Synsam Reviews 6

TrustScore 2.5 out of 5

2.6

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Meille silmistäsi ja silmälaseistasi huolehtiminen on kunnia-asia. Tarjoamme monipuoliset silmälääkäri- ja optikkopalvelut sekä laadukkaan kehysvalikoiman.


Contact info

2.6

Poor

TrustScore 2.5 out of 5

6 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 1 out of 5 stars

SCAM

The synsam glasses subscription is a scam. You end up paying way more than what you’d pay just buying the glasses outright. You ‘rent’ the glasses for 3 years but if you want to keep them afterwards, you need to pay the full price of the glasses on top of the subscription so you end up paying thousands. Absolutely terrible.

12 August 2025
Unprompted review
Synsam logo

Reply from Synsam

Hi Maya,

Thank you for taking the time to leave a review about your experience.
We are sorry that you perceived Synsam in this way, as satisfied customers are our top priority.
I will therefore forward your feedback internally as part of our ongoing improvement efforts.
I wish you a nice day.

Best regards,
Joachim at Synsam

Rated 1 out of 5 stars

Order stuck in delivery

Placed an order more than two weeks ago with a promised estimate of 2-4 days to deliver and it's still somewhere in delivery. Email support isn't working (they aren't replying), phone support says i should wait for the package even though it's way past its delivery date.

Not buying here again.

27 July 2023
Unprompted review
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