Tacticon Reviews 17,050

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 82 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and durability of the products, often noting that the gear feels well-made and performs as advertised. Many people appreciate the excellent customer service, highlighting the staff's helpfulness, timely responses, and willingness to resolve issues, even when it's the customer's fault. The pricing is frequently mentioned as a significant positive, with consumers finding the products affordable and offering great value compared to similar items on the market. However, some customers also noted that shipping times can occasionally be slow, especially during sales, with some experiencing delays of several weeks or even months. A few other people also felt that customer service was non-existent or poor when inquiring about these prolonged shipping delays, leading to dissatisfaction with their overall experience.

What people talk about most

Product

Clients share positive opinions on product quality, frequently noting that items are durable, well-made, and... See more

Quality

Users describe positive interactions with quality, consistently praising the durability and craftsmanship of... See more

Delivery service

Customers had ambiguous experiences with delivery service, with some reporting fast shipping, receiving items... See more

Price

Reviewers mention positive feedback about price, with many customers finding the products to be of high... See more

Customer service

People report positive experiences with customer service, highlighting its excellence and helpfulness.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Tacticon listens to it's customers. They provide excellent products as well as service. That is why I am a repeat customer. I have purchased lights, tactical vests and plates, etc. I have recommended... See more

Rated 5 out of 5 stars

I purchase 3 Predator V2 sights for my pistol caliber carbines. Two sights worked great but I could not get the third one to zero. I advised Tacticon of the problem and once they had verified legit... See more

Rated 5 out of 5 stars

Tacticon goes above and beyond in customer service from warranty claim to a bonehead user(myself) stripping a bolt and them sending me a new one (free of charge). Customer Service is awesome ! I wi... See more

Rated 5 out of 5 stars

I have purchased from this company several times. They manufature and sell equipment that is not only affordable, but durable. I have referred many of my military buddies and law enforcement friends t... See more


Company details

  1. Sporting Goods Shop

Information provided by various external sources

Combat veteran owned company manufacturing affordable and effective tactical and concealed carrier equipment.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

17k reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 5% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Outstanding Internet Store

This was my first transaction with this online store. The prices seemed too good to be true. Granted they are not brand name items, but online reviews were favorable. To my surprise the shipping was fast and the products were exactly as described. It’s only been a month, but I am happy with my purchase. I would buy from them again.

19 August 2025
Rated 1 out of 5 stars

Flip up sight broke, "lifetime warranty" not honored

Pin that holds sight in up or down position on my front flip up sight broke. This has been reported by other Amazon purchasers. Rarely used them as I have a red dot on there I use. "Lifetime warranty", touted on Amazon at time I purchased and played into my decision to buy them, was not honored. Reason stated; "the product was unfortunately outside of its warranty coverage". A "lifetime warranty" is only as good as the company that gives it. See my one star review on Amazon for pics of the fail prone part.

27 August 2025
Unprompted review
Rated 5 out of 5 stars

Top Notch

Customer Service was helpful and answered all of my questions in a very timely manner. High level of respect for customers and knowledge of product.

11 August 2025
Unprompted review
Rated 5 out of 5 stars

Good stuff

Haven't gotten shot yet, so I can't rate the plates. The plate carriers are pretty good in general, but are VERY good for their price. Shipping times can be slow when there is a sale but asides from that, the service is quick and customer support is friendly.

21 July 2025
Rated 5 out of 5 stars

Prices are awesome

Prices are awesome! But communication and customer service are some of the best things about Tacticon. Highly recommend!!

18 July 2025
Rated 5 out of 5 stars

Tacticon Customer Service goes above and beyond

Tacticon goes above and beyond in customer service from warranty claim to a bonehead user(myself) stripping a bolt and them sending me a new one (free of charge).
Customer Service is awesome !
I will most certainly check them out first for all my related needs.

31 July 2025
Unprompted review
Rated 1 out of 5 stars

Can't use because all the batteries…

Can't use because all the batteries where junk! Have to go buy new batteries to see if they even work?

17 June 2025
Tacticon logo

Reply from Tacticon

Thank you for your feedback. We sincerely apologize for the inconvenience you experienced. Due to fluctuations in temperature during storage and transit, battery corrosion can occasionally occur. While we include batteries as a courtesy, we understand how disappointing it can be when expectations are not met. We appreciate you bringing this to our attention, as it allows us to identify areas for improvement and continue enhancing our service.

Rated 5 out of 5 stars

Great service

Great service. Great communication. Great product. Fast at getting the product out the door too. Couldn’t be happier with this company and I will return a 3rd time in the future.

17 June 2025
Rated 5 out of 5 stars

Great customer service

I purchase 3 Predator V2 sights for my pistol caliber carbines. Two sights worked great but I could not get the third one to zero. I advised Tacticon of the problem and once they had verified legit purchase they warranteed the product with no problem. This kind of customer service gives me the confidence to buy from these guys again and again.

10 June 2025
Unprompted review
Rated 5 out of 5 stars

Great Experience!

Great experience - Nikki did a great job! The company responded to my request for service and Nikki did a great job helping me replace parts that were under warranty while also fixing my compressor. She made great recommendations regarding insulation as well. Highly reccomend!

18 June 2025
Unprompted review
Rated 5 out of 5 stars

I found these guys on YouTube

I found these guys on YouTube, found out they made products, also found out they are quality products for a good price, what’s priceless is the costumer service, had an issue with a product do to my fault and they helped me out anyway. I will be buying from them in the future. Thanks tacticon!

18 June 2025
Unprompted review
Rated 5 out of 5 stars

Great Company!

Tacticon has always been prompt in their shipping and very helpful in their customer service. I've purchased a lot of equipment from them and will continue to do so. I highly recommend them and their products.

17 April 2025

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