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T-Hose Reviews 587

•
TrustScore 4 out of 5

4.1

Garden
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Review summary

Created with AI, based on recent reviews

Evaluating 88 reviews, reviewers had a great experience with this company. Customers are really happy with the product, often highlighting its superior quality compared to other options. They appreciate the ease of assembly and storage, noting that the product is much lighter than traditional hoses. The delivery service is frequently praised for its speed and efficiency, and the overall service experience is described as excellent. However, some customers also noted issues with the product, such as the hose gun leaking or the hose head detaching easily. A few people experienced the hose bursting or leaking after some time, and some found the expansion and retraction of the hose to be inconvenient for certain tasks. There were also occasional mentions of slow delivery or communication issues.

What people talk about most

Product

Customers had positive experiences with product. Many reviewers are delighted with their new hose, praising... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the robust brass fixings... See more

Delivery service

Users describe positive interactions with delivery service. Many customers praise the prompt and fast... See more

Service

Reviewers highlight positive aspects of service. Many customers praise the excellent and speedy service,... See more

User experience

Reviewers mention positive feedback about user experience, highlighting the ease of use and storage. Many... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Hose arrived within 2 days. Everything seems OK but have not connected it yet. This is my second hose as the previous one has developed a hole after only 18 months which was very disapointing as the g... See more

Rated 4 out of 5 stars

A well packaged product that looks good quality. This type of hose can be purchased cheaper so time will tell if the companies claims come good. A point to remember is the hose will start to retract w... See more

Rated 5 out of 5 stars

The T-Hose itself is a great product, much better quality then other hoses. Also just as important is the customer service and support with T-Hose...they are always really easy to deal with, quick to... See more

Rated 5 out of 5 stars

Ordered and received free of charge in the 48 hour promised. Looked at previous reviews before purchasing and a video review on how to assemble. I could not believe how easy it was to assemble. Fittin... See more

Company details

  1. #94 of 100 best companies in Garden

Written by the company

Expandable hosepipes built to be the strongest in the UK and designed in the Lake District. Sister company of Tuffbag waterproof luggage as seen in Go Outdoors, Blacks & Millets.

Contact info

4.1

Great

TrustScore 4 out of 5

587 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Impressive

Only had it for a week but seems it is as advertised a hose that does not kink that was a problem with a previous similar hose. Impressed with the brass fittings and the shower gun.

24 November 2024
Rated 4 out of 5 stars

First impressions good !

Only used a couple of times but first impressions good. Very light and easy to store. For now I’m just leaving coiled up in a bucket in the garage as don’t want leave out as the frosts start - never does any hoses any good. Ideally I’d like an on/off flow switch to allow a change of attachments without having to turn the water off at the tap (- which of course shrinks the hose each time). Time will tell if this is better than standard hoses but so far so good.

28 October 2024
Rated 1 out of 5 stars

Slow postage, poor customer service Ordered as a gift a week ago and still…

Ordered as a gift a week ago and still not arrived. Contacted the company twice and no response. Came on here to check if legitimate company or a scam as I was going to start a credit card claim. I will give it a couple more days.

16 November 2024
Unprompted review
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Reply from T-Hose

Hi Jenny, Sincere apologies again that your email had ended up in the junk folder. Glad we got it sorted in the end. Thank you 🙏
Lewis

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