T-mex Express Reviews 260

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 66 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the fast delivery and the high quality of the products, often noting that items arrive as described and on time. Many people highlight the excellent service, with staff being described as helpful, professional, and knowledgeable, providing great support and advice. The ease of ordering and the efficiency of the overall process are frequently mentioned, making it a go-to choice for many. However, some people were dissatisfied with the product quality, finding certain items to be of poor quality and not fit for purpose. A few other people also felt that delivery could be improved, with one instance of a purchase not being received.

What people talk about most

Delivery service

Users describe positive interactions with delivery service, frequently highlighting fast and prompt delivery... See more

Product

Customers had positive experiences with product, often receiving what they wanted in good time with... See more

Service

Reviewers highlight positive aspects of service, consistently praising its efficiency, speed, and... See more

Order

Customers consistently note positive experiences with order, highlighting ease of ordering and timely... See more

Staff

Clients share positive opinions on staff, consistently highlighting their helpfulness, knowledge, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Amazing customer service via Whatsapp & on the phone. Assisted promptly when my parcel was delayed - DPDs fault, and when I was facing some fitment issues the rep on the phone was quick to understan... See more

Rated 5 out of 5 stars

Great value for money, postage not too pricey, and delivered in good time. Products seem superb quality and defiantly great value for money. Packaged well and items all correct. Very happy with this... See more

Rated 5 out of 5 stars

T-Mex Express offer a great range of PVC Pipe fittings and products at a good price. Their service is second to none; the goods were dispatched in time and in full with no hassle. Hannah was quick to... See more

Rated 5 out of 5 stars

Was great finding a supplier close to where I was working.That stocked the pvc fittings i was looking for locally.Otherwise I would have gone to our regular supplier that is based in the north.And wou... See more


Company details

  1. #3 of 6 best companies in Irrigation equipment supplier
  2. #54 of 107 best companies in Building Materials Supplier
  3. #3 of 4 best companies in Hose supplier
  4. #6 of 10 best companies in Pipe supplier
  5. #23 of 53 best companies in Plumbers' merchant
  6. #3 of 4 best companies in Water works equipment supplier

About T-mex Express

Written by the company

At T-mex Express, we are more than just a business; we are a family united by a common passion for engineering and a dedication to providing top of the range engineering & irrigation products. Founded with the goal of delivering quality products at great prices and with lightning-fast delivery times. T-mex is a proud family-owned and operated business. Our journey began with a shared dream to create a one-stop shop for engineering and irrigation products that are reliable, affordable, and readily accessible. Drawing upon our combined expertise in engineering and agriculture, we set out to offer you the best solutions available on the market. Our mission is simple yet profound: To empower individuals, and business by providing them with the essential tools and equipment they need for engineering & irrigation projects. We believe that access to high-quality products should not come at a premium, and we are committed to making these resources accessible to everyone.


Shop Now Contact Us

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

260 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Disgusting customer service from this…

Disgusting customer service from this company. I contacted them for a return they accepted the return sent the return information then contacted me when return was booked saying they had made a mistake and could not take back! They then called me whilst I took the call when in hospital and told them I was due to go down for an operation and did not want to discuss now. The women on the phone just kept saying I need to discuss with you now. I kept saying I am not willing to discuss this now. She even said that if Royal Mail pick up she will send back! Disgusting customer service !

9 September 2025
Unprompted review
Rated 3 out of 5 stars

Delivery fast and transaction was easy

Delivery fast and transaction was easy. The product was of very poor quality and not fit for purpose. The walls were so thin that the slightest bend made the pipe kink. It was pretty much unusable.

6 August 2025
Rated 5 out of 5 stars

Amazing customer service via Whatsapp &…

Amazing customer service via Whatsapp & on the phone.
Assisted promptly when my parcel was delayed - DPDs fault, and when I was facing some fitment issues the rep on the phone was quick to understand, find a solution and work with me to get it sorted!
Would definitely recommend and will be using as my go-to for future replacement parts.

13 August 2025
Unprompted review
Rated 5 out of 5 stars

Excellent product

Excellent product. They had the widest range, so I got exactly what I needed. Reasonable price too. Prompt delivery, although I did have to pay for it...

7 July 2025
Rated 5 out of 5 stars

Met expectations every time

Have ordered a few times and so far everything has arrived as per order and promptly. Thank you.

9 June 2025
T-mex Express logo

Reply from T-mex Express

Thanks for using us! We love returning customers!

Rated 5 out of 5 stars

T-mex were very efficient

T-mex were very efficient. I ordered and they delivered quickly and when they sent a wrong product I emailed and they replaced in less than ,48hrs. I will use them again

9 June 2025
T-mex Express logo

Reply from T-mex Express

Thanks Wayne! We love to hear positive feedback!

Rated 5 out of 5 stars

The T Mex experience

Excellent range of products, easy to order on their website , simply choose , pay and receive very swiftly …

29 May 2025
T-mex Express logo

Reply from T-mex Express

Great - Thank you!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look