Tailored Life Solutions - Life Insurance  Reviews 371

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and caring approach, making the process simple and stress-free. Many people highlight the excellent customer service, noting that advisors are patient, knowledgeable, and explain everything clearly without pressure or jargon, helping them find the right policy for their needs. The overall service is frequently described as first-class, with consumers appreciating the efficiency and ease of their experience. However, some customers mentioned a poor experience, with one person waiting six months to go on risk and another finding the interaction overly familiar.

What people talk about most

Staff

Reviewers consistently mention positive feedback about staff. Customers frequently praise the... See more

Customer service

Users describe positive interactions with customer service. Customers consistently praise the... See more

Service

Consumers find service to be positive, highlighting the helpfulness and patience of staff like Scarlet,... See more

User experience

People report positive experiences with user experience. Customers consistently praise the clarity and ease... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What an amazing employee in Georgia Crage this company has. After receiving numerous calls, as we do, offering us better life insurance, and the fact I'd only signed up to another provider in June, Ge... See more

Rated 5 out of 5 stars

Clear, honest life insurance advice. Made the whole process of choosing life insurance simple and stress-free. They explained everything clearly, without pressure, and helped us find the right policy... See more

Rated 5 out of 5 stars

Absolutely brilliant, would highly recommend these. James was very professional and very accommodating to what I needed from the policy and options that suited me best. Went through absolutely everyth... See more

Rated 5 out of 5 stars

I’m self employed person so when Maddie first contacted me after 15-20 mins I said I was busy and been to get back to work. We made about 4-5 different appointments as most self employed people things... See more


Company details

  1. Life Insurance Agency

Written by the company

We are a team of expert Protection Advisers with years of experience in the Financial Services industry. We specialise in finding our customers the most suitable policy to suit their specific needs. We offer advice on Life Insurance, Critical Illness Cover, Family Income Benefit, Whole of Life Plans and Income Protection. We offer these products from a range of the UK’s top providers to ensure you get the best suitable plans available. We strive to offer our customers the best experience by giving help and advice on all the relevant options. Our advisers will take the time to understand your circumstances before explaining and recommending a product and solution. Tailored Life Solutions Ltd is authorised and regulated by the Financial Conduct Authority (972791).


Contact info

4.9

Excellent

TrustScore 5 out of 5

371 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Very helpful explaining everything in a…

Very helpful explaining everything in a way I could understand very happy . There was no sale pitch just explaining what would be better for myself if I purchased plan . And Toula who I was speaking too was great .

22 April 2026
Unprompted review
Rated 5 out of 5 stars

My experience was very welcoming

My experience was very welcoming, the gentleman I was talking with, Jamie, was very very helpful, he literally went above and beyond to make me feel comfortable about what I was venturing into...he explained absolutely everything.....such a pleasure to be in his capable hands.

21 April 2026
Unprompted review
Rated 1 out of 5 stars

Conerns

I emailed the company info address 5 days ago to ask them to verify a caller's ID/email addreess in relation to a review of life insurance cover.
They have not replied.
This set 'alarm bells' ringing for me for two reasons
1. If the caller is legitimate they should provide reassurance to a potential customer.
2. If the caller was not legitimate, they should want to explore who is using their company name to gather personal data.

10 April 2026
Unprompted review
Rated 5 out of 5 stars

Jamie was very professional

Jamie was very professional, and handled and explained in depth any questions or reservations I may of had. Very knowledgeable in the type of life insurance policies.
Very very clear and articulated information over clearly.
Thank you so much Jamie

7 April 2026
Unprompted review
Rated 5 out of 5 stars

Hannah was absolutely fantastic

Hannah was absolutely fantastic. Really easy to talk to, spoke through each step clearly and made sure that I got a policy that fit within my budget.
Customer service was through the roof and I looked forward to her call back :)

2 April 2026
Unprompted review
Rated 5 out of 5 stars

Rayhan Miah

Rayhan Miah, was excellent, went above and beyond answering my detailed questions. Getting back to me with information. Multiple quotes with different parameters. I am very grateful for his patience.

25 March 2026
Unprompted review
Rated 5 out of 5 stars

Harvey 5* Review.

Harvey was exceptional! Super friendly and attentive to my needs. Got me a great packaged deal with Vitality, I'm one happy customer. Great to know if I have any issues he is just a call away.

24 March 2026
Unprompted review
Rated 5 out of 5 stars

Professional and very helpful

I have had a great experience talking to Harvey who thoroughly explained all the elements of my policy, advised me on any additional services and provided an affordable price for my circumstances. Very satisfied customer. Would highly recommend Tailored Life Insurance.

18 March 2026
Unprompted review

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