Misrepresentation of Merchandise, Seller Suppresses Comments
I purchased their “Premium” mystery product based on storefront marketing that prominently featured premium English-market products (Evolving Skies, 151, Pokémon Center ETBs, slabs), explicit bonus value guarantees (“Free bonus pack/slab” $22.99 and “2nd bonus single” $18.99), and customer-trust language about sourcing directly from distributors below MSRP.
What I actually received was 9 Korean-language booster packs and a common Frogadier card. Support confirmed this was considered normal “green tier” fulfillment.
My primary issue is not that I didn’t receive rare pulls — I understand mystery products involve variance. My issue is that nothing in the product presentation clearly communicated that “Premium” fulfillment could primarily consist of significantly lower-value Korean packs, despite marketing heavily implying a premium English-product ecosystem.
I reached out privately for clarification regarding:
• How the advertised $18.99 bonus single value was calculated
• Which item fulfilled the advertised $22.99 bonus pack/slab
• Where Korean-language fulfillment was clearly disclosed prior to purchase
Those concerns were not meaningfully addressed.
More concerning, when I posted multiple calm, factual comments on their Instagram ad accurately describing my shipment (“9 Korean packs and a common Frogadier,” including noting seller confirmation), those comments were repeatedly deleted.
My concern ultimately became less about disappointing value and more about transparency: premium framing, unclear disclosure, and suppression of factual customer shipment descriptions.