tabby Reviews 1,938

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 333 reviews, reviewers had a great experience with this company. Many customers appreciate the hassle-free online shopping experience and the flexible payment options, which make it easier to purchase items they might not otherwise afford in a single payment. The service is often described as outstanding and very helpful, allowing users to manage purchases and travel expenses through installments. People find the platform easy to use, with clear payment plans and no hidden charges, making it a reliable financial support. However, some people were dissatisfied with customer service, reporting issues like slow responses, being passed between agents, or experiencing aggressive communication regarding outstanding payments. There were also concerns about unexpected changes to credit limits and confusion regarding which stores accept the Tabby card, leading to payment rejections.

What people talk about most

Payment

Consumers find payment to be ambiguous, with many reporting negative experiences such as unexpected charges,... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with many expressing significant dissatisfaction... See more

Service

Reviewers mention ambiguous feedback about service, with many praising it as wonderful, excellent, and... See more

User experience

Clients share positive opinions on user experience, with many describing it as easy, convenient, and helpful... See more

Staff

Customers had ambiguous experiences with staff, with some reviewers praising the dedication and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Thank you Tabby for your installment plan hassle free online shopping ,its a great opportunity to buy gadgets/items apparel on flexible terms using tabby ,hopefully there is long term options for 12... See more

Company replied

Rated 4 out of 5 stars

It's great opportunity for people who can't buy something for make wish fulfill. But with tabby people’s can buy & make fulfill their wishes.It's loving. Because people Can't effort something buy one... See more

Company replied

Rated 5 out of 5 stars

Thank you Tabby for your installment… Thank you Tabby for your installment plan hassle free online shopping ,its a great opportunity to buy gadgets/items apparel on flexible terms using tabby ,hope... See more

Company replied

Rated 5 out of 5 stars

it makes my life easy when it comes to shopping experiences in various prestigious stores here in Riyadh. I can afford to purchased high value products but no worry payment because of Tabby, most esp... See more

Company replied


Company details

  1. Alternative Financial Services

Written by the company

tabby provides consumers across the UAE and Saudi Arabia with the flexibility to pay for their online and offline purchases either in a deferred single payment or in multiple installments. Our mission is to empower consumers to buy what they want, when they want it while staying in control of their finances. We are the first licensed FinTech company providing a Buy Now Pay Later (BNPL) solution across the GCC. Our growth has been driven by a strong team with deep industry knowledge and excellent support from key investors. The tabby team is made up of talented individuals with diverse backgrounds and we're working hard to bring the future of payments to your doorstep. The company operates out of Dubai, UAE with an office in Riyadh, Saudi Arabia. تابي تقدم لعملائها في المملكة والإمارات وسيلة دفع مرنة وسهلة لجميع مشترياتهم على المتاجر الالكترونية وحتى في المحلات التجارية. ولدينا طرقتين للدفع عن طريق تابي؛ الدفع لاحقاً وهي دفعة واحدة تتم بعد 14 يوم من عملية الشراء أو من خلال اقساط مجانية. غايتنا هي تمكين العملاء من شراء ما يريدون في الوقت الذي يردونه مع القدرة على سيطرة أمورهم المالية. نحن أول شركة تقنية مالية مرخصة في المملكة تقدم خدمة "اشتر الآن وادفع لاحقاً". نمونا مبني على فريق عالي الكفاءة مع خبرة وسعة في مجال الدفعات، التقنية والتجارة الكترونية. ولدينا أيضاً مجموعة من المستثمرين الرائدين في مجال التقنية المالية لدعم هذا النمو. .يضم فريق تابي مجموعة من الأفراد ذو خبرات متنوعة ونهدف دائماً إلى تقديم مستقبل التسوق والدفعات إلى الخليج تعمل الشركة من مقرها الرئيسي في الإمارات ولديها مكتب في الرياض، المملكة العربية السعودية.


Contact info

4.1

Great

TrustScore 4 out of 5

2k reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

I have nice experience with Tabby which…

I have nice experience with Tabby which helped me alot and provided a very good payment solution

1 November 2025
Unprompted review
tabby logo

Reply from tabby

We’re glad to know that you find our service helpful. Thank you for sharing your feedback

Rated 5 out of 5 stars

Excellent Tabby experience

My experience has been very good the payment options make it easy to keep payments current while shopping.

9 April 2026
Unprompted review
tabby logo

Reply from tabby

We're thrilled to know that you're enjoying using Tabby

Rated 5 out of 5 stars

Here’s a clean

Here’s a clean, strong 5-star feedback you can use:

“Excellent experience with Tabby! The app is very easy to use, and the payment plans are super convenient. Everything is clear, transparent, and hassle-free. It really helps manage expenses without stress. Highly recommended!

12 February 2026
Unprompted review
tabby logo

Reply from tabby

Thank you for your fantastic 5-star rating! We're thrilled to know that you're enjoying using Tabby. Your support means a lot to us. We're here to ensure you continue having a great experience :)

Rated 1 out of 5 stars

Dont ever use Tabby!

Dont ever use Tabby!
I have a fraudulent transaction. Got my first payment reminder from Tabby to pay the first installment (despite the fact that I have reported it and merchant had confirmed no transaction from my end).

