experience I have had with Synergy EV.
I couldn't fault the work carried out by the installers in anyway. I was kept informed through out the process of the installation, and afterwards shown how to use the charger.
Would give 10 stars if i could.
Would highly recommend Synergy EV to friends and family and anyone reading this.
Thank you!

24 October 2022
Unprompted review
Synergy EV logo

Reply from Synergy EV

Hi Andy, Thank you for your great review! We are glad to hear you are happy with your experience! Thank you for choosing Synergy EV!

Rated 5 out of 5 stars

Fantastic service

Richard and Luke fitted our EV pod last week and i was so impressed with their work. Clean, tidy, and very approachable and friendly. I would happily reccomended them to friends and family.

14 October 2022
Unprompted review
Synergy EV logo

Reply from Synergy EV

Hi Donna, thank you for your 5 star review! We are happy that you are a happy customer! Thank you, Synergy EV!

Rated 5 out of 5 stars

5 STARS :)

The installation guys were great. Very nice people, effective and explained how to use the charger well.

5 STARS :)

10 October 2022
Unprompted review
Synergy EV logo

Reply from Synergy EV

Hey Edward, Thank you for your great review! We are always happy to help and show our customers how to use the charger and its app! Thanks, Synergy EV

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look