Tagotee Reviews 

57
TrustScore 4 out of 5

3.9

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Rated 5 out of 5 stars

Ordered two camel band Hawaiian shirts from tagotee. Order was accepted and the tracking of the package was excellent, took two weeks from china to arrive which I thought was very good. Would recomme... See more

Rated 1 out of 5 stars

Do not purchase from Tagotee! Poor customer service. Contact phone number on their website is disconnected. Ordered a T-shirt, they charged my card but never shipped. Sent an email and when they fin... See more

Company replied

Rated 1 out of 5 stars

I would give a negative review number if I could. My order, a Christmas shirt, was ordered plenty early. They charged my account immediately, and I never heard from them again after my initial order c... See more

Rated 5 out of 5 stars

These are some of the coolest shoes I have ever purchased I work at Walmart I’m a digital shopper. Everybody was stopping and staring at my shoes and taking pictures. I will be ordering in the future.... See more

Company details

  1. Shopping & Fashion

Information provided by various external sources

Tagotee is an online fashion store. We always keep an eye on the latest trends and put our customers’ wishes first. That is why we have satisfied customers all over the world.


Contact info

3.9

Great

TrustScore 4 out of 5

57 reviews

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3.9

All reviews

(57)

0 reviews in the last 12 months

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Rated 1 out of 5 stars

I would give a negative review number…

I would give a negative review number if I could. My order, a Christmas shirt, was ordered plenty early. They charged my account immediately, and I never heard from them again after my initial order confirmation. Now when trying to check status of my order online it says it can't find my order. I have called, emailed, sent request for contact on their website and even messaged them on Facebook. No response. I am out $43 and no Christmas shirt for my husband. NEVER order from this company.

22 December 2020
Unprompted review
Rated 1 out of 5 stars

Ordered a bag Oct

Ordered a bag Oct. 30th, its now Dec 2nd and I have texted and emailed but no response to either as to when my pkg is being shipped, not real happy with the delay as the item was to be a birthday present, says its being processed... please let me know if I am getting this bag or not...
Now Dec 18th... STILL have not recieved my pkg... was told it was shipped but the "status" has not changed...

2 December 2020
Unprompted review
Rated 1 out of 5 stars

Correct order not received

I received an order, but it was not my order, it was someone else's. Can't get a response from messages sent and no number listed to contact. Who checks to ensure orders are going to the correct person.

13 November 2020
Unprompted review
Tagotee logo

Reply from Tagotee

Hello,

Thank you for getting in touch! Sorry for the late response - we are receiving a large amount of messages and try to get back as soon as possible.

We are sorry to hear you are not happy with your order! We want every customer to be completely satisfied with their purchase. Please contact us via the following email address for help: admin@tagotee.com.

If you have any further questions or concerns, please feel free to let us know. Have a beautiful day!

Best regards,

Rated 1 out of 5 stars

I ordered a poster and never received…

I ordered a poster and never received the order. I contacted customer service just to receive the same tracking information response 6 times. They are thieves and I'm not even sure they read English, as the response name is Vietnamese. I should have read the comments before I ordered the poster, as I would not have done so. DON'T purchase from this company.

14 October 2020
Unprompted review
Rated 1 out of 5 stars

Do not purchase from Tagotee

Do not purchase from Tagotee! Poor customer service. Contact phone number on their website is disconnected. Ordered a T-shirt, they charged my card but never shipped. Sent an email and when they finally responded the said the would issue credit but never did. Instead, they sent the item. Not worth the aggravation to deal with them. Items take too long to ship and they have lousy customer service.

13 September 2020
Unprompted review
Tagotee logo

Reply from Tagotee

Hello,

Thank you for getting in touch! Sorry for the late response - we are receiving a large amount of messages and try to get back as soon as possible.

We are sorry to hear you are not happy with your order! We want every customer to be completely satisfied with their purchase. Please contact us via the following email address for help: admin@tagotee.com.

If you have any further questions or concerns, please feel free to let us know. Have a beautiful day!

Best regards,


Rated 1 out of 5 stars

Received a damaged poster

Received a damaged poster. I didn’t open the poster immediately as we had just moved into a new house. Went to return it on day 9, they have a 7 day return policy (which I was unaware of). Sent pictures of damaged poster, the company would not refund. Wish I had read reviews before ordering. Stay away!
Will never order from them again!

4 August 2020
Unprompted review
Tagotee logo

Reply from Tagotee

We are sorry to hear you are not happy with your order! We want every customer to be completely satisfied with their purchase. However, in this case, we can only arrange a replacement. Please contact us via the following email address for help: admin@tagotee.com.

Rated 3 out of 5 stars

Nice product but bad customer service

After negative feedback finally received my order.

Please warn your customers up front about delays and react much quicker to questions.

21 June 2020
Unprompted review
Tagotee logo

Reply from Tagotee

Hello,

Thank you for getting in touch! Sorry for the late response - we are receiving a large amount of messages and try to get back as soon as possible.

Your order is an international delivery going from the US to NL, which now, with the global restrictions, take 15 more business days on top of the usual 18 business days to be delivered. You can expect these to arrive before July 10.

If by then you haven't received it, and the post office cannot tell more about the whereabouts of the package, please don’t hesitate to reach out to us again, and we will check on this further with the Print Provider.

Best regards,

Rated 1 out of 5 stars

They sent my package to the wrong…

UPDATE: The company has asked me (told me) to update my review, as they don't seem to care for the negative press. It's been 30+ e-mails back and forth and I still haven't gotten what I ordered. They don't seem to be sure where my package is. It MIGHT be in a town half an hour away from me, which is extremely inconvenient and not the kind of shipping I expected to pay for. I was even asked to repay for shipping. This has been the worst experience I've ever had with any company. I would stay far away and will not be going back. I feel like I'm being scammed out of my money.

They sent my package to the wrong address, where it was never claimed. They made me pay to have it shipped to the right address. I will never order anything from them again! They can't own up to their own mistakes and make the customer pay for it.

21 April 2020
Unprompted review
Tagotee logo

Reply from Tagotee

It looks like the order was unclaimed for more than a week. In case the recipient doesn't collect the package for a certain time it will be shipped back since they can't store it for an unlimited time. In case it's being returned we'll be able to reship the package to you.

Please check the address you enter when ordering with us. We delivered the goods to the shipping company with the above address. If the address you entered is incorrect, we cannot pay for re-shipping charges.

Hope to receive feedback from you soon.

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