And to my surprise, i got another email reminder for the second installment that I need to pay. Seriously Tabby! If Visa has to investigate as well, that should be between you and Visa. Keep me out of this mess, refund the first payment and remove this payable from my account.

11 April 2026
Unprompted review
tabby logo

Reply from tabby

Hello there, we totally understand your concerns, however let us clarify that if a purchase has been made on your account, it can only be canceled or refunded from the merchant's side, as Tabby is just a payment method. We can also check this matter for you if you would share your account information via DM

Rated 1 out of 5 stars

Very poor experience

Very poor experience. I was blocked by the AI system for no clear reason, and no one in support could properly explain why or resolve it. I was only unblocked after canceling my card and issuing a new one, which is completely unacceptable. The cashback system was also unclear and impractical, especially since users must reselect their categories every month or lose cashback with no proper warning. I wasted a significant amount of time repeating myself across chat and calls without any real root-cause solution. For a paid service, this was handled very badly.

11 April 2026
Unprompted review
tabby logo

Reply from tabby

We’re truly sorry to hear about your experience, and we understand the situation. For more clarification from our end, kindly provide us with your account details, and we will check the matter for you.

Rated 1 out of 5 stars

System glitch,it was authorized by you!!!

System glitch,it was authorized by you, contact the store to verify the payment!!!! Yet someone is reporting a fraud...( these are the excuses you will find when scammed on tabby any they wont do anything to reverse it anyway)
I thought i was the only one scammed by tabby payment, it looks like its a time bomb for the safety of linked bank details its happening slowly but surely, not many care to see these one star red flags but eventually this false deductions when someone didnt swipe their card and you look for all excuses, like system glitch, its was authorized by you etc slowly but surely everyone on your application will notice how glitchy your system works

31 March 2026
Unprompted review
tabby logo

Reply from tabby

We are sorry to hear that. Please be assured that the security of our customers’ payment details is something we take extremely seriously. For further clarification from our end, kindly provide us with your account details.

Rated 1 out of 5 stars

I hope i never used this application

I hope i never used this application. I experienced the worst service ever and i was exposed to a clear fraud that i was supposed to pay the last installment on 3rd of April and i filled my account with the required account at 9 Pm same day , however i was charged for extra money, and when i complained i got the silliest response ever that they said “ we tried to withdraw the amount earlier and there was no balance” . They try to deduct the money before the end of the date even if you fill your account they don’t try except the next day to apply the fine.

Wasn’t dissatisfied the same before. They have no policy that says so they just rob once there is a chance.

7 April 2026
Unprompted review
tabby logo

Reply from tabby

Hello Bishoy. Thank you for sharing your feedback with us, we can see that you have shared your concerns with us earlier. we’d like to clarify how the process works. The system attempts to automatically deduct the due amount at any time within the 24 hours of the due date, so there isn’t a specific or fixed time for the charge. If there isn’t sufficient balance available, the system may try again later, and this retry is not necessarily on the same day.

To avoid any inconvenience, we recommend ensuring that your card has enough balance before the due date. Alternatively, you can always check the app and manually complete the payment using your default payment method.

Also you can find more information visiting our website and checking our T&C: https://tabby.ai/en-AE/legal/terms-and-conditions-bnpl/latest

Rated 5 out of 5 stars

Wow!

Wow!
Best service actually

6 April 2026
Unprompted review
tabby logo

Reply from tabby

Thank you for your great feedback. We appreciate your support.

Rated 5 out of 5 stars

Very helpful to us keep going with us

Very helpful to us keep going with us
Because it’s a big big help for everyone 🙏🫶🏻👍❣️❣️❣️❣️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️

5 April 2026
Unprompted review
tabby logo

Reply from tabby

Thank you for your fantastic 5-star rating! We're thrilled to know that you're enjoying using Tabby.

Rated 5 out of 5 stars

Thanks Tabby help to complete order as…

Thanks Tabby help to complete order as always.

31 March 2026
Unprompted review
tabby logo

Reply from tabby

Thank you for your fantastic 5-star rating! We're thrilled to know that you're enjoying using Tabby. Your support means a lot to us. We're here to ensure you continue having a great experience :)

Rated 2 out of 5 stars

Restricted despite consistent on-time payments

I’ve been a consistent Tabby user and have always paid my installments on time often even before the due date. I currently have a few active installments, all being paid responsibly with no delays.
Despite this, my account has been restricted multiple times without any clear explanation. The system message suggests improving approval chances by paying on time, which is confusing because I already do that consistently.
Tabby responded stating that approvals are handled by an automated system and referred me to a general help article. However, this does not address the core concern why responsible users with a strong payment history are still being restricted without transparency.
I understand automation is used, but there should be better clarity or recognition for consistent users. Responsible usage should build trust, not uncertainty.

30 March 2026
Unprompted review
tabby logo

Reply from tabby

Hello, Thayioon. We understand your concern and appreciate you sharing your feedback with us, would like to inform you that Tabby's approval or rejection of purchases is subject to an automated process, which is based on several factors. For more information kindly visit this link: https://tabby.ai/ar-SA/help/help-declined-purchases/why-was-my-tabby-purchase-not-approved

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